Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WE LOVE IT! The best customer service that we have received as long as I can remember. 33 e-mails between Mark (Comfort Works) and me coordinating the color, fabric, confirming dimensions, and revalidating dimensions to ensure that the cover for the Dean Sectional Sofa arrived quickly and perfectly for installation within 15 minutes from opening the box. The response time on correspondence was typically within hours. My wife and I are going to rave non-stop about Comfort Works and our all-star customer service representative, Mark N. I'd upload a photo, but the review breaks when I try.”

Helpful Report

Posted 1 year ago

Hey there, Warren! Thank you so much for sharing your experience with us. We're thrilled to hear that it was nothing short of pleasant. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 1 year ago

“Comfort Works made me a cover for my IKEA Finnala couch. I picked the scratch proof velvet fabric so my cats couldn’t trash it. It came quickly and was great. Except for the chaise cushion. The price was totally wrong. I went back and forth with them on measurements and sent many pictures. Eventually we got everything worked out and they made a new cover and sent it for free. It’s amazing to work with a responsive company that follows through on their word. I’ll be ordering again.”

Helpful Report

Posted 1 year ago

Hi there! We can't thank you enough for leaving us such a wonderful review - so glad to hear that we were able to clear things up for you :) - Mira from Comfort Works

Posted 1 year ago

“They were great and my couch looks wonderful”

Comfort Works 5 star review on 24th April 2023

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Posted 1 year ago

Hi Margie, we're so thrilled to hear from you! Thank you so much for all your trust and support :) - Mira from Comfort Works

Posted 1 year ago

“I'm super happy with the new cover for my Ektorp convertible sofa. It fits perfectly and went through the washing and drying without shrinking. My sofa looks like new now so it will last me for a few years more.”

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Posted 1 year ago

Hi Georgsdottir, thank you so much for leaving us such an amazing review. We're over the moon to hear that you're enjoying your Ektorp's new look :) - Mira from Comfort Works

Posted 1 year ago

“2nd time ordering at comfort works. Product’s great. Always good assistance along the way of production. Asking about pictures, dimensions to sort everything out and avoid issues. Thank you to all the team!!!”

Helpful Report

Posted 1 year ago

Hi Romain! Thank you so much for leaving us such a stellar review. We're always so happy to hear that your experience with us was a great one :) - Mira from Comfort Works

Posted 1 year ago

“Impressed with quality of fabric and craftsmanship. It's very nice. And for the price, can't beat it. One satisfied customer.”

Helpful Report

Posted 1 year ago

Hey there, Robin! We can't thank you enough for the kind words :) - Mira from Comfort Works

Posted 1 year ago

“I absolutely love the quality of this slipcover for my Arhaus couch. It fit so well and the added addition of the phone charging port is a great plus! Thank you!”

Comfort Works 5 star review on 18th April 2023

Helpful Report

Posted 1 year ago

Hi Diana! Thank you so much for your kind words. We're so happy to hear that you're enjoying your new covers. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 1 year ago

“I’m very happy with the Brushed Cotton white slip-over for my IKEA Ekeskog sofa. It fits perfectly and it’s well made. It feels very soft Delivery shipment was about a week to Germany. Thank you Comfort Works Miëtt”

Comfort Works 5 star review on 17th April 2023

Helpful Report

Posted 1 year ago

Hey there, Miëtt! Thank you so much for leaving us such a stellar review. We're ecstatic to hear that you're enjoying your Ekeskog's new look and that your experience with us was a great one :) - Mira from Comfort Works

Posted 1 year ago

“The whole process was supported by the staff who were very helpful in answering all my questions (and they were many!), to ensure that I purchased what was right for me. The package arrived without delay. Love the details of the packaging, the note and the stylish bag with all the pieces carefully folded. My living room is transformed, perfect colour, perfect fit! Thank you all!”

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Posted 1 year ago

Hi there, Dr Ana! We can't thank you enough for leaving us such a thoughtful review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

“Guter Kundenservice, schnelle Lieferung, sehr gute Qualität und Passgenauigkeit. Danke!”

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Posted 1 year ago

Vielen Dank für deine tolle Bewertung! Jederzeit gerne wieder. - Simon von Comfort Works

Posted 1 year ago

“春を迎えグリーンのカバーに交換しました。大きさもぴったり､バッチリです”

Helpful Report

Posted 1 year ago

“Eine wirklich perfekte Alternative zum Kauf einer neuen Couch!! Der Raum wirkt nun viel heller :) Ein paar Fäden mussten noch abgeschnitten werden und die Seite auf der bei uns die "schwerere Person" sitzt, wirft mehr Falten. Ansonsten tolle Qualität > auch den ersten kleinen Fleck, konnte ich einfach rauswischen!”

Comfort Works 5 star review on 15th April 2023

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Posted 1 year ago

Herzlichen Dank für die ausführliche Bewertung und die tollen Fotos. Die Bezüge können gewaschen, schattig getrocknet und noch leicht feucht übergezogen werden, sodass sie sich besser dem Rahmen anpassen und etwas fester sitzen. Wir wünschen dir alles Gute. - Simon von Comfort Works

Posted 1 year ago

“Perfekte Verarbeitung und super Service und Beratung!”

Comfort Works 5 star review on 13th April 2023

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Posted 1 year ago

Herzlichen Dank für deine Bewertung und die Fotos. Die Bezüge sehen wirklich traumhaft aus. Herzlich gerne wieder, Simon von Comfort Works

Posted 1 year ago

“Mon canapé IKEA, Goteborg a retrouvé une vraie jeunesse ! Merci beaucoup à toute l’équipe de confortWorks ! Je suis tellement ravie ! La housse est parfaitement adaptée, facile à poser. Le tissu est de parfaite qualité. Je vais en parler beaucoup beaucoup autour de moi ! Muriel - France”

Helpful Report

Posted 1 year ago

Bonjour, Muriel ! Nous souhaitons vous remercier de nous avoir laissé un super avis. Nous sommes vraiment ravis d'apprendre que vous appréciez le nouveau look de votre canapé. Merci encore de nous avoir fait confiance pour la réalisation de votre housse. Je vous souhaite une excellente journée et à bientôt j'espère! :) - Lisa de Comfort Works

Posted 1 year ago

“Happy with our slipcover purchase. The customer service we received was too-notch and the turn around time was quick!”

Comfort Works 5 star review on 12th April 2023

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Posted 1 year ago

Hi there, Cory! Thank you so much for leaving us such a stellar review. We're over the moon to hear that your experience with us was a great one. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 1 year ago

“I love the cover fit perfectly”

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Posted 1 year ago

Hey there, Cecelia! We can't thank you enough for your kind words. We're so happy to hear that you're enjoying your covers :) - Mira from Comfort Works

Posted 1 year ago

“No response to emails after several weeks. I ordered a new cover just before Christmas and it arrived in a timely manner. Only problem was I broke my ankle and pulled two ligaments and could not wrangle the removal of the original (Ikea Kivik) cover. The Kivik is in two parts, and it was much too heavy for me move on one foot. When I finally did, in late-March, the cover does not fit. I've reached out to customer service but no response. I assume I am just out luck with their 60-day policy. The broken ankle was frustrating, and this has only compounded the situation.”

Helpful Report

Posted 1 year ago

Hi Amy, thank you for bringing this to our attention. We're so sorry to hear that - one of our agents has just reached out to you via email to sort it out together. We hope to hear back from you soon. - The Comfort Works team

Posted 1 year ago

“I am thrilled with my new sofa slipcover. I chose a fitted style and you can’t even tell it’s a slipcover. It fits so well it’s like having a brand new sofa. Sofa is a very early model Joybird in gray fabric but now looks plush in green velvet.”

Comfort Works 5 star review on 6th April 2023

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Posted 1 year ago

Hey there, Rama! We can't thank you enough for leaving us such a wonderful review - your sofa looks absolutely stunning. We're thrilled to hear that you're enjoying your sofa's new feel. Thank you again for trusting us with your slipcover and have an amazing day! :) - Mira from Comfort Works

Posted 1 year ago

“Il est rare d’avoir des interlocuteurs de cette qualité, à l’écoute, réactif, travail soigné. Je me félicite d’avoir fait appel à vous.”

Comfort Works 5 star review on 4th April 2023

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Posted 1 year ago

Bonjour Marie-Dominique! Nous voulions vous remercier de votre confiance d'avoir passé commande chez nous! La satisfaction de nos clients compte beaucoup pour nous et nous nous engageons que vous ayez des housses qui s'adaptent parfaitement à votre canapé! En espérant d'avoir de vos nouvelles bientôt! Équipe Comfort Works

Posted 1 year ago

“Total scam. I was looking for sofa covers, I searched their web site for sofa covers. What they sell is replacement upholstery. Their response to me was pretty much "tough luck". Scammers, beware”

Helpful Report

Posted 1 year ago

Hey Luiz, thanks for your feedback and your continuation to work with us on this. We're actually still trying to understand what you mean by "Replacement Upholstery" and the difference with sofa covers or slipcovers -- could you reply us with a photo reference of each via email so we can better understand visually, what your expectations are? For us, we manufacturer and sell sofa covers, also known as slipcovers -- so with the term "Replacement Upholstery", it also sounds like an accurate description of the same product. Hope to hear back from you soon to see how we can best resolve this with you!

Posted 1 year ago

Comfort Works is rated 4.8 based on 4,673 reviews