Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 585 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 8th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company!!! Go elsewhere trust me!!!”

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Posted 6 months ago

“I have been using Chewy.com for years and have experienced nothing but exemplary customer service. Our beloved dog Bruiser an American Bulldog just passed away unexpectedly at 7 and they not only credited me for recent purchases without having to send the items back but also sent a beautifully written heartfelt card and a hand painted canvas of Bruiser. This company takes customer service to the next level and I would highly recommend them to anyone that has pets!”

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Posted 6 months ago

“can never get my dogs prescriptions filled and shipped in time, so he goes without. they don’t care and never will.”

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Posted 6 months ago

“I love Chewy.com and especially love the 24/7 customer service. I order online, but occasionally have a question. They answer the phone immediately and are so incredibly helpful! Two rescue/adopt dog owner here. I highly recommend Chewy, the products I have purchased from them, and their unwavering professionalism in customer satisfaction. They know my doggies! Even helped me update their adoption dates and weights! Thank you Chewy!”

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Posted 6 months ago

“I bought the wrong size of something and they sent me the correct on - without shipping! Then, the second one broke, and they're sending another one immediately. GREAT customer service!”

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Posted 6 months ago

“I've said in previous reviews that Chewy.com sets the bar for customer service, and they continue to raise that bar. I have been a Chewy customer for many years. My sweet heeler/pit rescue, Aspen recently succumbed to cancer. Yesterday I received a beautiful bouquet of roses in a vase. Unbelievable. This world is severely lacking in compassion, but it is alive and well at Chewy.com. if I could give them ten stars, I would.”

Chewy.com 5 star review on 21st May 2024

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Posted 6 months ago

“I just wanted to say that their customer service is exceptional! I have never had even a mediocre experience. Everyone that I have spoken with has been very helpful, patient, and knowledgeable. The last two women I spoke with so personable. I felt like I had known them for years. In a time good when customer service seems to have vanished, Chewy makes it their top priority. I can't thank them enough!!”

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Posted 6 months ago

“My best friend Max recently passed away and Chewy sent me flowers along with refunding my last order of dog food. I will donate the dog food to a local animal shelter. Chewy is an amazing company who truly cares about pets.”

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Posted 6 months ago

“Jennifer personally answered the phone this Sunday mid afternoon!! There was a direct number in my order confirmation email, IT WAS SO easy to contact them! She really cared about my situation and she even resubmitted the paperwork to my vet! Thank you for helping MEOW!”

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Posted 6 months ago

“I have been a loyal customer for many years, spending $200 - $300 a month. I'm done. I cancelled an autoship within the timeline. I received an affirmed cancellation notice via email. I called to confirm. They charged me anyway. When I saw it was Pending at my bank, and not shipped, I called. I was told by two different reps in two separate phone calls that if was cancelled and I would be refunded. Nothing. I called again, that rep said they would reverse the partial shipment that had gone out with FedEx, and cancel the other half that was still in the warehouse. Okay. I looked online, they charged me for dog food that was out of stock and not even in the shipment ($58). I called again. That rep said there were no notes of any conversation or cancellations. I deleted my payment from their website. I will use this shipment that no one cancelled to transition from American Journey, their store brand, to another and never order from Chewy again. They've gone from being great to deceptive thieves. I'm done. BTW - you can remove the payment forms and autoship but you can never delete your account. I will now need to contact my bank and have them issue a new debit card with a new number to prevent Chewy from once again going rogue. So disappointed! I raved about this company to everyone for many, many years. Greed, that's what destroys companies. I assume they think this stunt was worth $230, which caused the loss of more than $2k annually in my purchases. The only reason I'm giving 2 stars is because of what they used to be.”

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Posted 6 months ago

“I reached out to Chewy to process a return for a harness, and I was impressed by their immediate response. Not only did they handle the return promptly, but they also generously suggested that I keep the harness and donate it to a dog in need. Additionally, I asked them to cancel my active autoship essentials, and they were understanding and efficient in fulfilling my request. I shared with them the heartbreaking news of my beloved boy's passing, who was only 3 years old. In response, they showed incredible kindness and empathy. To my surprise, when I opened my door, I found that they had sent me flowers, a gesture that touched my heart deeply. Although I am currently without a furry companion, I am certain that when I become a fur mom again, I will definitely turn to Chewy for their exceptional service and products. They have consistently exceeded my expectations in every aspect, and I truly appreciate their support during this difficult time.”

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Posted 7 months ago

“Our cat passed away. Order had shipped. Contacted Chewy they refunded my money and told me to donate liter to local pet shelter. Most companies would not do this. Will keep using Chewy!”

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Posted 7 months ago

“Thank you to JC with customer service. He quickly solved an issue with an authorization for Callie's dog food. I enjoyed chatting with him. Very nice guy! Her food is arriving today after speaking to him yesterday. Thank you again!”

Chewy.com 5 star review on 28th April 2024

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Posted 7 months ago

“I have always been impressed with Chewys customer service but they really surprised me this time. I called to make a change to my order that had nothing to do with losing one of our dogs. The rep asked me how Thor was doing and I let her know we had to put him down due to cancer. A couple days later I received a dozen yellow roses! wow that is incredible. This is a wonderful organization.”

Chewy.com 5 star review on 30th March 2024

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Posted 8 months ago

“I received an unexpected, wonderful surprise from chewy today. My beautiful dog, Peaches, has her profile on chewy with her photo. I received a small gift-wrapped painting of her!!! It's really beautiful and looks just like her!! I was blown away at such a heart-warming, thoughtful gesture!! I have always loved chewy. Deliveries are fast and easy. But they surpassed all my expectations in the best possible way. They have a customer for life!!♥️”

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Posted 8 months ago

“My Chewy purchases have always been delivered quickly and without damage. After my dog was put down, at my request, Sharon, a customer service representative, per my request, canceled my prescription dog food auto-ship subscription without any hassles. A couple of days later I received a sweet, fresh cut, floral arrangement with a sympathy card from “Sharon and Chewy”. That’s what I call customer care and support!”

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Posted 8 months ago

“I placed an order on Sunday and received my confirmation email. Later that day, I received a second email (which I didn’t see until days later) needing confirmation of my information. When I called them all they needed was to release my order. There was no actual confirmation needed. However, the representative explained that they do this to prevent fraud. Very frustrating business practice. It’s a $80 order. My order will now arrive later because of this.”

Chewy.com 1 star review on 19th March 2024

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Posted 8 months ago

“We tried Chewy for our dog food. They are a great company. Sadly our dog passed. I called to cancel auto shipping. The girl on the phone was very compassionate. I told her I was donating the left over food. She said that was fine and then preceeded to give me a refund to. I could not believe it. Then we received beautiful bouquet of flowers. Never have I been treated this good by another company. Thank you Chewy for your kind gesture and compasion.”

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Posted 8 months ago

“I highly recommend Chewy.com. Their prices are good and the ship quickly. Their customer service team is compassionate and caring.”

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Posted 9 months ago

“I just had to put my dog down after 13 years and to my surprise received a dozen yellow roses from Chewy on my doorstep today. I bought my dog's insulin from them. The jesture was so sweet and much needed in the sad time. I fould their customer service was awesome! Thank-you Chewy!”

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Posted 9 months ago

Chewy.com is rated 3.7 based on 585 reviews