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Club L London Reviews

4.0 Rating 1,494 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,494 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
SUPER fast delivery Excllent quality and beautiful fit Will definitely buy again !
Helpful Report
Posted 9 months ago
I purchased a dress and paid $18 for 3 day shipping. I received my package in 6 days (so late with no shipping refund). What I received was such CHEAP material, the sizing was incorrect - just loose and cheap looking, the color was disgusting - nothing like the photos. In order to return the product, they charge an $18 processing fee and another $18 shipping fee. So I have lost $54 total on this experience. I am appalled and will never order from this site again.
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Posted 10 months ago
The screenshot below will explain it all. ClubLLondon should be embarrassed. By the way, if you have an issue, don't go through their website for customer service, you'll never hear back. The only respond to Instagram DM's. They've asked my to wait intil my item that's 2+ weeks late arrive to return it for a refund. I don't know if or when it'll arrive
Club L London 1 star review on 19th April 2024
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Posted 10 months ago
amazing brand, good quality
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Posted 10 months ago
Stunning maternity dress for a wedding. Such a nice fit, flattering and comfy - perfect for being pregnant and wanting some stylish. Delivery was super quick and great price of dresses.
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Posted 10 months ago
Club L do excellent quality dresses. Usually offer a discount code and easy returns. Love love love the quality, style and fit of this brand!!
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Posted 10 months ago
Club L London is always my go to for nice dresses for any occasion!!! I always feel they fit nice and I feel a million dollars.
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Posted 10 months ago
Ordered loads from here everything is such good quality, the fabric and fit are just amazing!
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Posted 10 months ago
have ordered 5 items in the last week for a ball i have tomorrow. every single item was amazing. the quality of fabric is insane! i have gone for a dress i didn’t think i would like, but on, it makes me feel incredible! super happy!
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Posted 10 months ago
Stunning dresses, always a lovely fit! Happy with delivery and service of any issues.
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Posted 10 months ago
Ordered a few things of Club l always outstanding. Material is beautiful and fits always like a glove family Use Club L to get a few things from there for occasions. Looks more expensive definitely would recommend
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Posted 10 months ago
Really fast delivery, sooner than expected, dress exactly as pictured and a really nice material- isn’t clingy, it’s very flattering
Helpful Report
Posted 10 months ago
Quality of the clothes is 2nd to none I love their dresses and have had lots. The last two orders have left me disappointed as one of the dresses had faulty stitching down the back so had to be returned. As the Premier customer, I never look at delivery as I assumed, as before it was next day delivery, so the dresses didn’t arrive for my party. Partly my fault. I re-ordered the dress again It ticked for next day delivery and it took more than two days! DHL delivered my dress, normally they leave it in a cupboard and leave me a calling card. He put the dress in the side cupboard, took a photo with the door closed, then opened the door, removed the parcel and took it with him. (Video evidence) I received an email asking me to arrange alternative delivery. Saying the parcel Needed a signature ???? No calling card was left. I have never had to do this before with this company. I’m not sure what’s changed. it puts me off ordering anything for a special event as I still do not have the dress and it’s three days since I ordered it. Normally I would give a five star review, as the company have been amazing in the past. Just disappointed recently
Helpful Report
Posted 10 months ago
I recently bought some swimwear from Club L's beautiful Serata collection. Having checked the size chart, I decided to order the same swimwear items in two different sizes as I'm sort of in-between sizes. My parcel arrived promptly via DPD express next-day delivery and I was delighted with the bikini set I'd ordered. I love the colour (bronze) and the unique, on-trend style (high-waist bottoms and ruched top). Also, the price at £65 for the set is very reasonable given the high quality and finish of the outfit. However, I did need to send one size back (the smaller set as it happened) and that was easily done following Club L's returns instructions. I have since received email confirmation that my return has been received and that my refund is being processed. I also made a customer service enquiry about points/rewards on my Club L account and that was also answered promptly, clearly and cheerfully. A great online shopping experience!
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Posted 10 months ago
Gorgeous dresses. Great fit and quality material. Always flattering
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Posted 10 months ago
Gorgeous dresses, beautiful materials. Excellent sizing, easy returns and delivery. What's not to love 😍
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Posted 10 months ago
Dress never came, it's been 9 months! Ridiculous. Company is a scam.
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Posted 10 months ago
Quick delivery, quality of the clothes r fab & very true to size. Love ordering from here
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Posted 10 months ago
Club L never fails to deliver! The quality is impeccable regardless of the material and from dresses to jumpsuits, they’ve got something for every occasion. Club L is my trusted go to. 100% recommend.
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Posted 10 months ago
I love the dresses of club l London the price is great and the quality is really good
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Posted 10 months ago
Club L London is rated 4.0 based on 1,494 reviews