"This company is unethical, they trick you into annual plans. When you click to sign up for a monthly plan the company automatically moves to highlight \"annual\" instead of monthly - the buttons don't look significantly different and unsuspecting customers already made their choice by click \"monthly\" plan so one does not assume the company will highlight annual on one of their last pages before submitting for the charge. This is a common complaint lodged against this company and they still refuse to fix it. This is a sneaky practice, and cone clearly intended to trick customers into paying more money."

"This company is unethical, they trick you into annual plans. When you click to sign up for a monthly plan the company automatically moves to highlight \"annual\" instead of monthly - the buttons don't look significantly different and unsuspecting customers already made their choice by click \"monthly\" plan so one does not assume the company will highlight annual on one of their last pages before submitting for the charge. This is a common complaint lodged against this company and they still refuse to fix it. This is a sneaky practice, and cone clearly intended to trick customers into paying more money."

"This company is unethical, they trick you into annual plans. When you click to sign up for a monthly plan the company automatically moves to highlight \"annual\" instead of monthly - the buttons don't look significantly different and unsuspecting customers already made their choice by click \"monthly\" plan so one does not assume the company will highlight annual on one of their last pages before submitting for the charge. This is a common complaint lodged against this company and they still refuse to fix it. This is a sneaky practice, and cone clearly intended to trick customers into paying more money."

"I bought many products on this envato website over the last few years, recently i purchased a $79 theme from their website and decided to get a refund, I contacted the seller for a refund and they were happy to approve it on their end but I had to wait for ENVATO to submit and process it as well back into my paypal account. Nearly a week passed by and noticed they sent me an email that they were having an error processing my refund and they also closed my ticket because I did not reply to their email in 2 days, now I don't have a refund that I been waiting for and as well they closed the ticket! HOW UNPROFESSIONAL!!! So I decided to fix the situation myself by disputing the transaction with PayPal and i submitted to Paypal all the screenshots that I had with ENVATO's customer service rep named Juan Velazquez who was the one who closed the ticket and said in the email:\r\n\r\n\"Hello Randy,\r\n\r\nWhen processing the refund we received an error message, our specialists have reached out to PayPal to see what's causing the issue. In the meantime please check your account to confirm there are no issues.\r\n\r\nBest Regards,Juan\"\r\n\r\nI responded to Juan that my paypal has NO ISSUES, in fact, i received a refund from another merchant recently so it was on their end! I then proceeded\r\nto start disputed with paypal and as soon as I submitted the dispute, ENVATO instantly blocked my account and now I have no refund atm and as well ENVATO robbed me of all the licenses I purchased over the course of years worth hundreds of dollars. This platform needs to get investigated by the government and people need to BEWARE OF THEIR SERVICE, if you expect a refund, they will give you a hassle!!!"

"I bought many products on this envato website over the last few years, recently i purchased a $79 theme from their website and decided to get a refund, I contacted the seller for a refund and they were happy to approve it on their end but I had to wait for ENVATO to submit and process it as well back into my paypal account. Nearly a week passed by and noticed they sent me an email that they were having an error processing my refund and they also closed my ticket because I did not reply to their email in 2 days, now I don't have a refund that I been waiting for and as well they closed the ticket! HOW UNPROFESSIONAL!!! So I decided to fix the situation myself by disputing the transaction with PayPal and i submitted to Paypal all the screenshots that I had with ENVATO's customer service rep named Juan Velazquez who was the one who closed the ticket and said in the email:\r\n\r\n\"Hello Randy,\r\n\r\nWhen processing the refund we received an error message, our specialists have reached out to PayPal to see what's causing the issue. In the meantime please check your account to confirm there are no issues.\r\n\r\nBest Regards,Juan\"\r\n\r\nI responded to Juan that my paypal has NO ISSUES, in fact, i received a refund from another merchant recently so it was on their end! I then proceeded\r\nto start disputed with paypal and as soon as I submitted the dispute, ENVATO instantly blocked my account and now I have no refund atm and as well ENVATO robbed me of all the licenses I purchased over the course of years worth hundreds of dollars. This platform needs to get investigated by the government and people need to BEWARE OF THEIR SERVICE, if you expect a refund, they will give you a hassle!!!"

"I bought many products on this envato website over the last few years, recently i purchased a $79 theme from their website and decided to get a refund, I contacted the seller for a refund and they were happy to approve it on their end but I had to wait for ENVATO to submit and process it as well back into my paypal account. Nearly a week passed by and noticed they sent me an email that they were having an error processing my refund and they also closed my ticket because I did not reply to their email in 2 days, now I don't have a refund that I been waiting for and as well they closed the ticket! HOW UNPROFESSIONAL!!! So I decided to fix the situation myself by disputing the transaction with PayPal and i submitted to Paypal all the screenshots that I had with ENVATO's customer service rep named Juan Velazquez who was the one who closed the ticket and said in the email:\r\n\r\n\"Hello Randy,\r\n\r\nWhen processing the refund we received an error message, our specialists have reached out to PayPal to see what's causing the issue. In the meantime please check your account to confirm there are no issues.\r\n\r\nBest Regards,Juan\"\r\n\r\nI responded to Juan that my paypal has NO ISSUES, in fact, i received a refund from another merchant recently so it was on their end! I then proceeded\r\nto start disputed with paypal and as soon as I submitted the dispute, ENVATO instantly blocked my account and now I have no refund atm and as well ENVATO robbed me of all the licenses I purchased over the course of years worth hundreds of dollars. This platform needs to get investigated by the government and people need to BEWARE OF THEIR SERVICE, if you expect a refund, they will give you a hassle!!!"

"Everything works fine, until you buy something substandard and ask for your money back. Then they play for time, long enough to get you out of the standard time limits given to consumers who are unhappy with their purchase. Then they throw the terms and conditions at you. Meantime they're raking in cash from suppliers who are long out of business. Awethemes is a perfect example. They will sell their products, there is no support, even if you have the money to pay the developers. Envato - you can not sell things that need support and there is none."