“Would give 0 if I could.
Don’t use this company they are ridiculous and try get as much money possible from people. They cancel direct debits without you noticing they then send letters saying you owe so much money with added fees you ring up to enquire as you have DD to be told they cancelled it admitted mistake so has to wait for paper work to make Payment plans 8 months later am still waiting for this paper work can never get through on the phone and today instead of sending paperwork they send court letters ! All done to the fault of them cancelling a direct debit but am sure if a customer did this it would be a breach of contract STAY AWAY FROM THEM”
“0 really. But no 0 in star review. Got confirmation singed all the Paper work and transferred the deposit then they decided they wanted to double the deposit and half the term already agreed then told me I had to wait 5 working days to receive my deposit back. SHAMBLES !!!”
“If I could give a 0 I WOULD. This month I defaulted on my insurance payment I rang them explained why this has happened apologises for any inconvenience & told them I would be paying a week later. Although I did say I could make payment of £100 there & then & pay the remaining £80 a week later ! No you can’t do that gotta be in full they said, ok no problem I said I will pay in full next week ! That was that. TWO DAYS later I get a letter to say there’s been a fee added on & I now owe £230 !!!! Dickheads I couldn’t afford the insurance HOW is adding a fee gonna help me in anyway !!!!! I had every intention of paying my insurance NOW I have every intention of not paying it !!! Send the debt to the bailiffs I’ll happily pay £10 a month back 🤪”
“I have close brothers as a direct debit aggrement for my car insutance via a broker , this is the fifth year running, i and the broker has requested the 18th of every month for my money to be taken ,they always take it about a week early , i have a standing order to put funds in my account every month on the 16th , so there early attempt can default, 5 years running this has happened , so you will inccur a charge on there behalf , they never follow up the brokers instructions , iam sure they get away with this a lot , a lot of people just roll over, NEXT TIME IF THIS HAPPENS ,I WILL NAME AND SHAME IN A BIG WAY ,YOU CHANCERS”
“Honestly the biggest shambles of a company ever experienced !|
Made a formal complaint regarding the car we had taken finance out on as it had broken down / engine was in smoking and multiple other things over four times in the first six weeks of owning the car.
Michele Taylor from Close brothers "head of complaints" apparently !!!! Was honestly the most unhelpful person I have ever met, SEVEN MONTHS later I am still chasing her. She avoids phone calls, no response to emails, when you do get hold of her she makes ridiculous excuses non of which solve the fact that I am paying for a car I cannot use !! STILL we have no solution.
I wouldn't touch this finance company with a barge pole !!!!!!! Still waiting for a call back eight months later. DIO NOT USE THIS COMPANY !!!”
“DO NOT EVEN THINK To go finance with…
DO NOT EVEN THINK To go finance with them .
My case still on since 20th September 2022
The bike I bought brand new under the finance .finally they found out it’s a problem of point of sale after two months .even as they know and told me that they liable
For give me fully refund ,but now still telling me the stories and and keep taking direct debit since then . Really bad company .i will go to ombudsmen as well ,also they conform ,they should not do what they doing to me right now .
PLEASE PLEASE DO NOT TRUST THIS COMPANY .
i will review every where I can”
“Will put a default on your file at the drop of a hat - avoid.
I was in the process of changing my household insurance as the premium had been raised by an eye-watering amount - through no fault of my own. Anyway, I need to reinsure elsewhere so set up a new plan with a new insurer, at this point I had two accounts with Close Brothers. I need to cancel the old contract and set up a new one, which I did. The new direct debit was set up and the old one cancelled. I emailed Close Brothers to inform them of what was happening but they didn't reply. They were fully reimbursed for the old account and it was settled in full by the old insurance company. However, they still decided to place a default notice on my credit file as technically I had dropped one payment, as the old insurance compay's refund took time to come back to them. So even though I was clearly simply changing insurance companies, they seemed more interested in doing me down than helping me resolve the matter. All while my mortgage payments had doubled. Thanks guys! Called them to explain and I was told they would log the complaint and I'd get an email - I didnt. They don't give a damn. Hopefully this review will posted as fast as they put the default notice on my credit file. Will post this review everywhere I can. Unecessarily aggressive behaviour with absolute disregard for current climate. Planning to re-arrange my finances to cut our the need for all credit companies like this, I suggest we all try and do the same.”
“Absolutely disgusted with the service and the care. I had car finance with you guys, I had recently bought a new car (June) and the rest of the finance had been settled by the garage. Few weeks after this I got a call from Jim saying that I owed close motor money (£410.40) And I needed to pay for this. Naturally I was very confused and concerned. I spoke to my garage where I bought the new car from and just wanted clarity if they had paid it. They were correct. I was very concerned and was very anxious about this situation as this isn't a small amount of money. They told me I had to pay for it then and there or do a payment plan. Which just made worry so much. I explained to Jim I wasn't prepared to pay this and make a complaint so we it was raised. Today I get a call from Lynette from the complaints team explaining they got this wrong and I was misguided and I explained that really has really affected my mental health for the last few weeks. She explained that an automatic email came out and it shouldn't have - I explained and I said I still got a call this is unacceptable. She wasn't understanding to me whatsoever. She said I would get a £30 compensation - this is disgusting and insulting. I explained that this isn't the first time close brothers have had the issue before with me and they have got confused with direct debits and money and dates. She then explained that complaint was closed and we can't deal with that as the case is closed - that disgusted me more. Lynnette then asked to close the case I said no way - I explained this is not good enough id like to talk to someone higher. She said ok. I am so so disappointed in the company and the lack of customer service and care towards their customers. I have never experienced such poor quality - wouldn't recommend anyone to this company.”
“Finance side of things fine; it’s when things go wrong the complaint handling side of the business is an absolute joke. Long story short, I purchased a car on HP finance through a dealership; 4-5 weeks of using the car it breaks down, nearby garage confirms 7 or so different faults from gearbox to transmission to electrical issues and all sorts - contact dealer & close brothers - now a month later Im without a car, and no refund, and still on a finance agreement. All I’ve asked them for is updates with the progress of what’s happening, I’ve sent 8 emails and rang numerous times to just through to there answer phone; one guy Jim called me initially and was very nice, yet since that initial phone call nothing has happened; or atleast I’m not aware if anything’s happened. I ask only for updates so I can explain to my employer why I’m struggling to get to work which I’m being penalised for (I can’t get a new car as I still have a £7000 finance outstanding on this car!) Jim finally answers the phone Monday just gone, “Thursday we’ll have an update, I will call you Thursday” well as expected again end of play Thursday nope, no phone call, I’ve rang them 3 times, 2 emails - nothing. No confidence in this awful business I can’t wait for the refund and then I can leisurely explore my options further in regards to seeking comp as consumer rights explain a refund should be processed within a reasonable time frame, is a month a reasonable time frame? With only 1 phone call from yourselves telling me what I already know. No, honestly finance side of things fine; but this complaint process is a joke. If I just atleast had updates I wouldn’t be so pressed but without that I’m a clueless sitting duck whereas mechanics and third party businesses involved know more than I do. Reading this back I know an initial reader would assume this relies with the dealer who sold the car; I have complaints to make about them but the HP finance agreement is with close brothers and it’s there responsibility to sort this; atleast I don’t think they’re aware it’s there responsibility.”
“This company is total disgraceful the staff can’t speak word English and they gear them self up to rip costumers, there’s many companies out there with very good reputation and will help.
Keep well away from this company.”
“I would give zero if possible. The lady I spoke to today forgot to put me on hold when seeking advice on my query that she tried fobbing me off with and did not like it when questioned! Heard her laughing and talking about me! When I said I could hear her she offered no apology but a cocky reply! Utterly disgusting! I was not rude or confrontational but merely asked further details when offered it might do! clearly might dos work!”
“I had payed the finance for my car last year in full .in my credit score it show is not payed is affecting my credit score badly .when I call customers service many times they keep in vague....”
“Disgusting scammers , I had a conversation with them when I first got the deal and me being young and it being my first car I asked how many miles I should get as I had no one to guide me on this matter they said 5000 I soon ran out and it cost £500 for 1000 therefore I quickly cancelled and asked for a final bill which I was going to pay off all in one go however no one contacted me back until the other day a debt company contacted me about therefore this will effect my credit absolutely disgusting just glad I’ve fount a decent company within go skippy”
“Absolutely disgraceful service from Close Brothers Motor Finance. I was sold a car by a dealer which had a fake service history so I raised a complaint with Close Brothers who informed me that they would look into my complaint. I also provided evidence to support my complaint and I was told that these investigations are normally resolved within 40 days. Well it has now been over 100 days since I first raised the complaint on 02/12/2021 and the case still hasn’t been resolved. Furthermore, I have left multiple messages with the Co-workers of the person who was assigned to my case as I haven’t been able to get through to her and she has not responded to any of my call back requests. The claim handler’s name is a lady by the name of Sinead Miller if anyone has the unfortunate experience of having to deal with this person. I have now filed a claim with the financial ombudsman and also reported the individual claim handler so they will now be taking control of the situation. I urge people to be cautious if taking out car finance with this company as I was sold a car with a fraudulent service history which of course is illegal and yet Close Brothers have refused to help resolve this situation and it’s just caused a lot of unnecessary aggravation.”
“Complete RIP-OFF
Dont even consider them if you don't want to get in depts!!!
I cancelled MyPolicy insurance that works hand-in-hand with CLOSE BROTHERS. As all people I do work so not sitting at phone. After cancelling I let them that know,had nice conversation with operator whom I asked few times if I'm all sorted and free to which I was told I'm free from any financial links with the company.I didn't get any email or post from them afterwards. Now after about 2 months I recieve letter from the dept collecting company asking me to pay OVERDUE amount of £478. CANCELLATION FEE ALMOST £500?! WHERE WAS IT POINTED OUT? As financially carefull person I did have assurance from representative that I have no financial links and was discharged būt now I'm being CHASED BY DEPT COLLECTORS. Anyway I will require to go through conversation with operator, if needed through courts as there was assurance, moral compansation for ruining my time, mental harrasment, blackmailing to financial institutions.
No wonder it gets over 200 complaints daily.
ASSURACE,LIABILITY,TRUST??? That's a joke really!”
“Charging double market rate for car insurance, when we tried to cancel they piled on all the charges and made it impossible for us to get out of a contract even though we didn’t receive a letter. WILL CANCEL AS SOON AS I CAN WHEN THIS CONTRACT IS UP AND NEVER USE THIS COMPANY AGAIN !”
“This company is a rip off. My husband bought a car insurance from them, 3 months later he sold the car, cancelled the insurance (paid £92 cancellation fee to the insurance company) then he received a letter from Close Brothers Premium Finance to confirm that he still need to pay for the remaining 9 moths of insurance. This is complete scam and the worst company we have ever dealt with! Avoid them at any costs if you can!!!”
