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Club L London Reviews

4.0 Rating 1,498 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,498 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Problem with return! After requesting return label, which is usually straightforward with other companies ( only takes a few seconds to process) its now 5 days Im still waiting for return label to email back to me!!! And refund policy is two weeks only. Horrible company
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Posted 10 months ago
This place is awful! After over 30 days of back and forth to return 1 of 2 dresses that was misshaped and disfigured, they tell me it’s too late. Ha! I was like it’s your fault. They prolonged sending the link to return the dress until it was too late. Now I have to pay someone into alter the dress is I wish to use it! Buyer beware. Returns are not friction-free because they will play games with you!
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Posted 11 months ago
Awful company. Awful dresses. Avoid! Dress came all creased in a small shein bag and the dress is nothing like the one on the website and total different colour. Also very cheap material. Awful.
Club L London 1 star review on 10th May 2024 Club L London 1 star review on 10th May 2024 Club L London 1 star review on 10th May 2024
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Posted 11 months ago
Abbi from the customer service team was great. Fast and quick customer service and stunning dresses.
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Posted 11 months ago
SUPER fast delivery Excllent quality and beautiful fit Will definitely buy again !
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Posted 11 months ago
I purchased a dress and paid $18 for 3 day shipping. I received my package in 6 days (so late with no shipping refund). What I received was such CHEAP material, the sizing was incorrect - just loose and cheap looking, the color was disgusting - nothing like the photos. In order to return the product, they charge an $18 processing fee and another $18 shipping fee. So I have lost $54 total on this experience. I am appalled and will never order from this site again.
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Posted 1 year ago
The screenshot below will explain it all. ClubLLondon should be embarrassed. By the way, if you have an issue, don't go through their website for customer service, you'll never hear back. The only respond to Instagram DM's. They've asked my to wait intil my item that's 2+ weeks late arrive to return it for a refund. I don't know if or when it'll arrive
Club L London 1 star review on 19th April 2024
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Posted 1 year ago
amazing brand, good quality
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Posted 1 year ago
Stunning maternity dress for a wedding. Such a nice fit, flattering and comfy - perfect for being pregnant and wanting some stylish. Delivery was super quick and great price of dresses.
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Posted 1 year ago
Club L do excellent quality dresses. Usually offer a discount code and easy returns. Love love love the quality, style and fit of this brand!!
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Posted 1 year ago
Club L London is always my go to for nice dresses for any occasion!!! I always feel they fit nice and I feel a million dollars.
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Posted 1 year ago
Ordered loads from here everything is such good quality, the fabric and fit are just amazing!
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Posted 1 year ago
have ordered 5 items in the last week for a ball i have tomorrow. every single item was amazing. the quality of fabric is insane! i have gone for a dress i didn’t think i would like, but on, it makes me feel incredible! super happy!
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Posted 1 year ago
Stunning dresses, always a lovely fit! Happy with delivery and service of any issues.
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Posted 1 year ago
Ordered a few things of Club l always outstanding. Material is beautiful and fits always like a glove family Use Club L to get a few things from there for occasions. Looks more expensive definitely would recommend
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Posted 1 year ago
Really fast delivery, sooner than expected, dress exactly as pictured and a really nice material- isn’t clingy, it’s very flattering
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Posted 1 year ago
Quality of the clothes is 2nd to none I love their dresses and have had lots. The last two orders have left me disappointed as one of the dresses had faulty stitching down the back so had to be returned. As the Premier customer, I never look at delivery as I assumed, as before it was next day delivery, so the dresses didn’t arrive for my party. Partly my fault. I re-ordered the dress again It ticked for next day delivery and it took more than two days! DHL delivered my dress, normally they leave it in a cupboard and leave me a calling card. He put the dress in the side cupboard, took a photo with the door closed, then opened the door, removed the parcel and took it with him. (Video evidence) I received an email asking me to arrange alternative delivery. Saying the parcel Needed a signature ???? No calling card was left. I have never had to do this before with this company. I’m not sure what’s changed. it puts me off ordering anything for a special event as I still do not have the dress and it’s three days since I ordered it. Normally I would give a five star review, as the company have been amazing in the past. Just disappointed recently
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Posted 1 year ago
I recently bought some swimwear from Club L's beautiful Serata collection. Having checked the size chart, I decided to order the same swimwear items in two different sizes as I'm sort of in-between sizes. My parcel arrived promptly via DPD express next-day delivery and I was delighted with the bikini set I'd ordered. I love the colour (bronze) and the unique, on-trend style (high-waist bottoms and ruched top). Also, the price at £65 for the set is very reasonable given the high quality and finish of the outfit. However, I did need to send one size back (the smaller set as it happened) and that was easily done following Club L's returns instructions. I have since received email confirmation that my return has been received and that my refund is being processed. I also made a customer service enquiry about points/rewards on my Club L account and that was also answered promptly, clearly and cheerfully. A great online shopping experience!
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Posted 1 year ago
Gorgeous dresses. Great fit and quality material. Always flattering
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Posted 1 year ago
Gorgeous dresses, beautiful materials. Excellent sizing, easy returns and delivery. What's not to love 😍
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Posted 1 year ago
Club L London is rated 4.0 based on 1,498 reviews