Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,906 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,906 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 14th November 2024

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I posted earlier today a negative review which I can now adjust to 5 ★. I just spoke to Dan about our predicament and it's all been resolved! Very lovely to speak to! I feel bad for my comment now so if you want to remove it please do! Very grateful for such a speedy reply to my feedback! Will shop again for sure! Thank you Dan! Sam”

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Posted 11 months ago

“Update: Have revised this to be 5 stars. Dan called me up and we had a chat. He was so on to it and so lovely! They even expressed me a replacement! the clock shop truly is amazing! I'm so grateful for this considering how busy this time of year is. Well done to Dan! You're doing great work! Thank you so so so much! I sent an email the moment I got my order that the item was damaged - as in not from the post, sent to me damaged and I'm yet to have a reply. Im so upset as I wanted to start this tradition with the pickle in the tree this year for our daughter first Xmas. I still haven't received an email back.”

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Posted 11 months ago

“Website has great range of products, is easy to navigate and checkout.”

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Posted 11 months ago

“The staff provided an exceptional experience, where nothing was too difficult for them to manage. Unfortunately, into the equation came Australia Post with it's less than desirable lack of care where parcel delivery is concerned. We've all seen TV images of disgraceful throwing of parcels across lawns and parcels left in unsafe places by drivers. My valuable clock was left somewhere adjacent to my building and the required signature was that of the driver. It is intolerable that such a company is allowed to continue to operate.”

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Posted 11 months ago

“The product we order was very well described,promptly sent and well packaged. Thanks, we'll be back!”

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Posted 11 months ago

“Very happy with my online purchase”

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Posted 11 months ago

“Excellent service, support and prompt delivery.”

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Posted 11 months ago

“Thank you. Clock arrived on time. Very pleased with service. Bit disappointed the 5per cent discount popped up a few hours after the purchase. Regards Naria”

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Posted 11 months ago

“Great website of items with good descriptions and size I also spoke to 2 of your staff members - helpful, polite and made my purchase and organising delivery so much easier. The website i used to complete my purchase was easy and user friendly. Product packed well and delivery great. Thank you A heirloom piece and also functional”

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Posted 11 months ago

“A number of the items I ordered were apparently out of stock, if that was the case I shouldn't have been able to order them in the first place. Items that weren't available were substituted with similar items but I wasn't asked if that's what I wanted or not. Some of the items I ordered were pre-order so I waited for those to come in before the order was sent so there were almost 2 months where I could have been asked what I wanted to do. That's really poor service.”

Helpful Report

Posted 11 months ago

Dear Toni, Thank you for your honest feedback. I am very sorry that you waited so long and were not advised that some of the selected options were not available. While some of these items have optional styles available, all options are not always available which is clearly stated in the product description: Please use the selector to choose your desired style. If available, we will ship the selected style. We cannot guarantee availability on all types at any time. If your selection is not available, or no option is selected, we will ship what is available on hand. In this case, mixed Christmas decorations are a real challenge for us as we don't have the resources as a small family business to unpack every mixed box and check the styles we have received. We are looking at ways to improve this as we understand this can be disappointing for our customers. We really appreciate your comments and we will keep trying to improve our systems and communication. Kind Regards, Clock Shop Team

Posted 11 months ago

“Loved the product and postage arrived in a few days”

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Posted 11 months ago

“This item is fantastic. Exactly as described & the size was a perfect fit”

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Posted 11 months ago

“Super fast. Very well packaged. Beautiful quality product”

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Posted 11 months ago

“So great to have an Australian company supplying the parts needed to fix my clock. Got the correct parts with ease and able to fix my clock following the video steps. Thank you”

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Posted 11 months ago

“good, no problems.”

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Posted 11 months ago

“Promp "Timely" delivery excellent”

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Posted 11 months ago

“Great service, highly recommend.”

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Posted 11 months ago

“Great selection of products to choose from. Lack of email communication between order and dispatch resulted in a queerying phone call. The customer service when phoned was exceptional. Order received was well packaged however not exactly what was ordered.”

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Posted 11 months ago

Dear Danielle, Thank you for your feedback. We are very sorry that you did not receive what was ordered. Have you reached out to our support team? Email communications are automated with all dispatch and tracking information however we sometimes find that certain ISP's block our communications. We have investigated however there is nothing else we can do to ensure deliverability of these emails. We apologise again for this unsatisfactory experience. Kind Regards, Clock Shop Team

Posted 11 months ago

“Staff were excellent Very helpful once we made our selection The priducts however sell themselves”

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Posted 11 months ago

“Ordered on 2/9/23 email invoice said would be released 10/10/23 I rang them around 23/10 (Hayley) to enquire where order is advised would be released around 11/11/23 again I rang (Rachel) to be advised still waiting for stock - on dock Item arrived 26/11/23 There was no ‘customer service’ in that no emails sent to advise what was happening with my order unless I called to find out Disappointing service after you were recommended to me by a friend However I love my nutcracker advent calendar”

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Posted 11 months ago

Hi Veronica, Thank you for taking the time to provide your feedback. I really appreciate your honesty. Firstly I want to apologise for the disappointing experience. This is certainly not the quality of service we strive to provide. The item you ordered was a preorder, meaning it had been ordered and was being shipped from Germany. Unfortunately there was an error in our system and this date was incorrect. After your phone call and giving you the correct date we were then informed that our shipment had been held up in Singapore etc etc. While these delays are completely out of our control, you are absolutely entitled to expect updates as and when we are informed of any changes. I am very sorry you did not receive any updates. This is a very poor reflection of our customer service and my explanation above is only to inform you of what happened, not an excuse. I am very pleased that you are enjoying your advent calendar and that it arrived JUST in time. Please accept our sincerest apology for the delay. Warm Regards, Clock Shop Team

Posted 11 months ago

Clock Shop is rated 4.9 based on 3,906 reviews