Chilly's Bottles Reviews

Name: Chilly's Bottles
Rating: 4.57

4.6 Rating 5,977 Reviews

90 %

of reviewers recommend Chilly's Bottles

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4.6

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought and got delivered the second generation chilly bottle. It is a 0.5 liter metal bottle and behaves like the first generation. The main differences are that there is just one size available at the moment ,and instead of just the cap, there is a collar between the lid and the bottle and there is a loop attached to the lid to grab the bottle and carry it around. Compared to the old version, I have to say that the feel of the bottle is much better, the outside metal is very grippy and underneath the bottle there is a part of gum that makes it stay still on a surface. There are a few downsides though, the collar is exposed to the air, this means that to open the lid you will have to touch it and that when you carry it around it is in contact with different surfaces, and it is not hygienic. The second downside is that once inserted the loop, it is not possible to remove it, bad design, this means that either you have to buy a new lid and loop if it breaks or keep it broken. Another negative side is that where the loop is inserted, water can go in, so when you wash the bottle and the lid, the water goes inside that spot and you have to shake the whole thing very hard to remove the water. I think they should have made it better than it is, but still it has been improved, compared to the first generation. The main issue I had with the first generation bottle was that it started to smell badly after a short time of use and, with the new one, the collar solves the problem, as your lips will not touch the metal but only the gummy-collar part.”

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Posted 4 years ago

“Ordered a chilly bottle some weeks back,not to happy as packaging was torn.So you could actually see the chilly bottle.Made them aware of this.Josh got back to me,it wasn’t just about the box being torn,the box it came in was thin cardboard.A chilly bottle is a lovely present,but the packaging was rubbish.Josh wasn’t having any of it,just apologised.Then Carla got back to me.All I wanted to do was just say,and make them aware about the packaging.So Carla said how about having 10% of my order.I was just going to leave it.But the lovely Carla sent me a little black gadget,to hook on chilly bottle to go on my sons bag so big up to Carla.Moral of story.......don’t be a Josh 🤔and many thanks to Carla.”

Helpful Report

Posted 4 years ago

“Wouldn’t even give 1 * but had to press something! Have tried to contact Chilly's by many emails, Facebook messenger and their help box on the site and have had no reply apart from one saying that one of the food pots I had ordered was out of stock. It was in stock when I ordered it and they took payment for them but I only found this out after chasing up where my delivery was. I replied to that message and have had nothing back since even though I’ve been constantly sending messages. It’s very frustrating and I would just like a refund now for the food pots I ordered. Have bought a lot from them in the past but will never use them again. VERY POOR CUSTOMER SERVICE”

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Posted 4 years ago

“Recieved bottle... the name 'William's is clearly printed over the name 'lily' very disappointed and cant find phone number. Have contacted via form and email but no reply”

Chilly's Bottles 1 star review on 21st August 2020

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Posted 4 years ago

“I ordered my bottle 2 weeks ago and got email that the order is placed. Since then i havent got any other information about my package and where it is and when will it arrive. I contacted customer service 3 days ago about my order and why i didnt get any informations and still no answer. Very bad customer service. Hoping i will get my bottle since they took my money the day i ordered it.”

Helpful Report

Posted 4 years ago

“returned a bottle 3 weeks ago and contacted them 4 times asking for update on my refund. No reply, still no refund issued or any update if its been received. Worst customer service, do not recomend anyone purchasing from them”

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Posted 4 years ago

“returned a bottle 5 weeks ago,still no refund.Have contacted Chillys and been told they haven’t received my parcel even though i’ve provided them with proof of postage and proof it’s been delivered to them.Tardy responses to emails and now completely ignoring my emails.Terrible customer service.Will never use again 🤬”

Helpful Report

Posted 4 years ago

“Item arrived damaged. No reply on twitter, Instagram or facebook. Have trked their own contact form with no answer either. They did email me to ask for feedback on my complaint they hadnt replied too???? Literally no idea how to contact the company snd get a response.”

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Posted 4 years ago

“Damaged delivery, slow at acting on photos being sent. No resolution despite over a week of asking.”

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Posted 4 years ago

“Just like a previous comment I too was bought a rose gold Chilly's bottle as a Christmas gift. 3 weeks ago having used the bottle, hand washed it and left it on the kitchen worktop I went into the kitchen later to put the bottle away and the rise gold had peeled off the lid. Gas anyone had any luck contacting Chilly's about issues?”

Helpful Report

Posted 4 years ago

“I bought 2 chilly bottles from a small shop locally - a Christmas present for my daughter-in-law and one for me. I let my daughter-in-law choose the colour she wanted on Boxing day and kept the other. The only time I used mine was on holiday in January to keep water cold, which was great. Because of the lockdown, it wasn't used again until 2 weeks ago. I used it for coffee for the first time understanding that it kept it hot for a long time. Unfortunately, although the flask was in perfect condition, my coffee went cool within 3 hours. I tested it 3 times and it was exactly the same. I took the flask back to the shop a week ago and he said he would contact Chilly, who were very good. When I went yesterday, he said to pick another one, but I wanted to make sure he was reimbursed by Chilly. He said they couldn't help as the flask was over 6 months old! I think this is appalling, particularly as because of the lockdown it was never tested for hot drinks. He gave me another one, which appears to be fine. As I bought it from a small shop, I felt bad taking the new one and because of this, I will not be buying anything from Chilly again, due to their very poor customer service!!”

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Posted 4 years ago

“My chilly bottle leaks a liquid from inside and has ruined my bag and everything was in there. So disappointed.”

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Posted 4 years ago

“I received my lovely rose coloured chilly bottle at Christmas as a gift. I have not dropped the bottle and its only been washed with warm water by hand. No idea what has happened but this morning when I went to out the lid on I noticed the peeling. Its only on the lid and now the actual bottle. Its not been dropped or scratched and Chilly will not replace as they say is scratched. The rose gold plating is bubbling. DO NOT BUY!”

Chilly's Bottles 1 star review on 16th June 2020

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Posted 4 years ago

“They’ve turned off all communication sources but are taking the money for purchases without sending any sort of purchase confirmation. Not the way to run a business, absolute shambles. No idea what’s happened to my order so had to claim through my credit card.”

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Posted 4 years ago

“The engraving quality by a "master engraver in England" is of very low quality and refunds are not accepted.”

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Posted 4 years ago

“Ordered my Sea Life Turtle Chilly bottle in August 2019. Arrived within a week. Is maybe pricier than similar ones but I wanted the Sea Life version and great product, great packaging. Still gets used every day especially for cold drinks and does what it claims. I had a query regarding the carabiners and got a prompt reply so I didn't have a problem with customer service. Would be a shame if they don't take on board and get the problems sorted out that others seem to be having.”

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Posted 5 years ago

“I wish I could give 0 stars! Paid for 50 branded bottles, company went completely silent, been over 2 weeks and no one has responded to any emails or informed me of when we will receive our order. What a joke! I have requested a refund lets see how long it takes to arrive.”

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Posted 5 years ago

“Got damaged without very much happening as way in the pocket on the side of my bag. Raised a ticket told them what happened and they made this story up of what happened when I never said any of the information”

Chilly's Bottles 1 star review on 23rd February 2020

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Posted 5 years ago

“Bottles returned to them weeks ago - no reply to emails and no refund. Very very poor.”

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Posted 5 years ago

“DO NOT RETURN.. I got a bottle that was too big so returned with the slip THAT THEY GIVE YOU to attached on to parcel. Apparently my bottle has not arrived back with them although the tracking number shows it has been delivered. I'm sure the bottles are great but the service is terrible .. And what is with not being able to directly speak to someone!”

Helpful Report

Posted 5 years ago

Chilly's Bottles is rated 4.6 based on 5,977 reviews