Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,676 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Le service client est impeccable. Le suivi est personnalisé : mes requêtes ont été prises en compte immédiatement (je m'étais trompé dans mon adresse, cela a été rectifié dans l'heure et j'avais demandé de différer la date de réception : j'ai reçu mon colis à la date désirée ), j'ai toujours eu la même personne de référence qui a été particulièrement agréable et réactive. Enfin, le produit est parfaitement conforme à mes attentes. Tout a donc été parfait, je recommande vivement ce site !!”

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Posted 6 years ago

Merci beaucoup, Adeline ;)

Posted 6 years ago

“Buenos días. Estoy encantada con las fundas para el sofá. Buen precio, buena calidad, bonitas, fáciles de poner y han llegado muy rápidas. Muchas gracias y un saludo.”

Comfort Works 5 star review on 10th August 2018

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Posted 6 years ago

Muchas gracias por tus comentarios, Montse!

Posted 6 years ago

“fit perfectly and looks great. great product.”

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Posted 6 years ago

Thanks, Charles!

Posted 6 years ago

“Ich habe für meinen Ikea " Tylösand " Sessel und 2 Hocker neue Bezüge bestellt : " Liege Eggshell ". Die Qualität des Stoffes ist hervorragend - die Verarbeitung exzellent. Ich bin begeistert ! Comfort works.......absolute Weiterempfehlung !!!”

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Posted 6 years ago

Dankeschön für das Feedback :)

Posted 6 years ago

“It is such an easy and good way to get a "new" sofa. We're really happy about the quality, the price, the shipment, and the fast and friendly service. The covers fit our IKEA sofa perfectly. Highly recommended!”

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Posted 6 years ago

Hey there, thanks for dropping your review and sharing your feedback!

Posted 6 years ago

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Posted 6 years ago

Thanks for your review and feedback, Julia!

Posted 6 years ago

“I love my cover! It fits perfect and the material is great! It is well worth the money and I am just so pleased with it! I highly recommend them.”

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Posted 6 years ago

Thanks, Winnie :)

Posted 6 years ago

“Fantastic customer service, fabric ,and workmanship! I have ordered two replacement slipcovers from Pottery Barn previously and neither fit as well or looked custom made. Thank you. I would highly recommend your product to everyone. Barbara”

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Posted 6 years ago

Hey Barbara, thank you so much for the compliments :)

Posted 6 years ago

“Beautiful fabric slipcover exceeded my expectations when it arrived all neatly packed in a pretty white bag tied with red satin ribbon earlier than promised. It fit perfectly and was easy to put on as it had just the right amount of give and tiny bit extra room. 15 minutes after it was delivered I had it on the sofa:) You made it easy to select my exact Loveseat sleeper from your many brands and pieces of furniture and fabrics. I especially liked that I could “try on the fabric” on my exact piece and see what it looked like before ordering. Thank you Comfort Works, I’ll be ordering more. Next up pink velvet for my Ikea sectional:)”

Comfort Works 5 star review on 3rd August 2018

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Posted 6 years ago

Hey Amanda, Thanks for sharing your feedback and giving us a sneak peek at your newly re-slipcovered Ektorp sofabed. Glad to hear your experience with us was great, and let us know if you have any questions!

Posted 6 years ago

“I love my new slipcover! Everything about it is perfect - material, color, quality!”

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Posted 6 years ago

Thanks again, Vanessa!

Posted 6 years ago

“We were delighted to work with Comfort Works. Our old Ikea piece was unusual, so we were nervous about how the work would be done. It was done easily and perfectly. I also thought we might struggle to get the new cushion covers onto each cushion, but that was easy, too! We love the fabric. It is a stronger and more interesting cloth than the original. We like the piping on the cushions, also. Again, something the original covers lacked.”

Comfort Works 5 star review on 1st August 2018

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Posted 6 years ago

Hey Cathleen We're really happy to see your vintage Ikea Lessebo sofa has a whole new set of covers and a new lease on life :) Thanks for taking the time to leave your feedback and rating!

Posted 6 years ago

“Hatte Bedenken, nachdem ich ein Video auf Youtube gesehen hatte. Dort wirkte es mega aufwändig, da das Sofa komplett auseinander gebaut werden musste. Doch dem war nicht so und in kürzester Zeit hatten wir die maßgeschneiderten Bezüge montiert. Perfekte Passform! Bin sehr positiv überrascht. Die Qualität ist auch sehr gut.”

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Posted 6 years ago

Dankeschön für das Feedback, Nadia!

Posted 6 years ago

“Despite being on the other side of the world the small order was dispatched and delivered quickly and was well up to the expected quality. I would order from Comfort Works again.”

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Posted 6 years ago

Thanks so much, David!

Posted 6 years ago

“Wir sind begeistert! Ihr macht das ganz toll! Der Transport hat bestens geklappt. So schnell, wir konnten es kaum glauben. Der neue Überzug macht uns viel Freude. Wir werden euch von ganzem Herzen weiter empfehlen. Danke👍👍”

Comfort Works 5 star review on 29th July 2018

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Posted 6 years ago

Dankeschön für das Feedback!

Posted 6 years ago

“The fabric is cheap, scratchy and not the same as the fabric samples. The fit is poor with the seat covers too loose and ill fitting. Retailoring will not result in satisfactory result. Pretends to be Australian - product made in China. Value noted on label was $75 for two covers. That would be about right for the quality of the product.”

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Posted 6 years ago

Hey Andrea, Really sorry about your final experience - we did offer the $75 alteration credit (to which you accepted) and awaited your response to provide a reimbursement or at least continue the conversation - the last you spoke to Sarah, was that we were going to price match the alteration instead of just the US$75. We'd like to think that we're a reasonable company that tries its best to resolve any customer issues and if you'd like to re-open this conversation, kindly reply to Sarah's last email and we can proceed from there. Should you decide that we're not the company for you - that's completely fine too, and we hope that you manage to resolve your slipcover woes nonetheless, be it via a competitor or a local proprietor. Yours sincerely, Chuck

Posted 6 years ago

“We are so very pleased with our arm slip covers. They are just what we need. We will certainly be ordering again! Great job Comfort Works!!! Thank you so much. Calvin and Ruby :)”

Comfort Works 5 star review on 28th July 2018

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Posted 6 years ago

Hey Calvin and Ruby! Thanks for sharing that pic and leaving a review. We're glad to see the new armrest cover fits well and hope you love it too.

Posted 6 years ago

“My experience with Comfort Works was excellent from start to finish! I wanted to get a new cover for the two pieces of an IKEA Kivik sofa I bought several years ago. Unfortunately, I learned that IKEA had discontinued the one-seater part of the sofa. I had to start an Internet search for someone or some company that could make cushion covers for these pieces and I came across Comfort Works website. The numbers of positive reviews led me to investigate further. I was immediately impressed with how "user-friendly" the website was. The site is itself is so crisp and clean, well laid out and clearly spells out everything you would need to know from A to Z to make a purchase. (My compliments to the Comfort Works Web Designer!) Happily, they did make covers for my Kivik one-seater. I ordered some sample swatches based on the information given regarding the weight and durability of the fabric and especially whether the fabric was child or pet friendly. I was able to make an informed decision and went back to the site to order my covers. I did a have few questions and when I emailed, received a prompt and friendly response. Very shortly after ordering I was informed that my order was being processed and almost right after that I had an email telling me that my covers were shipped. It seemed that the covers were at my door two days later! I was amazed! I was a Patternmaker in the Garment Industry in New York City for years so I know about patterns, fabric, fit and construction. Just taking the covers out of the bag, I was immediately impressed with the construction of the covers. The seam stitching and the setting of the zippers are perfect. It is evident that the fabric was cut and sewn with care. The grain line on the fabric that I chose is very noticeable and I was concerned that if the grain line was not straight on the pieces, especially the long chase cushion) then it would ruin the look of the whole couch. Well, I shouldn't have worried. It was all perfect.This was all before I even put the new covers on the sofa! I must say that the different pieces fit like a surgical glove and I was sweating by the time I had finished replacing them all. That's how well they fit. Once again, I was totally impressed. When I was finished I stepped back and took it all in. All I could say was, WOW!!! These new covers are gorgeous and I am so happy that I found Comfort Works. I would and will recommend Comforts to everyone. The whole experience was wonderful from start to finish. Many thanks to Rachel, Hema, Felicia and Rashi, who answered my questions and kept me updated every step of the way. Thank you, Comfort Works!!!!!”

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Posted 6 years ago

Hi Maria Wow, thanks for taking the time to leave us such a comprehensive review! We're all really happy that everything from start to finish has been a great experience, and we'll definitely share this with the whole team :) Let us know if you have any questions in the future.

Posted 6 years ago

“Product is ill fitting & the fabric is cheap. Far too pricey for what you get. Extremely disappointing.”

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Posted 6 years ago

Hi Kristen Sorry to hear that our product didn't meet your standards. We'll be in touch by email shortly to address the issues you've raised, and thanks for taking the time to leave your feedback.

Posted 6 years ago

“Very good quality and excelent customer service. Even the delivery time to the other side of the world was great”

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Posted 6 years ago

Hey Tiago Thank you so much for your feedback and review!

Posted 6 years ago

“I'm calling BS. I've tried every way to get in touch about return/exchange, for at least 3 weeks now, except calling, since I don't have international dialing. NO REPLY. The site plainly states to email for instructions. Thing is, I love the materials and quality, but the body if the slipcover doesnt fit. All I want is one that does. Please reply to me!!”

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Posted 6 years ago

Hi Diane, We've been trying to get in touch with you by email from multiple accounts but it seems like you haven't been receiving our replies unfortunately, so we'll give you a call instead to sort things out. We've extended your return window so please be assured that we'll be able to assist you further.

Posted 6 years ago

Comfort Works is rated 4.8 based on 4,676 reviews