Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,915 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

Write Your review

Tell us how Clock Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clock Shop 5 star review on 21st December 2024

463

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was ordered from UK as a birthday gift for my son. The staff always replied directly to my e mails. I had to telephone to make payment and the lady I spoke to HayleyI think, was lovely and friendly. I’m not tech minded so was so pleased to speak to a real person.”

Helpful Report

Posted 1 year ago

“Very prompt and helpful service .Staff were extremely informative”

Helpful Report

Posted 1 year ago

“I found Angus very helpful with the ordering and the items were really well packed.”

Helpful Report

Posted 1 year ago

“Very happy - staff are friendly and helpful”

Helpful Report

Posted 1 year ago

“Snow globe arrived with stand detached. Could fix it with superglue. V quick delivery.”

Helpful Report

Posted 1 year ago

“The online process was so easy to follow. Delivery was fast. Thank you”

Helpful Report

Posted 1 year ago

“Easy shopping experience, great service!”

Helpful Report

Posted 1 year ago

“I recently ordered some parts for a clock and the Clock Shop were very helpful when I couldn’t quite work out the best part to buy. Their communication was prompt and professional.”

Helpful Report

Posted 1 year ago

“I posted earlier today a negative review which I can now adjust to 5 ★. I just spoke to Dan about our predicament and it's all been resolved! Very lovely to speak to! I feel bad for my comment now so if you want to remove it please do! Very grateful for such a speedy reply to my feedback! Will shop again for sure! Thank you Dan! Sam”

Helpful Report

Posted 1 year ago

“Update: Have revised this to be 5 stars. Dan called me up and we had a chat. He was so on to it and so lovely! They even expressed me a replacement! the clock shop truly is amazing! I'm so grateful for this considering how busy this time of year is. Well done to Dan! You're doing great work! Thank you so so so much! I sent an email the moment I got my order that the item was damaged - as in not from the post, sent to me damaged and I'm yet to have a reply. Im so upset as I wanted to start this tradition with the pickle in the tree this year for our daughter first Xmas. I still haven't received an email back.”

Helpful Report

Posted 1 year ago

“Website has great range of products, is easy to navigate and checkout.”

Helpful Report

Posted 1 year ago

“The staff provided an exceptional experience, where nothing was too difficult for them to manage. Unfortunately, into the equation came Australia Post with it's less than desirable lack of care where parcel delivery is concerned. We've all seen TV images of disgraceful throwing of parcels across lawns and parcels left in unsafe places by drivers. My valuable clock was left somewhere adjacent to my building and the required signature was that of the driver. It is intolerable that such a company is allowed to continue to operate.”

Helpful Report

Posted 1 year ago

“The product we order was very well described,promptly sent and well packaged. Thanks, we'll be back!”

Helpful Report

Posted 1 year ago

“Very happy with my online purchase”

Helpful Report

Posted 1 year ago

“Excellent service, support and prompt delivery.”

Helpful Report

Posted 1 year ago

“Thank you. Clock arrived on time. Very pleased with service. Bit disappointed the 5per cent discount popped up a few hours after the purchase. Regards Naria”

Helpful Report

Posted 1 year ago

“Great website of items with good descriptions and size I also spoke to 2 of your staff members - helpful, polite and made my purchase and organising delivery so much easier. The website i used to complete my purchase was easy and user friendly. Product packed well and delivery great. Thank you A heirloom piece and also functional”

Helpful Report

Posted 1 year ago

“A number of the items I ordered were apparently out of stock, if that was the case I shouldn't have been able to order them in the first place. Items that weren't available were substituted with similar items but I wasn't asked if that's what I wanted or not. Some of the items I ordered were pre-order so I waited for those to come in before the order was sent so there were almost 2 months where I could have been asked what I wanted to do. That's really poor service.”

Helpful Report

Posted 1 year ago

Dear Toni, Thank you for your honest feedback. I am very sorry that you waited so long and were not advised that some of the selected options were not available. While some of these items have optional styles available, all options are not always available which is clearly stated in the product description: Please use the selector to choose your desired style. If available, we will ship the selected style. We cannot guarantee availability on all types at any time. If your selection is not available, or no option is selected, we will ship what is available on hand. In this case, mixed Christmas decorations are a real challenge for us as we don't have the resources as a small family business to unpack every mixed box and check the styles we have received. We are looking at ways to improve this as we understand this can be disappointing for our customers. We really appreciate your comments and we will keep trying to improve our systems and communication. Kind Regards, Clock Shop Team

Posted 1 year ago

“Loved the product and postage arrived in a few days”

Helpful Report

Posted 1 year ago

“This item is fantastic. Exactly as described & the size was a perfect fit”

Helpful Report

Posted 1 year ago

Clock Shop is rated 4.9 based on 3,915 reviews