Name: christopherward.co.uk
Rating: 4.51

“Interesting and attractive range of watches starting from a reasonable price point for the design and quality on offer. I have recently bought a C7 Rapide Chronograph with a white face, a watch I have been tempted to buy for some time, and I am delighted with the look and feel of the watch. I also own a C3 Malvern Chronograph which, with a gold case and brown leather strap, looks very distinctive. Both these watches, in their design and execution, more than hold their own in comparison with watches from more expensive and prestigious brands. Any contact with the company has been met with courtesy and efficiency.”

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Posted 7 years ago

“I have owned my Trident pro for a number of years, during that time the watch has been faultless. I have recently contacted to request a resize of the bracelet of the watch, the service has been outstanding, a better service than I have when I need something with my Tag. I would recommend Christopher Ward timepieces to anyone (and already have). The service is so good that I will now look to purchase a second watch as this company deserves repeat custom.”

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Posted 7 years ago

“I received my CW C8 Flyer Automatic on Friday and I'm delighted with it. The quality and design are second to none, a really lovely timepiece. Also CW are a great company to do business with. Good communication and courtesy when I called to confirm the delivery date. One slight issue, the watch came with the wrong manual, I have been told the correct one is on it's way.”

christopherward.co.uk 5 star review on 14th August 2017

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Posted 7 years ago

“this is a very beautiful watch”

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Posted 7 years ago

“I bought an early CW C5 Mk II. It was a bit past time for service. CW serviced the watch well and effectively for a very good price. However, service was more than a bit of a black hole; apparently watches from the U.S. go into a customs-pending bin at the U.K. post, and CW doesn't go retrieve them quickly. I think it was over two weeks from when it made it to "London" and when CW finally processed the paperwork and retrieved it, during which time the only status I received was when I telephoned. Service completion was similar devoid of communications. All told it was about 2-1/3 months from mailing the watch off to receiving it back, with the only CW-generated status being a request for money! This was complicated by the fact that they apparently created a duplicate account for me, so while I still had the original CW account with original order and watch serial number, they instead connected it to a new account that, and I am absolutely not making this up - this is what they told me, I could not see because it collided with the existing account and that they could not combine with the existing account. So my "dashboard" had no record of any part of the service during the 10 or so weeks the watch was in-transit and in-process. On the bright side, the service was, as I said, affordable and well-done.”

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Posted 7 years ago

“Even though there were some software glitches on the website customer service help was excellent. I love the watch which is at least as good my other Rolex and Omegas . Very pleased with my purchase.”

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Posted 7 years ago

“Very fast, efficient service. Love the watch particularly as a sale item with a much reduced price.”

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Posted 7 years ago

“My sense is that Christopher Ward as a retailer sits comfortably with names like John Lewis, M&S and Boots etc being trustworthy and comfortable to deal with and at the same time offering quality products at competitive prices with an excellent after service.”

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Posted 7 years ago

“Excellent watches very well made great customer service and quick delivery”

christopherward.co.uk 5 star review on 12th August 2017

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Posted 7 years ago

“Very good customer services, amazing watch design”

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Posted 7 years ago

“Excellent professional service. Beautiful watch. Thrilled”

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Posted 7 years ago

“Great looking watch and price 1st class service.”

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Posted 7 years ago

“I must say this watch is great what a nice addition to my collection the quality it just amazing the packaging and the paperwork is spot on. I don't think it will be my last.”

christopherward.co.uk 5 star review on 11th August 2017

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Posted 7 years ago

“Service/repair seemed reasonably priced; however, getting my watch to and from the UK was not simple.”

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Posted 7 years ago

“I purchased the C65 Trident Classic Mk II on a bracelet. There is nothing comparable in this price range. I have owned many Swiss and Japanese automatic watches. All have been of high quality and were truly exquisite pieces. All of them were either lower or higher priced than my CW but none of them were nicer than my CW. My C65 goes toe to toe with watches that I have owned that cost twice as much. This is my first CW but won't be my last.”

Helpful Report

Posted 7 years ago

“Let's be clear. The products are great. I purchased the COSC C60 Trident Day Date. The watch is a thing of beauty and feels great on the wrist. However - despite fully winding the watch twice in the first month I noticed it was losing more time than I expected. Having worn the watch every day I wasn't happy with the amount of time it seemed to be losing. Some days it was as much as 7 seconds - way outside what I expected. I contacted Christopher Ward and after several email exchanges I was sent a 'prepaid' returns envelope. Trouble is this wasn't prepaid. £12 later I had sent the watch back. I got no email from Customer Services telling me the watch had arrived until I chased them. Then they informed me that according to their tests the watch was fine and they suggested it had not been fully wound - that is nonsense. There test showed the watch was losing only 1 second. They advised they might be able to make some improvements for £30. Now if it was only losing a second I would be very happy and I don't see how they would be able to much improve on that !. I told them to send the watch back as they said I could not return it as it was not 'pristine'. I've had the watch back 10 or so days. I set the watch on Monday 7th August at 14:00 now 76 hours later the watch has lost 14 seconds. OK that may just be on or over the 4 seconds they can claim for this COSC certified watch but it is nowhere near the -1 second a day they tested at. Really unhappy about the level of customer service as this was the reason I went for this watch over other brands. I was tempted to go for the Tudor Black Bay but thought I would given CW a go. Lesson Learned. Watch is great looking - but time keeping not within my expectations. Customer Service is shocking. Paul”

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Posted 7 years ago

“Everything was working with them”

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Posted 7 years ago

“Everything was perfect”

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Posted 7 years ago

“I am really disappointed with the products of your company. Firstly: I bought a C9 5 Day Automatic and it crashed the pedestal with friction, after 3 months of warranty the result I got was that the pedestal seemed to be polished but still there can see the friction with the naked eye. Second: I ordered a string in your company's last sale. The price is around £ 15 (I can not remember the price). When I received the wire I checked the quality was not as expected. The skin of the two small loops is peeling off, looking like cheap goods floating goods. I honestly share with you that I have used the Omega, IWC and Zenith clocks, the quality of the clocks in price with the C9, but the quality is very good and not bugs. I have attached pictures so that you can easily imagine what I said above. Watches for me is a passion, but passion must also be valuable, not get back up the discomfort when using. That is what I want to share, you can contact me by email: thu.tn@toyota.binhduong.vn. Thanks for reading.”

Helpful Report

Posted 7 years ago

“I am really disappointed with the products of your company. Firstly: I bought a C9 5 Day Automatic and it crashed the pedestal with friction, after 3 months of warranty the result I got was that the pedestal seemed to be polished but still there can see the friction with the naked eye. Second: I ordered a string in your company's last sale. The price is around £ 15 (I can not remember the price). When I received the wire I checked the quality was not as expected. The skin of the two small loops is peeling off, looking like cheap goods floating goods. I honestly share with you that I have used the Omega, IWC and Zenith clocks, the quality of the clocks in price with the C9, but the quality is very good and not bugs. I have attached pictures so that you can easily imagine what I said above. Watches for me is a passion, but passion must also be valuable, not get back up the discomfort when using. That is what I want to share, you can contact me by email: thu.tn@toyota.binhduong.vn. Thanks for reading.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

christopherward.co.uk Reviews