Childsplay Clothing Reviews

Name: Childsplay Clothing
Rating: 2.53

2.5 Rating 40 Reviews

38 %

of reviewers recommend Childsplay Clothing

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Phone:

(+44) 20 8514 5007

Location:

11-13 Clements Road, Ilford United Kingdom
IG1 1BA

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Childsplay Clothing 5 star review on 24th August 2022

Asia

Childsplay Clothing 1 star review on 23rd November 2021

Anonymous

Childsplay Clothing 5 star review on 20th November 2021

Torie

Anonymous

Anonymous // 01/01/2019

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“Hey are they clothes real ?”

Helpful Report

Posted 4 years ago

“Initially all good (as are most companies). Got my order but wanted to return 2 pairs of Jeans. Done exactly what it said in the returns section. Returned them within the 21 days using THEIR prepaid business reply label as laid out in their own returns policy. Waited for them to process the return automatically but a week later still nothing. Called them and they said they needed the tracking number but there isn't one on the label they provide so how can i give them it? After pushing my point and saying I had proof of postage they then said they will have to check if they have had it back and it should be done by the next day. 4.30pm the "next day and still nothing so called back. This time they said they have got ONE item back and issued a refund but claim the second item (the same jeans in a diff size) wasn't scanned on their side and would have to look for it. Making it out as if it wasn't returned. The returns form i filled in clearly stated 2 items so why when they got it didn't they raise the alarm so to speak. And as it was sent with their label the weight of the parcel wasn't recorded on the postal receipt. So many issues to highlight! 1) why does it take the customer to call to get a refund? 2) Why when the returns form doesn't match the items is nothing highlighted? 3) Why is the returns label non-trackable or traceable like 99% of other sellers?? 4) How do you expect the customer to prove they have sent you the correct number of items if you cant even get it right your end. I know i returned both items as put them both in myself and posted it. It looks like i may have to do a chargeback to get my money back but its appaling how they deal with returns and i certainly dont trust them no more. They wont get anymore of my cash and i would strongly advise anyone returning ANYTHING to the that they spend the little extra and pay for a tracked method that records the weight of the parcel.”

Helpful Report

Posted 4 years ago

“Good price sale item, fast delivery too definitely buy again”

Helpful Report

Posted 4 years ago

“Poor customer service - very disappointing. They do not look after loyal repeat customers. Asked for a price match for a versace bag from their own website and they would not honour it. They made an excuse about their policy not allowing it but there is no policy documented. Will not be purchasing from them again!”

Helpful Report

Posted 4 years ago

“Excellent birthday present for my niece! Deliver was super quick even during these times where delays are expected! Packaging and wrapping was super quality. Awesome stuff!”

Helpful Report

Posted 4 years ago

“Last 2 times I ordered from childsplay they have taken my money and left it a week before letting me know items are not in stock then had to fight for my refund. Customer service is shocking was told a manager would ring me back on the Friday by the Tuesday still no callback so I rang again and the manager called mark was so unhelpful and patronising wasn’t interested in the slightest about losing a customer NEVER again will I order from this site when there are other sites Iv never had a problem with”

Helpful Report

Posted 4 years ago

“I’ve ordered off of here a few times and I’ve had the help of a lovely woman called Hanadi! She is amazing! Very polite, fast tracked my order to ensure I got it for my son in time. Thank you so much and I wish her all the best!”

Helpful Report

Posted 4 years ago

“Nice clothing but the customer service is RUBBISH. My daughter in law sent an item back sinc the at the beginning of Jan and as I am writing this review she has not received a refund. They are disputing that they have sent it and that I must check every crevice with the bank as to where the refund is! Also she paid for next day and received a week later thieves and are unable to fulfill demand. GIVE BACK THE REFUND and "NEXT DAY" DELIVERY COST. Abismal service!”

Helpful Report

Posted 4 years ago

“Gorgeous clothes, come beautifully packed, shipping took a little longer than expected and I had to email but overall a brilliant experience.”

Helpful Report

Posted 4 years ago

“Always amazing service! Website said can’t guarantee delivery called up the made sure my order left yesterday (the day I ordered) and it arrived today! Thank you soo much!”

Helpful Report

Posted 4 years ago

“Lovely customer service and wide selection of brands suitable for everyone”

Helpful Report

Posted 5 years ago

“I recently ordered a ballerina dress, for my daughters christening which when arrived, wasn't suitable and we didn't feel it looked the same as the website, especially in quality. When we returned it, it was sent back to us with the explanation that 'this item cannot be returned as is a back order as stated on the website'. When i looked at the 'returns' section on the website it clearly states that the item can be returned. (see attached childsplay returns) I spoke to customer service they told me that this essential information about returns is not in the 'returns' section! WHAT!? Apparently you have to click on the 'description' arrow (see attached childsplay description) which open up the not returnable info. This is misleading, and totally contradictory, returns info should be in the return info section, If you don't click the arrow to read the description you won't know this information and who even reads the description when you can see what it is. I certainly don't. I wouldn't have bought this dress if i though it couldn't be returned and now my daughter is without a dress for her christening as we cannot afford to buy two. Really upset about this. customer service replied When you click on the Sarah Louise item you have purchased the description is section is always open. On all items where description is available, this will automatically be the first section open – you will not need to press the arrow down – as the refund section has been done in the screenshot. We have this wrote in the description section as it’s always the section opened and it’s the most visible place for us to put this, and where the customer can see it before ordering. HOWEVER THIS IS NOT APPLICABLE IF when you click the returns tag the description tag closes, (please see for yourself) I went to the returns section directly to see if t was returnable and in that section it clearly states that it is . If you do not read the description you will NOT see the non return info. if you ckick ont he returns info you will not see the description If you do not want this confuson you should state that you can not return it in the return sections. Also it should be in bold or at least always visible. I am going to take this up with the trading commission who i hope will get you to at least ammend your website so that you do not do this to another poor family.”

Helpful Report

Posted 5 years ago

“Very nice and very well packed items.Good prices, I will buy again, recommended”

Helpful Report

Posted 5 years ago

“Quality products and fast delivery”

Helpful Report

Posted 5 years ago

“Items arrived late and then after receiving a refund email no refund received until it was chased up in 2 occasions”

Helpful Report

Posted 6 years ago

“Everything from start to finish. My items took so long to arrive. When I went to return a few the store manager was so rude and it took half hour just to get through to her. Almost 2 weeks later I still have not received my refund! Constantly calling the store to be told someone will call me back but they never do. And the best bit, they dont know what items I sent back! I'll never be recommending anyone here unless they want a shopping experience from hell!”

Helpful Report

Posted 6 years ago

“I am so cross, called company about postage and box looking too big for the returns label and told 'it will be fine' just take to post office. If we sent it in that box will be fine for return. I live in rural Scotland so trek to post office to take parcel that size. Post office said wont accept label as for small package, called company again this morning and told split into several parcels. When i said why wasn't this on the returns label or indeed i was told this, told "they can't put all information on the returns information" and i should check website. Asked for complaints procedure and told "check website". £1650 of returns, v poor show. Just checked website again and i can't see anything about splitting parcel up in smaller ones nor about complaints procedure.”

Helpful Report

Posted 7 years ago

“Staff are rude and arrogant as are the owners. Only care about z-list celebrities. The area is terrible and unsafe to visit alone. They have a good range of brands, however only focus on Gucci basically. Wouldn't shop again. Sorry ... Disappointing service.”

Helpful Report

Posted 7 years ago

“Items packaged well and delivery was free. Came next day. Brilliant service”

Helpful Report

Posted 7 years ago

“Very disappointed with this store. One of the item that I received was described wrong on their website. I contacted costumer service and they promised me that I can return the item for full money back ($55) and free return shipping. Well, they received the item in the mid July. It's end of August and for some reason I got only $13 back. I tried to call the US number that used to work and the number is not in service now. I wrote 2 emails and still no reply. Stay away from this site.”

Helpful Report

Posted 8 years ago

Childsplay Clothing is rated 2.5 based on 40 reviews