Coggles Reviews

Name: Coggles
Address: Meridian House, Gadbrook Park, Redruth
Rating: 1.31

1.3 Rating 191 Reviews

7 %

of reviewers recommend Coggles

Company Reviews

Questions

Metrics

1.3

Based on 191 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 249 5020

Email:

info@coggles.com

Location:

Meridian House, Gadbrook Park
Redruth
CW9 7RA

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Coggles 1 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same problem as other customers, your return will take one or two months and you won't hear from them until you ask, they will try their hardest to avoid the topic and claim they didn't receive anyhting.”

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Posted 2 years ago

“Be wary if you have to return something. They claimed they hadn't received it until I could prove they had. Luckily I had kept everything so was able to prove they had received it. Wouldn't use again.”

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Posted 2 years ago

“Coogles took my money never sent the goods now these arseholes don't want to help with refund scammers beware horrible people”

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Posted 2 years ago

“Never got my clothes”

Helpful Report

Posted 2 years ago

“Ordered well over a month ago - tracking still indicates it is waiting to be dispatched- won’t allow me to cancel order , no tracking updates, no way to communicate with company - extremely poor experience- STEER CLEAR of this company !! There is a reason they might appear to have items you can’t find elsewhere- but you won’t receive your item - scammers”

Helpful Report

Posted 2 years ago

“Scam!!! Be aware!! Such an unreliable company. They didn't send my purchased item to me even after waiting for months. They simply said item out of stock after months. What a joke!”

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Posted 2 years ago

“Worst customer service ever!! I waiting on delivery for over 1month and they always say something different!”

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Posted 2 years ago

“Ordered a shirt nearly a month ago - has not progressed from dispatch in weeks . No way of communicating with them , and I have received nothing in the form of communication from them seems this company is dodgy and inadequate - waste of time and money ! BUYER BEWARE !!!!”

Helpful Report

Posted 2 years ago

“Worst experience, from taking two months to dispatch, a month for it to move in the supply chain , then they didn’t even have my correct address - so the goods were returned to coggles. Unacceptable on all fromts”

Helpful Report

Posted 2 years ago

“This place is horrible! Do not buy anything from them. You can’t reach them by phone, there is no customer help with returns so you are stuck with the Product for good. Worst experience ever!”

Helpful Report

Posted 2 years ago

“The most untrustworthy site. Ordered boots at 30% off and 2 weeks later they tell me the package is “lost”, the item is out of stock and they will refund me the money. I have now completely lost out on the item when I could have bought it from net-a-Porter, Farfetch or other sites. I will never buy through them again”

Helpful Report

Posted 3 years ago

“I had to return an item. They gave me the return address in Poland and I paid a fortune to return an item that sat in Poland and was not picked up for over 3 months. I was told by customer service that they would issue my refund once I provided tracking information, Which I did... and nothing. I have emailed with them for months and nothing. Then the package is sent back to me! I'm furious. Now I'm out the shipping cost as well. And still no refund.”

Helpful Report

Posted 3 years ago

“Coggles have cancellation policy. That is why i cancel the order due to mistaking the order just after half an hour. However, the customer service said they cannot cancel the order because the order was in dispatch process already. After asking the credit company to void my transaction, Coggles cancelled all my orders even the one i ordered a week before. The company is a liar. They can choose which order to cancel. Cannot cancel the order made within half an hour due to under dispatching. But they can cancel another order made a week before. Cheating Coggles!!!! btw, i had another order a month ago. the goods were received more than 10 days. Don't believe in their Coggles' claims.”

Helpful Report

Posted 3 years ago

“really annoyed as I bought my partner some trainers for her birthday which were far too small missed the 14 day return policy and they won’t Exchange for another size or refund. waste of £140!!”

Helpful Report

Posted 3 years ago

“No shipping update after almost a month. No further inform. No explanation. Where is my stuff?”

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Posted 3 years ago

“I made a return 45 days ago, they posted the item on their site again and have not received my refund. I've been back and forth with coggles and all the emails have the same answer: we are checking with our warehouse if they received the item, we will have an answer for you in 48 hours. Well, 48 hours came and went a dozen times over. How can they resell it on their site and still need to hear from their warehouse? I even asked for the item back , but I'm not being serviced in any way. Never had such an experience anywhere.”

Helpful Report

Posted 3 years ago

“Awful. Ordered shoes and 6 days later still not dispatched. I asked to cancel order as they hadn’t left their warehouse and they said sorry they can’t cancel order even though they still have it. So I’ve got to wait for them to arrive, god knows when that will be then I’ve got to post and await a refund. Shocking customer service. Wish I’d read these reviews and used a better company such as ASOS. Do yourself a favour and buy from a more reputable company.”

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Posted 3 years ago

“The worst company. Customers are also the worst.”

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Posted 3 years ago

“This is by far the worst company ever. They lack compassion and understanding. They are quite rude. Going to report them to the Trading Standards. They won't give me a refund. I am.entitled to a refund even if I am not happy with the product. Wish I had read the reviews on here first before buying 🙈”

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Posted 3 years ago

“Ordered and paid for next day delivery only to find out that they don't actually have the item in stock and they can't advise me when my items will arrive.”

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Posted 3 years ago

Coggles is rated 1.3 based on 191 reviews