Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 597 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never before written a review but I have to say that my experience with Chewy has been amazing. The company is easy to reach and staff seems to be knowledgeable and friendly as well. I recently had complications with my dog and chewy went above and beyond to be flexible with my needed changes. I highly recommend this company and am grateful to have been a customer.”

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Posted 7 months ago

“No more live representatives to help with customers orders. There is always an issue with orders duplicating and no one answers the phone so you can stop the delivery and get your money back. Also, when you don’t receive something you can’t talk to a person to get a refund or another shipment of the item. I’d give it a zero if I could. I’m waiting home all day just so I can refuse the order. Chewys gone downhill. It’s too bad, because I spend an astronomically amount of money with this company. Thousands! If this situation doesn’t clear up, I will never do business with them again. It’s not worth the stress! Chewy, GET LIVE REPS BACK. Also, You can’t even have a live chat. I hope they are email friendly. If chewy can go back to the way they used to be, I would consider becoming a customer again.”

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Posted 7 months ago

“If I could give Chewy a zero, I would. Yet again, they've lost a delivery that is an emergency delivery because Chewy continues to use FedEx, the most incompetent parcel delivery service, after the USPS, hands down.”

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Posted 7 months ago

“Ordered live feeder bugs for my reptiles. The shipped FedEx. Waited all day, while my bugs were in a 90° truck all day. Waited until after 8 pm and chewy says it's on its way. FedEx says at a early convenience. Dubiaroaches here I come. You lost a customer.”

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Posted 7 months ago

“Chewy is the best. Wanted to refund my auto ship order and their kind words on my dogs passing were appreciated and then they sent flowers. Wow. They are the best”

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Posted 7 months ago

“I have been a customer of chewy for the last four years. Their customer service is over the top amazing! My Mastiff just died and I called them to cancel an order. They not only refunded me the money but sent me a dozen roses. Who does that these days? Amazing. Thank you”

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Posted 7 months ago

“I had to put my Abby to sleep. She had all the symptoms of old age dementia that the online vet gave me. Didn't advise what to do but left it to me. She had all the symptoms. The day after I let her go a case of food came. I called to ask about returning. The representative refunded me and told me to donate it to any charity. Yesterday, I received a flower arrangement from Berry and the Chewy family. I have never experienced such service from any company. Thanks to all !”

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Posted 7 months ago

“I have been using Chewy for years. I have a number of items on Autoship and it is very easy to adjust the delivery date and add/subtract from those items. I always get a notice that the Autoship is coming up and the deliveries are always on time. I find their prices to be very competitive. A recent transaction prompts me to write about their stellar customer service. I bought a $90 bag of dog food. Before I had even opened it, our vet recommended changing the food because of a skin issue. Without hesitation, Chewy refunded my money and told me to donate the food to a local animal shelter. Love that philosophy!”

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Posted 7 months ago

“They went above and beyond in resolving my issue. Their customer service is incredible. I highly recommend Chewey!”

Chewy.com 5 star review on 4th June 2024

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Posted 7 months ago

“I tried to order cat litter from Chewy. It has been a while since I used my account and I couldn't access it. I tried resetting my password, no luck. Called the 800 number. They said they couldn't reactive the account unless I could verify an order that I placed in August of 2023 and the last 4 digits of the cc I used. Who does this? I asked if I could create a new account, they said not with the same email. I tried to tell the things we usually ordered from Chewy, but none were correct- which makes me wonder about the account- maybe someone else was using it? All I wanted to do was order some cat litter? Why would a company make it so hard to place an order?”

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Posted 7 months ago

“Outstanding customer service: friendly staff, great communication (you get a live person quickly), orders always correct. Now, I have never had to return anything so, I do not know anything about that- however, I am a tough customer and I have high standards on how I should be treated as a customer and they have checked all those boxes. It is funny with all the business I deal with there are only two I give 5 stars to and both are animal related! My two dogs, George and Molly love their dog food and the delivery man. I know the delivery man is not part of Chewy but delivers the dog food right to the barn and gives George and Molly treats. They know when it is the Chewy delivery!”

Chewy.com 5 star review on 31st May 2024

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Posted 7 months ago

“Chewy look at Order #1500216356 and you will see why you get a one star rating. Never again will I purchase something from your company. After spending close to 300.00 + a month I am sure that your competitor would appreciate my business better. You claim that the refund of $354.00 has failed twice but you were able to take the money out with no issues, and I used the same card today (my debit) to buy lunch. You have spent now 31 days trying to issue me a refund - I call BS. Funny that you are not pro active in anyway to contact me about this? Horrible customer service and corporate values. Now can I please get my money back.”

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Posted 7 months ago

“I have been on AutoShip and I wanted to order something else. They wanted to charge me two separate shipping charges. Lexi was my representative. She was very rude. I do not recommend this company.”

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Posted 7 months ago

“Horrible company!!! Go elsewhere trust me!!!”

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Posted 7 months ago

“I have been using Chewy.com for years and have experienced nothing but exemplary customer service. Our beloved dog Bruiser an American Bulldog just passed away unexpectedly at 7 and they not only credited me for recent purchases without having to send the items back but also sent a beautifully written heartfelt card and a hand painted canvas of Bruiser. This company takes customer service to the next level and I would highly recommend them to anyone that has pets!”

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Posted 7 months ago

“can never get my dogs prescriptions filled and shipped in time, so he goes without. they don’t care and never will.”

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Posted 7 months ago

“I love Chewy.com and especially love the 24/7 customer service. I order online, but occasionally have a question. They answer the phone immediately and are so incredibly helpful! Two rescue/adopt dog owner here. I highly recommend Chewy, the products I have purchased from them, and their unwavering professionalism in customer satisfaction. They know my doggies! Even helped me update their adoption dates and weights! Thank you Chewy!”

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Posted 7 months ago

“I bought the wrong size of something and they sent me the correct on - without shipping! Then, the second one broke, and they're sending another one immediately. GREAT customer service!”

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Posted 7 months ago

“I've said in previous reviews that Chewy.com sets the bar for customer service, and they continue to raise that bar. I have been a Chewy customer for many years. My sweet heeler/pit rescue, Aspen recently succumbed to cancer. Yesterday I received a beautiful bouquet of roses in a vase. Unbelievable. This world is severely lacking in compassion, but it is alive and well at Chewy.com. if I could give them ten stars, I would.”

Chewy.com 5 star review on 21st May 2024

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Posted 7 months ago

“I just wanted to say that their customer service is exceptional! I have never had even a mediocre experience. Everyone that I have spoken with has been very helpful, patient, and knowledgeable. The last two women I spoke with so personable. I felt like I had known them for years. In a time good when customer service seems to have vanished, Chewy makes it their top priority. I can't thank them enough!!”

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Posted 7 months ago

Chewy.com is rated 3.7 based on 597 reviews