Name: Chilly's Bottles
Rating: 4.58

“My series 2 coffee cup leaks. I contacted customer services - they asked for a lot of photos which I sent. They sent a new lid. It still leaks. In one of their responses they say that “We do not consider this a product fault” It doesn’t flood but it leaks enough to make your bag or anything else you are carrying it in wet. I sent photos of it being shaken and just held - with both hot and cold water! Obviously it leaks more when shaken but it leaks when not standing entirely upright and still - so transporting it is a challenge in my opinion The final straw relating to the leak was the response below “I do sincerely apologise if this was not made clear upon purchasing the item, but we do not state that the cup is leakproof anywhere on our website” I certainly don’t want coffee in my handbag or sports bag”

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Posted 3 years ago

“Don't waste your money! This company is a rip off. Claim to be environmentally conscious company but have them made in China. My coffee cup arrived damaged and they wouldn't send me a new one because it's not environmentally friendly. Really?! I was offered a measly £3 refund off a £30 cup. When I queried this I was brushed off. So it's fine to ship as long as you pay a fortune but not if they messed up. Also totally fine to have them manufactured in a country which is consciously polluting the environment and has no worker's rights. If I wasn't environmentally conscious myself I would throw it away on principle. I will stick with the £10 coffee cup I bought 15 years ago which actually keeps my drink warm.”

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Posted 3 years ago

“I bought the Series 2 bottle after having the Series 1 bottle since launch. The Series 2 bottle is a great design visually, but from a practical stand point, it is poor. The collar screws into the bottle, and the screw cap into the collar. The screw cap doesn't have a gradual close to it, it just stops. It is very very easy to knock the screw cap so it comes undone. The only way to keep it tight is to screw it on that much, that when undoing, the collar comes with it. So to use this bottle, you either need the screw cap slightly loose, or have to have the collar come off each time. The silicone base also arrived hanging off. I contacted chillys to return it 3 days after i received it. I explained that the screw lid wont stay in unless you tighten that much the collar comes out. They gave me a canned response for how to tighten the screw cap, and keep the collar on, it is clear that they have had to tell a lot of people about this. Ultimately it is a bottle. You shouldn't need to have to manipulate it in a certain way to open it and use it correctly. This is a design issue. A simply divot system would fix this compeltely. They have refused a refund on health and safety grounds. Unfortunately for Chillys, the bottle as is, isn't fit for purpose so I am contacting trading standards.”

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Posted 3 years ago

“Ordered a Series 2 Water Bottle (500ml) and Coffee Mug with customised Colours. Arrived within 3-4 Days and they are lovely to use and drink from. They now allow me to stop buying Plastic Bottles and Coffee Cups so I can play my part in protecting and helping the enviroment. No Issues with Metalic Tastes or parts wearing down and cannot find any fault with them.”

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Posted 3 years ago

“I ordered two bottles on there paying £60. One of the bottles is a completely different colour to the one on their website. They fobbed me off saying that it is the same and that they cant help what it looks like on my monitor. However, i viewed it on many monitors to rule this out and explained this to them. They wouldn't offer a exchange, wanted me to pay for returns despite it going against the Consumer Rights Act 2015 selling an item not as described, there should be no further cost to myself to resolve this. The person dealing with my case 'Holly' was rude and had the audacity to say she was thankful that i received the correct colour, you can judge for yourself with the photos attached whether it is the same or not..... I am never buying from Chilly bottles again and wouldn't recommend them due to their deceiving products they sell as well as the support they provide to customers buying their overpriced bottles, it is truly shameful.”

Chilly's Bottles 1 star review on 4th March 2021

Helpful Report

Posted 3 years ago

“Ordered a series 2 coffee cup for my wife, and when the lid was fitted it leaked constantly from the lid seal. I contacted Chilly’s and they sent a replacement lid that leaked as bad as the first one. I could actually get it to seal if I tightened it as hard as I could, the only issue was I couldn’t get the lid off it without soaking the whole unit it hot water for a while and only then would it release. Chilly actually refunded the money for the coffee cup which I threw in the bin, and I purchased a Chilly’s 2 water bottle instead - but still disappointed with that as the ring below the lid comes off when removing the lid. All in all a bad experience on what used to be a quality product company.”

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Posted 3 years ago

“I've been a chillys fan for a long time. I owned many of the series 1 bottles and when the series 2 range came out; I was very excited to give this a try as the series 1 was a fantastic range. Sadly you can see that chillys went from a great brand in the past to one that's very poor; and now clearly focused on low cost high profit operations. Long gone the days of DPD delivering bottles and instead it's now done by Hermes who don't always deliver with due care. The series 2 product itself is extremely poor. I ordered the coffee cup, on arrival there was damage to the bottom and also a two lines around the bottle which shouldn't be there (looked like it was done by a milling machine or sander). The plastic lid was cut with small jagged edges and sadly this isn't where the quality control issues end. After a few days of use the silicon bottom is already peeling off and I'm now just waiting on the rest of it to fall apart. I was hoping customer services would save the day. Sadly again the support is something very lacking. Reported damage on the 25th of Jan. Response on the 31st asking to provide the batch number which I already included in the first contact. Still no resolution, response or ownership of the issue. It's more fustrating I have ordered a second cup and will most likely face similar issues. I sadly can no longer recommend this company and advise people not to waste their money on a company clearly putting profit over the customer and environment. A large number of posts on social media show similar faults with series 2 and the constant requirement for replacement is no good for anyone.”

Helpful Report

Posted 3 years ago

“Series 2 products are poor. Water bottle shoulder comes off with the lid. Coffee cup base comes off as it's a sticker and the twist lid is really bad. Awkward size means it doesn't fit in holders.”

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Posted 3 years ago

“Best bottles ever!”

Helpful Report

Posted 3 years ago

“**Wouldn't even rate one star** I will never be ordering from Chilly's again. Firstly, I paid for express delivery to receive it by a certain date and upon my confirmation email Chilly's stated 'Orders to the UK and the rest of the world will continue to be dispatched as per normal.' This was not the case and my product was not dispatched until over a week later. When I received the product (2nd gen bottle), the engraving was extremely flawed and the loop handle is not positioned how it is advertised in 12 bottles when purchasing the product. I want a bottle which I purchased from the advertisement images, not different. Extremely poor customer service, contacted 10 days ago with my complaint and nothing has been resolved. DISGUSTING FOR AN EXPENSIVE PRODUCT AND PAID ENGRAVING!!!”

Helpful Report

Posted 3 years ago

“**Wouldn't even rate one star** I will never be ordering from Chilly's again. Firstly, I paid for express delivery to receive it by a certain date and upon my confirmation email Chilly's stated 'Orders to the UK and the rest of the world will continue to be dispatched as per normal.' This was not the case and my product was not dispatched until over a week later. When I received the product (2nd gen bottle), the engraving was extremely flawed and the loop handle is not positioned how it is advertised in 12 bottles when purchasing the product. I want a bottle which I purchased from the advertisement images, not different. Extremely poor customer service, contacted 10 days ago with my complaint and nothing has been resolved. DISGUSTING FOR AN EXPENSIVE PRODUCT AND PAID ENGRAVING!!!”

Helpful Report

Posted 3 years ago

“In-keeping with a lot of recent reviews (have you changed your team recently, what's going on here?) I've experienced awful customer service, faulty products and a flawed warranty policy. Despite being able to prove my product was within warranty (their logo changed less than two years ago, so it was clear my product was new enough), Chilly's have point blank refused to issue a replacement to the faulty lid on the food pot I received for christmas, just because my sister didn't have the receipt anymore. Lack of human emotion in email responses and no helpful resolution. Keep well away.”

Helpful Report

Posted 3 years ago

“Worst service - ordered a christmas gift and they sent the wrong item. Can't get hold of anyone and i've emailed 3 times now with ZERO reply. I also received an auto 'how was our support email' but obviously i've had no support. I just need the correct item in time for Christmas - they are such a waste of time i would absolutely not purchase anything again in the future and will not suggest them to anyone else. I think i might just return the item and give up all together!!”

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Posted 3 years ago

“Terrible customer service, received my order which is a present for Xmas and some of it is missing from the box, Emailed them twice, tweeted them, messaged on Instagram and Facebook and still no reply! No customer service number”

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Posted 3 years ago

“I find their bot only service so awful. Trying to speak so someone was impossible - stupid stupid bot service. i needed to speak with a real person. a real person with a real brain. I also had a “Josh” (see below) but she was called Poppy. Then Carla stepped in and was far more helpful. Super in fact. She also couldn’t resolve my query but at least showed an interest. The disdain shown by Chilly’s to their customers by not providing any opportunity to connect directly is disgraceful. Particularly given their pricing....not a good experience”

Helpful Report

Posted 3 years ago

“I bought and got delivered the second generation chilly bottle. It is a 0.5 liter metal bottle and behaves like the first generation. The main differences are that there is just one size available at the moment ,and instead of just the cap, there is a collar between the lid and the bottle and there is a loop attached to the lid to grab the bottle and carry it around. Compared to the old version, I have to say that the feel of the bottle is much better, the outside metal is very grippy and underneath the bottle there is a part of gum that makes it stay still on a surface. There are a few downsides though, the collar is exposed to the air, this means that to open the lid you will have to touch it and that when you carry it around it is in contact with different surfaces, and it is not hygienic. The second downside is that once inserted the loop, it is not possible to remove it, bad design, this means that either you have to buy a new lid and loop if it breaks or keep it broken. Another negative side is that where the loop is inserted, water can go in, so when you wash the bottle and the lid, the water goes inside that spot and you have to shake the whole thing very hard to remove the water. I think they should have made it better than it is, but still it has been improved, compared to the first generation. The main issue I had with the first generation bottle was that it started to smell badly after a short time of use and, with the new one, the collar solves the problem, as your lips will not touch the metal but only the gummy-collar part.”

Helpful Report

Posted 3 years ago

“Ordered a chilly bottle some weeks back,not to happy as packaging was torn.So you could actually see the chilly bottle.Made them aware of this.Josh got back to me,it wasn’t just about the box being torn,the box it came in was thin cardboard.A chilly bottle is a lovely present,but the packaging was rubbish.Josh wasn’t having any of it,just apologised.Then Carla got back to me.All I wanted to do was just say,and make them aware about the packaging.So Carla said how about having 10% of my order.I was just going to leave it.But the lovely Carla sent me a little black gadget,to hook on chilly bottle to go on my sons bag so big up to Carla.Moral of story.......don’t be a Josh 🤔and many thanks to Carla.”

Helpful Report

Posted 3 years ago

“Wouldn’t even give 1 * but had to press something! Have tried to contact Chilly's by many emails, Facebook messenger and their help box on the site and have had no reply apart from one saying that one of the food pots I had ordered was out of stock. It was in stock when I ordered it and they took payment for them but I only found this out after chasing up where my delivery was. I replied to that message and have had nothing back since even though I’ve been constantly sending messages. It’s very frustrating and I would just like a refund now for the food pots I ordered. Have bought a lot from them in the past but will never use them again. VERY POOR CUSTOMER SERVICE”

Helpful Report

Posted 4 years ago

“Recieved bottle... the name 'William's is clearly printed over the name 'lily' very disappointed and cant find phone number. Have contacted via form and email but no reply”

Chilly's Bottles 1 star review on 21st August 2020

Helpful Report

Posted 4 years ago

“I ordered my bottle 2 weeks ago and got email that the order is placed. Since then i havent got any other information about my package and where it is and when will it arrive. I contacted customer service 3 days ago about my order and why i didnt get any informations and still no answer. Very bad customer service. Hoping i will get my bottle since they took my money the day i ordered it.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Chilly's Bottles Reviews