“I've been waiting over 3 months for Close Bros to approve a repair on my vehicle. Their call system is atrocious, I've typically been waiting to speak to a call handler for between 1 to 3.5hrs. When they do answer and aren't able to transfer my call, I request a callback for a claims handler or manager but they don't have the decency to return my call.
If you can get finance with another company, please do. You'll save yourself time, stress and hassle.
Horrendous customer service. Avoid like the plague”
“CLOSE BROTHERS.... PLEASE AVOID, AVOID, AVOID
I recently (less than a month ago) renewed my car insurance with an insurance provider who uses Close Brothers for those customers who prefer to pay their insurance monthly. Less than a month later, as I didnt use that car very much , I decided to sell it, thinking it would be easy to cancel my premium after such a short period and I would'nt have to pay the whole of the remining balance. ABSOLUTELY NOT. Including their cancellation fee, they rinsed me for 85% of the total year premium.
Lesson learned!!! As soon as I clear my Close Brother car insurance payments for my other car, I will ensure to take out future car insurance policies ONLY with insurance companies who DON'T use Close brothers for insurance finance.
CLOSE BROTHERS are RIP OFF merchants who probrably don't even wear masks...
For me, they score ZERO stars.”
“Absolutely awful company. Wish I had read all the other reviews before taking car finance out through this company. Sent debt collectors around to my house without any notice. I then was informed I had to pay the full balance within 7 days. I don’t know how this company has been able to get away with it and it looks like they’ve have done it to many other people judging by the reviews. Stay well clear and I hope someone catches up with these people. I will also be writing to watchdog about these.”
“This company does not accept responsibility for their dealerships selling substandard vehicles, they forget the car belongs to them until I've paid last payment, so come and get your car back as I don't want it,dealer who sold the car is Llandudno junction car centre,”
“Please Avoid terrible company!
Complaints team never answer the phone,
My car was sold faulty and it took them 11months to reach a decision and didn’t ring me to notify but emailed instead”
“I would give a minus if it was possible. Can never get a straight answer and was provided with incorrect information. Will take my business elsewhere. Absolute shocking company.”
“Utter scum company. Took out an insurance policy with a big insurer, monthly payments. I had no idea that the monthly payments was washed through Close Brothers as a "loan" cancelled the policy 2 months later and was charged 70% of the entire policy as a "cancellation fee" so basically £700 for 2 months of policy. I have scoured my original paperwork and nowhere is it stated these fees apply. Parasite class company that deserves to rot in hell”
“This is insurance scam. They work with different names. Carole Nash took out loan from them authomatically without informing customer when insurance is taken out. Then the send email asking for signature afterward. They are currently being investigated by financial bodies.”
“Had a letter from police saying my car wasn't registered as having insurance. Contacted Close Brothers and it took forever to get through. Eventually I spoke to a guy who told me that my previous car was the one that was registered. Funny, as it was scrapped over 2 yrs ago. How does this happen?? Was told it sometimes does if you use comparison websites! Very strange as I definitely registered my current car. Said guy was supposed to call me back as my premiums were coming up a lot dearer for my current and correct car and he said he woukd sort things and phone me back. Still waiting. I cannot contact them either via e mail or any other form of communication. Keeps sending me back to original page. I've also tried to access my policy via online portal and there is notthing there except my finance agreement. Funny that isnt it. I'm currently cancelling my SO for payment and trying to contact to tell them why.
Do not use this company!”
“I am.a customer trying to pay of my balance. On the phone for over a hour with two mobile phones calling this company at the same time no one picks up . So I called again and went through I dealership side pick up right away then transfer you back to the number no one is picking up . Email come back to you when you send on line you get so far and it shuts down service should not get any stars to put a Review”
“We had insurence with you a few years ago..my husband had a really minor scrap in the carpark that was hardly noticeable..there where no repairs done to his car and as far as am aware non to the other car either...we where told we had an access off 3 grand...close brothers made us pay it within 10 days saying they would let other insurence company's know so we couldn't get insurence anywhere else..we're still paying it off now because we had no choice but to get a bank loan so with there charges in all a tiny little scratch that you could heady see its cost us over 4000 pounds...please close brothers Is there anyway of a refund..even 1000 pound fees would of been alot to pay out..at the time the people who I spoke to on the phone where very rude and it wasn't just 1 person as I spoke to a few people..”
“Got a car had it for 6 months with full mot no advisories had wires hanging out of drivers door big chip on windscreen and a 600 pound bill for rear spring brake calliper discs and pads”
“Warning these guys are not egulated by the FCA! Any misconduct you wll not be able to report them. They illegaly set up a direct account to access my account without me agreemin their terms . when I reported it They saiD you can go to the FCA, but they will not have our approval to investgate. Shocking !”
“Staff are rude. Professionalism is not there. If you ask specifics you get automated emails, even if you have sent them money and you would like them to confirm. There are some staff that have been ok in the past but those are few and usually leave. Concerned about the top management.”
“AVOID, AVOID, AVOID!!!!
Worst scamming company ever dealt with.
Do not reply to any correspondence and very rude. Complained 4 separate occasions. Took wrong amounts on direct debit and took 4 months to correct. Finance agreement now paid off and they they have taken incorrect last amount and taken extra month.
I'm not wasting any more time on these scum bags but I will be getting my money back. Do not know how they are still trading and I will check in future who the financing is with as I will be avoiding if it is them.
Honestly don't even consider it even if incredible deal. You will regret it.”
