Chewy.com Reviews

Name: Chewy.com
Rating: 3.69

3.7 Rating 578 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy my chinchillas Rabbit Hole Hay from Chewy and LOVE the quality. Way less dust than other brands and chinchilla approved!”

Helpful Report

Posted 4 years ago

“This company is awesome and have caring people working for them. A few days ago I was on the phone with one of the associates placing a new order. They had a lot of patients with me, when I was asking so many questions. Later the day, our pet passed away. So I called and cancel the order that I just placed. They were so sorry. A few days later I received flowers with a note from them. The flowers were so pretty and it was so sweet of them to send us their sympathy. We love chewy.com!!!”

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Posted 4 years ago

“Chewy.com continues to amaze me with each order I place. The customer service is phenomenal! The representatives are pleasant, helpful and really personalize your experience. They do everything in their power to ensure you have had a good experience. I will continue to order from Chewy.com for many years to come!”

Helpful Report

Posted 4 years ago

“Fast, fast, fast shipping! Ordered 120 cans of cat food. Unfortunately about 15 cans were VERY dented. Threw out a few cans because substantial dents on top of can where seal is located. Didn't want to take a chance. Competitive pricing and I signed up for autoship. Will see how next order comes in.”

Helpful Report

Posted 4 years ago

“Love Chewy's simplicity, savings, and service! Excellent company!”

Helpful Report

Posted 4 years ago

“With the sudden death of my beloved Herbert Hoover (my dog, not the former president), I forgot to cancel my automatic shipments of his specialty dog food. I contacted chewy.com to inform them I would need to cancel this subscription fully expecting that I would pay for the case of food that was already en route. Not only did I receive personal condolences emails from multiple staff, they refunded my payment and kindly asked me to donate the food to a local shelter! I was more than impressed with these kind gestures and kept telling people about this amazingly thoughtful company when I came home from work a couple days later only to find a beautiful floral arrangement from my chewy.com friends...I will forever be a chewy.com customer. A company that remembers and cares about their customers and really does give back to the community.”

Helpful Report

Posted 4 years ago

“Chewy has the best customer service. I had an issue with a product and they resolved the issue immediately. They asked for a picture of my pet and then sent me the cutest hand painted picture of my pup. My family and I were so impressed and felt so special. I wish more businesses had such great customer service.”

Helpful Report

Posted 4 years ago

“This company has really great service and the customer service reps are awesome! My food was delivered on time and the ordering process is super easy! Chewy sent me a custom picture of my little chihuahua Lucy for Christmas! Lucy recently passed away at 17 years old, but I will cherish the lovely picture. Thank you to the Chewy family.”

Helpful Report

Posted 4 years ago

“Canned food arrives badly dented time and again. Have advised Chewy people several times but the problem continues. Just ordered 2 dozen cans of dog food of which 8 must be discarded. Very disappointed.”

Helpful Report

Posted 4 years ago

“I placed a order on 11/30/2019 in which it showed all items were in stock and here it is 5 days later and it still hasn't shipped! Yet, they claim 1-2 Day Shipping. They're giving me a story saying it due to bad weather. Oh, I hadn't heard that Florida is having a Blizzard. Offering me a $15 discount on my next order placed by 3/31/2020. Well, I won't need to place another order by that date!.. Screw Chewy and I'm cancelling my order and taking my business where it is appreciated.”

Helpful Report

Posted 4 years ago

“Offered 2 day shipping. The order ship date changed 3 times and still was not on its way after day 4. According to Cust Service, they had too many ordered . No thanks. That was my first and last time ordering from Chewy.com”

Helpful Report

Posted 4 years ago

“Was having difficulty with checkout and “buy one get one” offer. Emailed them and received reply within 30 min. When I continued to have issues my next email brought a quick phone call and all settled in a very few minutes. Wow! Super customer service”

Helpful Report

Posted 5 years ago

“I love Chewy.com Always prompt and autoship is very user friendly.”

Helpful Report

Posted 5 years ago

“I recently ordered a 90 day supply of my dog's arthritis pain medication. This was my first time using Chewy. They have great prices, wide selection, quick shipping, & friendly customer service staff! Thank you RONNIE IN THE DALLAS OFFICE! You were so helpful in expediting my dog's shipment so he wouldn't run out of his meds! Talking with you made my day! 😊”

Helpful Report

Posted 5 years ago

“I discovered Chewy when I went looking for Feliway for my dad’s cat with an unrivaled capacity for spraying. My vet was out and I needed some as quick as possible to ensure that my now deceased father’s kitty wouldn’t spray my own home. Feliway is absolutely essential for us with him (Grey) in our household. I let it run out a couple of times and within hours he sprays near it (we have one in each room). Found Feliway at Chewy for 1/3 the price. My vet charges more than $30 for the stuff and I would be broke or spray-ridden without Chewy. The auto-ship feature that is quite customizable is fabulous. I never have to worry about running out of Feliway again and never have to pay $130/month to keep it flowing again. I simply don’t have money to shred. Not only that, but they have lots of things for difficult kitties like Grey who loves to spray, and is also extremely finicky (thanks Dad!). They have all sorts of food toppers and no-grain foods. I found the only cat food Grey will touch—Tiger cans. No, really. He’s 15 and ate off of my dad’s plate. He will quite literally starve himself to death before eating something he doesn’t like. And, again, it can be auto shipped! I live in a rural town and have little access to variety and specialty items. Chewy has utterly saved me...and Grey, for that matter.”

Helpful Report

Posted 5 years ago

“I will no longer purchase soft dog treats from Chewy because they always come completely flat. I inquired about it via the on-line chat to see if they can send them in a separate box without charging extra but they said they can only request that they be more careful with packaging. Pill pockets come like rolled out cookie dough because the canned dog food and/or the bagged food gets tossed on top. That's another thing, they send large bags of dog food along with multiple cases of canned food in the same box, making it impossible for me to get it all inside my house! I have to open the box on the front step and take the items out one by one. I'll be purchasing my pet supplies from Amazon Prime from now on as the items I buy are currently the same price and I don't have to order a certain amount all at once to get free shipping as a Prime member.”

Helpful Report

Posted 5 years ago

“I have loved Chewy for years, but the last few orders have taken MUCH LONGER to get delivered than previously. The vetsulin I order is more expensive @ Chewy than that what my vet charges. The prescription dog food is a few $ more at my vet but I'm not left waiting day after day for a delivery. Not to mention they package a big bag of heavy dog food w/ treats that often arrived damaged!”

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Posted 5 years ago

“LOVE Chewy! I have multiple rescue cats and go through ALOT of food and litter. Never have had an issue with products and delivery is REALLY fast! Usually in less than 3 days!”

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Posted 5 years ago

“I order from Chewy often . Chewy shipping time is very fast and I always get exactly what I ordered. Chewy has great products at great prices. I really love the fast shipping right to the house very convenient.”

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Posted 5 years ago

“I have been shopping with them for a few years now. Great service and quick delivery. I also wanted to do a shout out to Aaron to say thank you for the flowers. Duke's passing has been tough, but the flowers helped bring some sunshine into our house. Thanks again.”

Helpful Report

Posted 5 years ago

Chewy.com is rated 3.7 based on 578 reviews