christopherward.co.uk Reviews

Name: christopherward.co.uk
Rating: 4.51

4.5 Rating 829 Reviews

88 %

of reviewers recommend christopherward.co.uk

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4.5

Based on 829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

01628 763 040

Email:

customerservices@christopherward.co.uk

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christopherward.co.uk 5 star review on 15th July 2022

Mr Jorge Biaut Otarola

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My watch needed a new battery. I emailed Christopher Ward you gave me a quote and sent an addressed bag for me to return my watch for the battery replacement. I was happy with the service, with the slight thought that they could have been a little faster - I had to chase them to confirm that they had received my watch, and confirm the price for the work to be carried out, but that was only a minor thing. Got it back now all working and they tested it for 24 hours to ensure accurate timekeeping.”

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Posted 7 years ago

“seeing my c8 flyer watch for the first time”

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Posted 7 years ago

“Where to start? The ability to email and get a response from sales or service?! The craftsmanship that is first rate?! The attention to detail when you ask for specifics, such as: can I get engraving or certain numbers, if available, from limited edition watches?! I could've bought a Rolex but I have since bought two CWs--the Trident 600m GMT and now, the C60-316L...magnificent!! As a former Green Beret, these watches stand up to everything and are beautiful! Thanks CW for your outstanding service and craftsmanship.”

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Posted 7 years ago

“Christopher Ward made me happy through: Prompt delivery of my watch strap; The pleasing quality of my watch strap; Offering a strap in a smaller wrist size which has quick release pins.”

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Posted 7 years ago

“great service. really good quality permium leather watch strap with excellent Bader deployment. been wearing for around 2 months now and very happy. the quick release spring bars are a nice touch meaning changing to NATO can be done within 60secs. the New C7 chrono is next target.”

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Posted 7 years ago

“Very nice watch! The materials and finish are of very high quality and I was very pleased with shipping times, 60 day returns and a 5 year warranty. I look forward to my next purchase!”

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Posted 7 years ago

“My 38mm blue automatic Trident Pro exceeded expectations. Amazing quality through-and-through. Felt better than the Omega Seamasters and Tag Heuer Aquaracers that I've handled. Bezel and screw-down crown work perfectly with no play. Amazing levels of detail on the case and dial. Honestly, anyone critical of Christopher Ward as a brand has likely never handled one of their watches. Luxury quality for a steal. I am ecstatic to own this watch.”

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Posted 7 years ago

“The service I received was not diminished even though I was purchasing a watch through the "Clearance" section of the website for a very deep discount. The shipping was fast, free, and the item was very well packed so that all the boxes, as well as the watch itself, arrived in pristine condition. I was able to track the package in transit and knew exactly when to expect it. The value of the item would have been great at the full ask, but at the clearance price, it is unbeatable.”

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Posted 7 years ago

“Excellent a joy to deal with.”

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Posted 7 years ago

“Excellent, friendly customer service, which clearly helps, but the main thing is the product. I bought a trident c65 on a steel bracelet. The watch is superb - keeps great time and looks beautiful. The quality is simply ridiculous for the money. I rate it as good as an IWC or Rolex. Buy one. You can't go wrong.”

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Posted 7 years ago

“Excellent customer service. Professional and nice. They stand behind their product.”

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Posted 7 years ago

“excellent service, prompt on time delivery. Watch is everything I expected”

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Posted 7 years ago

“i`m very pleased with the watch,my husband has not seen it yet,but ,when he does he will be over the moon to wear his new watch.i have got this for his 83rd birthday.the help i got from Christopherward staff was all i could hope for.Thankyou all.”

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Posted 7 years ago

“The watches are very good value for money, well made and do offer something a little bit different. I have just received the C65 Trident Vintage I ordered and love its classic look and the 38mm diameter size which is just right.”

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Posted 7 years ago

“Very good service, friendly helpful staff.”

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Posted 7 years ago

“I have been very disappointed with the dreadful service I have received from CW and its courier. I returned the watch to CW on 23 Aug (received on 24 Aug) via the pre-paid Royal Mail Special Delivery Guaranteed Service envelope provided. By 4 Sep I had heard nothing; so I rang CW, only to find that the watch was still sitting on a Customer Service desk! I had been told nothing about the receipt of the (valuable) watch or of any progress with its repair. Unfortunately, the return service was even worse: On 8 Sep I paid the invoice for the repair and shipping, and on 11 Sep CW told me that the watch had been despatched for return “via DPD Expresspak NextDay”. On 11 Sep DPD told me that the delivery would be made on 12th. On 12 Sep DPD told me that the delivery was delayed and would now be on 14th. On 13 Sep DPD told me that the delivery would be on 13th (which it was). When delivered, both myself and my wife were at home, but no-one rang the doorbell; the (valuable) watch was just left in the unlocked porch. No signature! This is not the kind of service I have come to expect from CW! Not only does DPD’s “NextDay” service not arrive on time; they don’t even know which day it’s going to arrive! If I can use the Royal Mail Special Delivery Guaranteed Service for a reliable next day delivery when sending the watch to you, why can’t my watch be returned in the same way? This service fell well short of my expectations and, presumably, Christopher Ward’s own.”

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Posted 7 years ago

“I have looked at Christopher Ward watches for a few years now and finally took the plunge and bought 2 very different versions from the Trident range and I have to say I am very impressed with them,they are a good weight and have great detail a joy to wear.They certainly will not be my last Christopher Ward time pieces.”

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Posted 7 years ago

“Team were very helpful and kept me in touch. Thank you.”

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Posted 7 years ago

“I ordered a new leather watch strap for my watch because the watch was beginning to annoy me as it was so heavy with the standard metal strap. The new strap has made a world of difference and I now forget I have it on at times. I think the strap was too expensive but I cannot fault the quality so I can live with the price. The stitching is absolutely spot on - every stitch is accurate and the metal pins that form an integral part of the strap are a great idea.”

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Posted 7 years ago

“Great service. Thank you. Richard Bourton”

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Posted 7 years ago

christopherward.co.uk is rated 4.5 based on 829 reviews