Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

“Just received my slip cover for a pottery barn couch and the fit is terrible. Avoid this company at all costs.”

Posted 3 weeks ago

Hey Rob, That doesn’t sound right, we want to make sure your cover fits properly! We believe you’ve already reached out to one of our agents, and they’ll be in touch soon. In the meantime, could you send us some photos showing the fit issue, along with a clear shot of your couch’s tag? This will help us determine what went wrong and explore solutions as per our guarantee. Omar@ComfortWorks

Posted 3 weeks ago

“Buyer beware! Ordered the make and model shown on their website and what they sent doesn't come close to fitting. They refuse to remake without me paying 50% more (do they they think I am a fool!) and they will not provide a refund. Also, 4,675 reviews on this site. That seems like a scam in itself. Comfort works bill themselves as a small company. Small companies selling a niche product don't get 4,675 reviews.”

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Posted 3 months ago

Hi John, we’re really sorry this didn’t work out as expected, it’s so frustrating when something doesn’t fit the way it should. From the measurements you shared, it seems the wrong set was ordered, which is why the fit isn’t right, even though we’ve had the Crate & Barrel Bayside 88" template completed for some time. Since our covers are custom-made and non-returnable, we’ve offered 50% store credit to help get you a new set that’s perfectly tailored to your sofa. We’re here to help if you’d like to move forward! Omar@ComfortWorks

Posted 2 months ago

“I spent $1000 of slip cover for our couch. Apparently UPS delivered it to our address without requiring a signature but we don’t have it. When I told Comfort Works about it, they keep pushing me to work with UPS to file an investigation. I contacted UPS numerous times but they said there is already a claim filed by a shipper and I don’t have a right to access any info and need to work with shipper. Relaying this info to Comfort Works, they told me, until I give them a claim ID, they have no liability for replacement. I think this is a scam company. Stay away. You can never talk to any person on the phone because they claim they have head quarters in Australia and China.”

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Posted 3 months ago

Hi Jenny, Just spotted your review here and it seems like you've managed to help us file in the investigation with UPS for the missing parcel - we've since sent out a replacement cover. Really unfortunate that the initial delivery wasn't as smooth sailing as we hoped it would be, but thank you for working with us to get the lost parcel claim submitted. Hope you enjoy the covers! Melvyn@ComfortWorks

Posted 1 month ago

“If you’ve read my initial review below you will see I have tears in my cover after 6 months. The reply from customer service has been to grill me on what detergent I use, how I dry my covers etc…when those turned out to be legit responses I was told exactly what type of laundry detergent I should be using just plain tide or arm & hammer, no oxy or anything else. I wash my linen bed sheets & all laundry in same stuff & they don’t fall apart. I was told comfort works discontinued the canvas fabric I purchased so the best they could offer was 15% off a new & different material. Mind you mine was only purchased 6 months ago. A follow up agent after my having to send another complaint told me that he could offer a new cushion cover for the one that had a wearing tear & a full blown tear but it would be unmatched to the rest since mine was discontinued. Really? I only saw the tears when I took a sheet off to wash my covers for company. After spending $600 on a sofa & ottoman cover from them? I was also offered 20% off an entire new set. I’m sorry comfort works but this is 2024. I cannot afford to put more money on something you can’t even back up in the first place. Then I was told that if it were the fault of the fabric performance (it is!) there should be wearing in other places also. Now I’m being interrogated as to how my family uses my furniture that I keep a sheet thrown over anyway on the daily to keep from having to take everything off all of the time since that is a pain. Im also being told that the canvas I purchased wasn’t performance & not stain resistant. Please tell me comfort works, when do you stop blaming the customer & just stand by the product warranty if ever? If you’re reading these reviews like I did & see they’re mostly positive, don’t be fooled. Run for your life & just buy the PB cover or ikea. You’re not seeing the whole story. Although it’s more money, you get what you pay for. My original PB cover is back on and btw still in good shape after 10 years. All I wanted was to get a new look on my couch. Now I have a piece of trash that wasn’t made to actually be used according to customer service responses for $600 6 MONTHS later! I won’t accept anything less than a full replacement. It’s too bad your company discontinued what I purchased however, this should not be at my expense & my warranty is valid.”

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Posted 6 months ago

Hey Elizabeth, I’m really sorry the covers didn’t hold up like you expected, and I appreciate you sharing your thoughts with us again. When we asked about the care process, it was just to figure out what might’ve caused the damage. Based on what you shared, we found at least one of the cleaning products contained a bleaching agent, OxiClean, which isn’t recommended for the Cotton Canvas fabric you chose. That’s why we couldn’t link the issue to regular use, and it wasn’t something we could cover under the warranty. I know this isn’t the outcome you were hoping for, especially after buying the covers so recently. After looking into it, I really believe the solution we discussed over email is the best way forward, given the situation with the fabric. We're confident it’ll help you get the look and durability you want for your home. Melvyn@ComfortWorks

Posted 6 months ago

“Initially this slipcover for my PB sofa appeared to be good. 6 months later however, a hole has worn in the seat cushion & stains are impossible to remove. I’m so disappointed this cost me $600. Had I known it would only last 6 months I’d have just purchased the higher quality from PB, or replaced with an ikea slipcover sofa since theirs are excellent quality heavy slip covers. Don’t waste your money! It looks like garbage & I have to keep covered with a sheet all the time.”

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Posted 6 months ago

Hi Elizabeth! Sorry to hear about the covers being torn. It's really not typical for it to tear so easily under normal conditions since this fabric is covered under a 1-year warranty. I see that you've already reached out to our customer support team about this issue (thanks by the way!), we'll work with you to get to the bottom of this and issue a replacement if needed. We might be looking at a non-cotton fabric if heavy stains are something you're concerned about. Speak soon! Melvyn@ComfortWorks

Posted 6 months ago

“Comfort Works is not a legitimate company. I placed an order at 6 PM on July 29 and canceled it by 7 AM July 30 because I changed my mind. I ordered a standard loveseat cover order, NOT a custom-made order so they could easily sell it again even if production started (this is their excuse). The company charged me $500.00 right away and said the cover would arrive 2 weeks later. They sent me an e-mail on July 31st at 1:30 AM (18 hours AFTER I asked to cancel the order) that the order was processed and in production. This is not a simple fee...it is $175 they are trying to steal!”

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Posted 8 months ago

I’m sorry to hear you weren’t able to get a full refund. Unfortunately, by the time we got your cancellation request, your covers had already gone into production, which is why there’s a restocking fee (as mentioned in our store policy). I hope this clears things up a bit! Melvyn@ComfortWorks

Posted 8 months ago

“Hello I have a complaint. I have ordered the cover for my Ikea leather sofa and EXTRA the cover chosen especially for Leader sofas and the one below does NOT hang, so it should look like the ORIGINAL. But I was sent a cover to HANG! the SIGNATURE version. I paid over 400 EURO for it! And customs duty on top of that! I want to receive the CORRECT cover. As I ordered and paid for it. Or my money back.”

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Posted 11 months ago

Hi Cristina. I’m really sorry to hear that the covers for your IKEA Kramfors sofa weren’t quite what you were expecting. Based on your order history, we noticed that you got the Original style Kramfors covers from us. We’ve designed them (the Original style) as a short-skirted cover (sofa legs showing) so you don’t need to take apart the lower metallic frame on the sofa to fit or remove them— which makes it a lot easier to remove the covers for washing. We intended for this design to make things simpler and hassle-free, but I can see how it might not be everyone’s cup of tea. Our covers are a bit different from IKEA’s originals because they aren’t affiliated with IKEA. This means we bring our own spin to the designs. I understand this might not be what you were looking for, and we're here to help sort this out with you. Feel free to reach out directly at https://comfort-works.com/pages/contact-us so we can make things right. Melvyn@ComfortWorks

Posted 11 months ago

“I was disappointed when I got my covers. The color wasn’t what I expected from the pictures and they don’t fit my couches well. The corner of one of the covers ripped while I was trying to install it with my husband but there are folds in other areas. The only reason I’m keeping the covers is because they truly are claw scratch resistant and I’ve been fed up with looking at my scratched up couch”

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Posted 1 year ago

Hey Holly! Sad to hear about the fit not being perfect :( Would it be possible to drop our customer support team an email so that we can look into this for you? You can email us at info@comfort-works.com We can offer replacements (with adjustments if needed) for these sorts of situations. It sounds like some parts are way too tight, hence explaining the ripped section while installing them. I don't think the covers would last long if they're in this condition from the get-go, so it's best we fix them for you. Hope to hear from you soon! -Melvyn from Comfort Works-

Posted 1 year ago

“I was disappointed when I got my covers. The color wasn’t what I expected from the pictures and they don’t fit my couches well. The corner of one of the covers ripped while I was trying to install it with my husband but there are folds in other areas. The only reason I’m keeping the covers is because they truly are claw scratch resistant and I’ve been fed up with looking at my scratched up couch”

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Posted 1 year ago

“Weak textile, already dead few weeks after receiving it”

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Posted 1 year ago

Hello Roulleau! Bummed to learn about the fabric being 'dead' after a few weeks. We're not sure what you mean by that exactly but it sounds like this might be a problem that needs further investigation from our end. Would it be possible to drop our customer support guys an email with a photo of the covers? We'd love to find out what happened and offer a way to get it rectified. You can email us here https://comfort-works.com/pages/contact-us -Melvyn from Comfort Works-

Posted 1 year ago

“Order never arrived, awful experience with FedEx, and no help at all from Comfort Works, sending e-mail that doesn’t change anything !”

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Posted 1 year ago

Hi Kevin. We're really sorry for the poor experience you faced in trying to get FedEx to deliver the parcel to you. We're still trying our best to get them to resend the parcel to your initial address, but the requirement to collect the parcel from their depot is something that FedEx has imposed and we have very little control over this. I understand that your emails seemed like a futile effort when you contacted us, but rest assured we are doing everything that we can to get the parcel to you. -Melvyn from Comfort Works-

Posted 1 year ago

“I have received the worst customer service with comfort works. I ordered a slip cover because of their bold statement of a “60 day guarantee to make it right” saying that “if the fit is not right for you, let us know and we will make it right with a free replacement. Still not happy, we will try again or issue a full refund with no questions asked. I emailed the company to tell them my slipcover was way too thin almost see through, loose on my Karlstad sofa, and came with a loose thread. The associate Simon said there’s nothing he could do and told me to try “to sell it second hand to get some money back.” And said we can offer you a 50% discount on a new slipcover if you don’t like yours. I had to tell him my issue three times in an e-mail and still he was asking me what was wrong with the slipcovers. It’s like he didn’t read any emails. Horrible customer service, this company does not stand by their bold promise “to make it right“ their goal is to trick people and take their money. Such a nightmare I wish I NEVER ordered from you guys. Since he said there’s no returns possible even though their website says “60 day guarantee to make it right” I asked him for a refund bc that’s what they promise and he said that is not possible. Exact opposite of what they claim to make sure their customers are satisfied.”

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Posted 1 year ago

Hi Dina, We're sorry that your experience in getting some help for your slipcover woes wasn't up to your expectations. Unfortunately, your request was deemed a change of mind (regarding the fabric), which would not have qualified for a free replacement or refund since it's not a manufacturing defect. While not the full refund that you're seeking for, we believe this to be the best solution for your predicament and is a condition that we've already mentioned in our product guarantee as well. Hope you'll understand! -Melvyn from Comfort Works-

Posted 1 year ago

“Unfortunately I had bad experience with Comfort Works. They also do not uphold their 60 day refund policy they have on front page.”

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Posted 1 year ago

Hi Tina, After looking into your case, I understand you had some issues with attaching the soft/loop fastener tape on the covers to the Vallentuna frame. We did offer to send you some additional hook/loop tapes (or to reimburse you for it) to fix this after looking at the photos you sent us, but our team is also going to investigate this further as we typically encounter Vallentuna seat modules with hook/hard tape pre-attached on the underside of the top "seat" cushion. In the meantime, we hope you'll be able to take us up on our solution (regarding the additional hook and loop tapes to allow the covers to be installed properly. So sorry about this! -Melvyn from Comfort Works-

Posted 1 year ago

“The construction was fine, but it looked cheap compared to the original IKEA covers”

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Posted 1 year ago

Hi Christa, thanks for the honest feedback! Sorry that the appearance of the sofa covers wasn't meeting your expectations. Is it possible to drop our support team an email at info@comfort-works.com with some photos of the covers you received to see how we can help? Would be great if we could get on the same page visually to better understand what the covers look like from your end and how we can improve it. Hope to hear from you soon! - Melvyn from Comfort Works -

Posted 1 year ago

“My recent purchase from comfort Works is terrible . The the construction is beyond sloppy and the fabric is flimsy and cheap. When i sent pictures to the company to show them the fit and how different the fabric was in both color and quality from the pictures they have on their website , they didn’t offer to replace or fox the problem but rather sent me on a wild goose chase of additional Pics and measurements . The soderhamn Sofa that I ordered the cover for is obviously a standard size. This cover is garbage . Beyond disappointed .”

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Posted 1 year ago

Hi Ren, sorry to hear about the Soderhamn covers not working out for you. The additional pictures we requested are zoomed-out shots that we need to check the overall parts that do not fit correctly so that we can troubleshoot the issue better. What you've already sent us is good, as close-ups but understandably, that's not enough for us to properly check what has gone wrong and how best to fix this issue. We also noticed that you didn't get any samples of the fabric you chose beforehand to see them in person. Not ideal, for sure, as the actual appearance and the feel of the fabric are highly subjective to the lighting condition of your home and to each individual too. We do have a solution for that but we need to tackle the fit issue first (which is typically a replacement as per our store policy on our website). Hope you'll understand why we need those additional photos! -Melvyn from Comfort Works-

Posted 1 year ago

“My cover didn't fit my footstool. I tried to contact customer support through email and nothing. I tried their automated chat system and it says that my email wasn't found and redirects me again to customer support. I was very excited for these covers but I guess it won't work for my furniture.”

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Posted 1 year ago

Hi Gaby! We're sorry to hear that you haven't received any replies to your emails. We found out that your email address got accidentally filtered as a non-customer support type email due to how it's spelled. We managed to retrieve your email and we'll get someone to reach out to you to troubleshoot the fit issue for you. Apologies for the inconvenience! -Melvyn from Comfort Works-

Posted 1 year ago

“Le cuir est de très mauvaise qualité. Bien inférieur à ma précédente commande . La fermeture menace de lâcher à chaque usage . Vraiment déçu , est il possible d avoir un geste commercial.”

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Posted 1 year ago

Bonjour Rémi, Vraiment navrée d'entendre que nos housses de coussins ne sont pas à vos attentes. Un agent de notre équipe vient de vous contacter par mail afin de résoudre le problème rencontré. Nous espérons qu'une solution se trouve rapidement. Bien cordialement, Équipe Comfort Works.

Posted 1 year ago

“Scam! Order never arrived and yet they charged me over $300 USD. I’m opening a dispute with my bank.”

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Posted 1 year ago

Hi A.D.! Can I trouble you to drop our customer support team an email about your order and including your order reference ID so that we can look into this for you? Unfortunately, we're unable to track your order using the details you provided with this review. You can email us at info@comfort-works.com. Sorry for the inconvenience! -Melvyn from Comfort Works-

Posted 1 year ago

“We do not recommend purchasing covers from this company if you have an IKEA sectional piece. It was a really difficult process and the product was unusable in the end. If you still want to proceed with this company, make sure that the product that they send you has slits/holes for the hooks and bolts in the frame that connect the pieces. Also, make sure the armrests are appropriately added to the right parts of the covers. We received a replacement set because there were errors in the first set and the second set still had errors. Also, the signature fit basically is loose hanging fabric, nothing is weighing the fabric down so it easily gets caught on the velcro that's attached underneath the frame (because IKEAs covers uses velcro)).”

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Posted 1 year ago

Hi Ang! So sorry that the second set didn't work out! Pretty unfortunate that due to the unique dimension of your KIVIK sectional sofa, we had to get the parts made-to-measure but didn't account for the sides of the sofa where they need to attach via the bolts. This is our bad and our customer support agent will help you with the next steps. Huge apologies for all the inconvenience caused and we definitely need to do better here! -Melvyn from Comfort Works-

Posted 1 year ago

“Order not delivered. Have emailed/reached out several times using email and text. No response. Please please get in to us and find my order. Or, give me my $ back.”

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Posted 1 year ago

Hey Julia! sorry to hear about the undelivered parcel. Very unusual for this to happen as most of our parcels do arrive at the delivery address. No need to panic, we're here to help! I see that one of our guys is on the case and has been in contact with you to get this sorted (and UPS has also filed an investigation), although you might not have been able to get a reply immediately as it was the weekend. If you could forward us the missing parcel claims ID that UPS provided you (or send us a copy of UPS's email for the claim), that would be super helpful for us in getting a replacement item out. -Melvyn from Comfort Works-

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Comfort Works Reviews