Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service that I received was well above the average service, I am so pleased with the way this company handled my issue. I will recommend to my friends to use this company.”

Helpful Report

Posted 1 year ago

Hi there, Yael! Thank you so much for leaving us a review. We're thrilled to hear that you're enjoying your covers. Thank you again for trusting us and for all your support! :) - Mira from Comfort Works

Posted 1 year ago

“My deepest gratitude goes out to the customer service team at Comfort Works for their exceptional patience, prompt responses, and considerate email exchanges while facilitating the production of new slipcovers for my Pottery Barn sofa and loveseat. Additionally, a special mention to the team member who showed remarkable efficiency and meticulous attention to detail, resulting in an impressively quick turnaround time!”

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Posted 1 year ago

Hi Bruce, we can't thank you enough for leaving us a review. We're so happy to hear that your experience with us was a great one. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

“Die Lieferung ging sehr schnell, alles war sehr schön verpackt, der Bezug sitzt perfekt !”

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Posted 1 year ago

Hallo und herzlichen Dank für deine Bewertung. Wir freuen uns sehr und wünschen dir viel Freude mit den Bezügen! - Simon von Comfort Works

Posted 1 year ago

“We had purchased slip covers for a discontinued Ikea couch. The covers were slightly small and left gaps in between the cushions. Mark at Comfortworks was so great to work with and he asked for our measurements, they sent replacements, and we are very happy. Thanks Mark!”

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Posted 1 year ago

Hi there! Thank you for leaving us such a wonderful review - we'll be sure to pass this on to Mark. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again and have a great day ahead! :) - Mira from Comfort Works

Posted 1 year ago

“After my mistake , of ordering the wrong slipcover, Comfort Works graciously helped to correct the problem ! I was so apprehensive to even send an email!! There was an instant message of help. Within a couple of weeks I had my replacement. What a wonderful company. I can’t wait to reorder in every color !! Thank you Comfort Works!!”

Comfort Works 5 star review on 17th July 2023

Helpful Report

Posted 1 year ago

Hi Pamela, we can't thank you enough for sharing your experience with us. We're so happy that we managed to get it all sorted out. Thank you again for trusting us with your slipcover and have an amazing day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Hi Pamela, we can't thank you enough for sharing your experience with us! We're so happy that it was a good one. Thank you again for trusting us with your covers and for all your support :) - Mira from Comfort Works

Posted 1 year ago

“Las fundas Everyday Weave Pebble encajan a la perfección en el sofá cama esquinero Friheten. Llegaron en una semana y en todo momento han resuelto mis dudas por correo electrónico. Se pueden pedir muestras gratuítas para comprobar el tejido y color antes de tomar una decisión.”

Comfort Works 5 star review on 14th July 2023

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Posted 1 year ago

“Delighted with the finished product and the price! Very helpful and patient staff who helped me through the ordering process extremely well. Always kept informed of the progress of the slipcovers. Very efficient and well-organised company. I have no hesitation in recommending them to future clients.”

Helpful Report

Posted 1 year ago

Hey there, Jane! Thank you so much for leaving us such a wonderful review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

“had many bubbles in the fabric, and cheap quality, have contacted them several times in order to get courier to colect and refund the amount paid , unfortunately after no avail have had to go through paypal.”

Helpful Report

Posted 1 year ago

Hey Rukeya! Sorry to hear about the issue you faced with the covers. I wasn't able to find your emails in our support inbox, but I've already emailed you separately today to get more details about the bubbling issue you faced. It's pretty unusual to see this happening with the fabric you picked (Everyday Linen) as they're flat woven without any backing (we sometimes encounter cases where someone accidentally tumble-dried or ironed their covers with backings which resulted in layers separating and "bubbling"). But if you can send us some photos that would be super helpful for me to investigate this for you. -Melvyn from Comfort Works-

Posted 1 year ago

“Sono molto soddisfatto, ottima qualità e ottima comunicazione e assistenza Thank you from Rome!”

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Posted 1 year ago

Hi Carli, thank you so much for leaving us such a wonderful review. We're so happy to hear that you're enjoying your Ekebol's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

“First the positives. I ordered the Ekbol cushion covers in the ECO fabric. The fabric is very high quality, colour is a beautiful and they fit perfectly! Why 3 stars instead of 5...There is a design flaw that I find odd. On both cushions that face out of the sides of the couch the zipper is visible. I find this to be an unattractive look especially because the fabric is the amber colour and the zippers are white. The original covers that the couch came with did not have any visible zippers. This takes away from the overall clean lines in the couch. At the price I paid I expected to have the sleek look the couch already had but with a different fabric. I will likely have to hire a seamstress to change the zippers to match the fabric better and make them less visible.”

Helpful Report

Posted 1 year ago

Hi Natalie, thank you for bringing this to our attention. Would you mind sending us an email over to info@comfort-works.com with some photos of the affected areas? We'd like to get this sorted out for you as soon as possible. - The Comfort Works team

Posted 1 year ago

“Parfait! Super service. La possibilité de commander les échantillons m'a beaucoup aidée. Les tissus sont vraiment de qualité. J'ai reçu les housses rapidement et elles sont parfaitement coupées. Bravo à l'équipe! Je vais maintenant acheter pour mon deuxième fauteuil!”

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Posted 1 year ago

“Envoi rapide. Produit parfait, belle qualité et finitions. Très satisfaits de notre achat.”

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Posted 1 year ago

“Formidable, he tenido un trato excelente después de un contratiempo que me resolvieron de la mejor manera. Totalmente recomendable”

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Posted 1 year ago

“Thank you to Omar B. at Comfort Works for your patient guidance, quick responsiveness & all your thoughtful & respectful e-mail interactions in having new slipcovers made for our Pottery Barn sofa & loveseat … and, thank you to Rachel for such a short turnaround time & for your excellent work & attention to detail!”

Comfort Works 5 star review on 12th June 2023

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Posted 1 year ago

Hey there, Rayna! We can't thank you enough for taking the time to leave us such a wonderful review - we'll pass your kind words onto Omar! We're thrilled to hear that your experience with us was nothing short of pleasant :) - Mira from Comfort Works

Posted 1 year ago

“My husband and I are are so pleased to see our couch revived! We have the Pottery Barn Grand sofa and we ordered the green cotton cover and it fits perfect! It is so beautiful! I did wash it and as it is cotton it did wrinkle. I ironed it and problem solved. Material is as promised and now my husband has his favorite nap couch back. We totally recommend Comfort Works! And we will be ordering again!”

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Posted 1 year ago

Hi Lety! Thank you so much for leaving us such a great review. We're so happy to hear that you're enjoying your PB Grand's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

“lovely covers, fit perfectly and delivered swiftly. highly recommend”

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Posted 1 year ago

Hi Jocelyn, we can't thank you enough for your kind words and your support. Have a great weekend ahead! :) - Mira from Comfort Works

Posted 1 year ago

“I can not say enough nice things about my experience with Custom Works. Everything exceeded my expectations. I ordered a replacement slip cover for my PB Comfort sofa thru Comfort Works because PB doesn't make knife edge cushions anymore. I ordered samples that came within a week. I placed my order that day and received my slip covers in around 1 week! I went with a canvas slip cover and the quality is great. I will be recommending your company to all my friends! Again - well done!”

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Posted 1 year ago

Hi Maggie, we can't thank you enough for leaving us such an amazing review. We're thrilled to hear that your experience with us was nothing short of pleasant and hat you're enjoying your PB Comfort's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

“The slipcover fits perfectly, is well crafted, and came quickly. It looks very expensive not like a slipcover at all.”

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Posted 1 year ago

Hi there, Allyson! Thank you so much for sharing - we're so happy to hear that your experience with us was a great one :) - Mira from Comfort Works

Posted 1 year ago

“Amazing covers and excellent customer service. My dogs destroyed my Sven Sofa from article. Chewed the piping on the side, crushed the back cushions and left stains on the seat. The claw proof velvet makes it look brand new again.”

Comfort Works 5 star review on 6th June 2023

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Posted 1 year ago

Hey there, Tiff! Thank you so much for leaving such a glowing review - your sofa looks absolutely stunning. We're over the moon to hear that you're enjoying your Sven's new feel. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 1 year ago

“La funda es perfecta. Igual a la que tenía original de maison du monde. Solo una pega hay que hacer trámites de aduanas al ser una importación desde China. No hay costes adicionales pero hay que hacer documentos que FEDEX te va pidiendo. Detallan cómo hacerlo eso si. MUY BUEN PRODUCTO!!!”

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Posted 1 year ago

Comfort Works is rated 4.8 based on 4,673 reviews