christopherward.co.uk Reviews

Name: christopherward.co.uk
Rating: 4.51

4.5 Rating 829 Reviews

88 %

of reviewers recommend christopherward.co.uk

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4.5

Based on 829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

01628 763 040

Email:

customerservices@christopherward.co.uk

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christopherward.co.uk 5 star review on 15th July 2022

Mr Jorge Biaut Otarola

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot comment on CW products as I have not seen one yet, and the chances of me buying one have plummeted due to the naff logo - supposed to represent the flags of Switzerland and England . I appreciate its only my view , and they can put anything they like on their watches . Surely when selling anything - the best policy would be to broaden your product appeal not narrow it ?”

Helpful Report

Posted 5 years ago

“I have recently taken delivery of my third CW watch. The Trident C60 Pro 600 Black & White. Once again every aspect of this purchase exemplified their Pursuit Of Excellence. This is a stunning timepiece and with their Customer Service and Delivery being just as responsible for the excellent review I have no reservations with recommending Christopher Ward. Go on. Do it. You know you deserve it.”

Helpful Report

Posted 5 years ago

“My sad assessment is that this company was founded by dabblers who aren’t interested in building a franchise. They have shown me they don’t care much about their customers and take little pride in their endeavours. The Trident C60 GMT watch didn’t work right out of the box. Could not set the date nor the GMT hand. Where was the QC? Why ship a faulty watch across the ocean to irritate a first time buyer? Customer Service said they’d arrange for pick up from UPS. They didn’t! I shipped it back myself. They tested it and acknowledged it was faulty. I asked for a swap with a non-GMT version, getting a refund for the difference. Nope. They said I’d get a full refund but I would have to go back to their website to order it myself. You’d think to keep a customer they’d do a little work here rather than sending me back to square one, where I already have my doubts. I said OK, I’d order the non-GMT version if they expedited it priority the next day. They wrote back about my refund and ignored my ask. (I did get refunded for the watch and reimbursed for my shipping cost.) Faulty product coupled with indifferent service. Can’t get much lower than that. Customers are not a priority. No service ethic or pride in excellence from what I experienced. Serves me right for ordering on-line. As my friend said, “there’s a reason we love our Rolex, Omega, Patek etc.!””

Helpful Report

Posted 5 years ago

“Muddled logo, naff front, amazing quality Fantastic quality, as good as my Omega/Certina/Alpina etc... Fast service. Interest free credit great. But still let down by the poor logo...now it's at 9pm and in a naff-looking font...why oh why oh why can't you get this right Christopher Ward !?!?!?!?”

Helpful Report

Posted 5 years ago

“I own several CW watches (all pre-owned), and two were purchased needing some attention from CW, and they handled them efficiently and at reasonable cost as well (one was fixed free of charge!), which I think is great considering I didn't purchase them as new.”

Helpful Report

Posted 5 years ago

“Servicio pésimo , 45 días de pagar reloj no llega. Señoritos de CHW ni se molestan para aclarar situación Un pena, absoluto no recomendable”

Helpful Report

Posted 5 years ago

“I bought the limited edition titanium version of the C60 Pro and I have to say that I am disappointed with the quality. The watch constantly loses time, even though I am wearing the automatic watch each day, and the ceramic bezel was so delicate and prone to scratching. Obviously you get what you pay for, and I wasn't expecting a watch at the same level as my U-Boat for example, but I have watches at half the price that have never missed a second, let alone dropping minutes...”

Helpful Report

Posted 6 years ago

“My wife purchased the Trident C60 Day Date for my 50th. Arrived late and had additional delays. Lovely looking watch, well weighted and the day date complications are wonderful. However despite its COSC rating this watch loses over 4 seconds a day. When I returned it CW claimed it tested at only losing 1 second a day. Not sure how they tested this but it' not by wearing it that's for sure. For someone who is obsessive about time keeping and hates to be late for anything - having a watch that loses time is much harder to deal with than one that gains. CW wouldn't refund as they say it wasn't in original condition and by that they mean I' had the nerve to wear it. Save your money - look for a pre-owned prestige brand and give these pretenders a wide berth.”

Helpful Report

Posted 6 years ago

“Poor customer service”

Helpful Report

Posted 6 years ago

“Superb watches at a great price. Excellent quality. Quick delivery. Great packaging. Loves my order.”

Helpful Report

Posted 6 years ago

“I have 3 CW timepieces and all of them are well made, reliable and a delight to have on my wrists. Customer service has always been excellent and the price is always remarkable for what you get. Brilliant!”

Helpful Report

Posted 6 years ago

“Excellent service from Christopher Ward. The watch was dispatched and delivered very quickly, and arrived nicely packaged, safe and sound. The watch itself is beautiful, of high quality materials, with a soft leather strap that molds to your wrist after a few wears. I cannot fault anything with either their service or their products.”

Helpful Report

Posted 6 years ago

“Due to being misled and having a very poor experience on your website (over an hour trying to purchase, gave up and returned the next day) and a very poor experience with your customer services when I raised my issue (presenting you with email proof of your mis-selling) I cancelled the order. No one seemed to care. Please let me know how you will address your selling tactics, otherwise I think Trading Standards should be made aware. All companies suffer glitches but if you send me an offer for a lower price and I use this but unwittingly pay a higher price, you should do the honourable thing. This was to be my fifth watch from you, alas, I feel inclined to cease being a brand advocate.”

Helpful Report

Posted 6 years ago

“I cant get on the website to preview the January sale event”

Helpful Report

Posted 6 years ago

“I turned 50 this year, and my family wanted to buy me a keep sake. i have allways wanted a quality dress watch.I spent 3months looking and trying watches on the budget was around £500 for that sort of money i was looking at a quartz movement until i discovered Christopher ward.I love the realistic pricing policy. so i booked an appointment to visit the showroom with my wife, to try the c5 Malvern mk111 in black. we had an appointment book on their live diary (great idea no standing around waiting) Declan greeted us and made us a coffee which after a two hour drive, was greatfully recieved. if i am honest the watch sold its self, and with the 15% of i was able to upgrade the strap and clasp another feature i had not seen on any mens watch and it still came under my budget. i have worn it to a wedding and a christmas work meal people commented on my watch including people that have spent far more for a lot less watch. i would recommend before spending alot of money on a time piece visit christopher Ward. Paul Robinson”

Helpful Report

Posted 6 years ago

“The watch was a 70th birthday present for the father in law Really good quality watch, which he is very pleased with”

Helpful Report

Posted 7 years ago

“The folks at CW, make you feel special, from the first look at the website to the point you wear your watch for the first time... For me the mark of a good watch is that you always enjoy wearing it, which my Trident Classic certainly does....”

Helpful Report

Posted 7 years ago

“It was a very straightforward, helpful experience.”

Helpful Report

Posted 7 years ago

“I have ordered from CW many times, and they have got the orders wrong most of the times. the company is not used to multiple orders. they have either canceled more order or did not send it with out any communications. this very poor for a company, specially a micro brand that is trying to expand. the customer service is very poor and they are not very helpful at all.”

Helpful Report

Posted 7 years ago

“Fantastic company, fantastic watches, fantastic customer service, fantastic value.”

Helpful Report

Posted 7 years ago

christopherward.co.uk is rated 4.5 based on 829 reviews