ClockTower Cars UK Reviews

Name: ClockTower Cars UK
Rating: 3.99

4.0 Rating 402 Reviews

75 %

of reviewers recommend ClockTower Cars UK

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4.0

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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ClockTower Cars UK 1 star review on 1st January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company was truly simple to book and the proprietor/booker was not difficult to work with and point by point with where to meet the driver and when we should leave to get to the airport as expected for our flight. The driver was cautious and caused us to feel truly good.”

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Posted 3 years ago

“Clock Tower Cars Service is an entirely dependable service, it is a genuine joy to be driven by a well-disposed driver. Continuously kindhearted, grinning, and loaded with jokes and delight. A ride with him is a genuine delight.”

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Posted 3 years ago

“Just arrived extremely late again because of this company. The controllers will always tell you that the car will take 10 minutes, even when they don't have one available. They will take the booking and simply not care how long the car takes to pick up, or about whether the customer is on time. On this occasion, they only gave the job to the driver 15 minutes after I had called - and he was 15 minutes away. Had they been honest, I might or might not have used them. Either way, I would certainly have used them in the future. But now, the lie, the insult to the intelligence when they blamed it on traffic (i.e. lied again) and the damage done by my being late means that I will always choose another company. I'm sure that apps like Uber will put these people out of business. They deserve it for their short-termist abuse of their customers' trust, but it didn't have to be this way.”

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Posted 4 years ago

“Do not use this company! I arrived at Gatwick late on a Sunday eve and there were no instructions on where to meet the car. After 1/2 he I found he was waiting at the “drop off” point but had a flat tyre and no replacement car was organised. Was hung up on several times. Left stranded at Gatwick at midnight. No ownership. No customer service. Avoid at all costs!!!!!”

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Posted 4 years ago

“Yet again blocking the high street by parking on double yellow lines outside the clock tower and cutting lanes down from 3 to 2. Driver nowhere in sight despite constant horns for them to move. Total disregard for other drivers (and the Highway Code!!!). What other Driving rules do they break??!!??”

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Posted 4 years ago

“Have to say they were always prompt but that could be that we used the phone in the hotel that is directly linked to their office. Cheap price reflected that the cabs were mainly dirty and unkempt and decidedly old, some with dents in their side. Not pleasant experiences but served our purpose to get from A) to B) for this visit which was a passing away of a relative so in no mood to look around for other cabs. Would suggest picking another company.”

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Posted 4 years ago

“Never use this company left 7 of us stranded and kept lying and hanging up on us appalling service”

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Posted 5 years ago

“Left 7 of us stranded on New Year’s Eve kept phoning and they kept hanging up never use this appalling company worse than useless”

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Posted 5 years ago

“Absolutely useless and no customer service, drivers lie and controllers rude will never use again. ABSOLUTELY DISGUSTED.”

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Posted 5 years ago

“You guys are a joke. Always 15 mins late. Cancelling as you don’t have drivers. Unreliable and rude. I don’t normally rant, but people should know not to use you. Shockingly bad service!”

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Posted 5 years ago

“Very dissatisfied with the attitude of the driver and the company. I phoned up to ask if I could take my dog with me in the taxi. They said yes, it would not be a problem. I then ordered the taxi on the app as I said I would. The arrival time was quoted as 4 minutes, then it changed to 9 minutes, then the taxi arrived nearly 15 minutes after ordering. The taxi driver then refused to take us and drove off. I called to complain. This time the person who answered the phone was unpleasant and totally dismissive. When I said I was unhappy he said for me to call the dog company and not them, so I said that I would not be using them again. He then said he did not want customers like us. As a result I missed my daughter singing in the school choir today, something that I cannot get back. I recommend you find an alternative provider as these people are rude and unpleasant if you ever have cause to complain.”

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Posted 5 years ago

“best company in surrey”

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Posted 5 years ago

“best company in godalming area”

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Posted 5 years ago

“OMG if there was minus 5, I’d be there. First the driver - great. But that was the only good part of the experience. I booked via their app on a fixed price with the Pu time an estimated 5 minutes. I rang after 15 and was told it would be 10 minutes. 20 minutes later my car arrived. On being dropped off the ‘meter’ (an iPhone) said that the fare was higher. 50% higher. I called the office and complained clearly and directly (no profanity) to be told that this was abuse. So I paid the fare, gave the driver a decent tip (it’s not his fault) and will now send the screen grab of the quoted price to trading standards. Avoid like the plague for the simple reason that people like this do not deserve to be in business.”

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Posted 5 years ago

“Never call them again.”

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Posted 5 years ago

“Read the other reviews but still decided to give a local company the benefit of the doubt. Left a buffer for them to be a few minutes late but arrived 10 minutes late which meant I got my train with seconds to spare. At the time they were meant to be at my house the car still wasn't trackable from the app which meant they hadn't left. Do not use this service if you have an appointment to keep”

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Posted 5 years ago

“Never again. I know the route,, the quickest, lived here for 10 years. Epson to morden,past Nonsuch park, no via timbuck two, what a farce. Typical”

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Posted 5 years ago

“UPDATE Following my last update I was contacted by one of their managers who was actually rather competent and apologetic but only offering a discount on my NEXT booking. While this offer is appreciated it would be somewhat like rebooking an airline where my previous flight with them had crashed on take off and I had miraculously survived.. As other reviews have mentioned their reputation in the local area with both customers and independent drivers is now notorious. They regularly use drivers miles away (typically Epsom which is their head office) so this explains why in rush hour periods they are struggling. Not sure why they thought this business model would work but I would suggest to the owner that this is badly thought out and needs a rethink. You have lost your Waverley School Run Licence - what next? Running businesses like this is tough I appreciate but you have to realise being ON TIME, EVERY TIME is fundamental to repeat custom. Oh, as well as employing office staff who aren't repeatably rude to customers or drivers who treat airport runs like a Formula One racing event if the other reports here are genuine.”

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Posted 5 years ago

“Absolutely useless service. Couldn’t organise the proverbial in a brewery. You try and support local businesses but end up using Uber because of the sheer incompetence of them. Avoid unless really there isn’t an alternative.”

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Posted 5 years ago

“150 negative reviews on Facebook.Really looks terrible!”

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Posted 5 years ago

ClockTower Cars UK is rated 4.0 based on 402 reviews