Complete Care Shop Reviews

Name: Complete Care Shop
Address: 330 Four Oaks Road Walton Summit Centre, ,, Preston
Rating: 2.33

2.3 Rating 385 Reviews

32 %

of reviewers recommend Complete Care Shop

Company Reviews

Questions

Metrics

2.3

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330 160 000

Email:

digitaladmin@nrs-uk.co.uk

Location:

330 Four Oaks Road Walton Summit Centre, ,
Preston
PR5 8AP

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Complete Care Shop 1 star review on 9th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suddenly needed a walking stick and placed an order. Very quick delivery, even better considering virus issues. Good quality and just what was wanted. Thank you all.”

Helpful Report

Posted 4 years ago

Hi Susan, thank you for taking the time to leave your review. We are delighted to hear you both pleased with your order and its delivery.

Posted 4 years ago

“Totally disappointed I ordered two walking stick seats £42 on the 16th June which were in stock. However after emailing and phoning I still haven't received them yet the payment was taken out of my account very promptly!”

Helpful Report

Posted 4 years ago

Thank you for bringing this to our attention and we would like to apologise for the delay in receiving your order. If you order has yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“I ordered 2 weeks ago nothing arrived. Managed to get through by phone after continually trying. Service was so bad I was beginning to think that they didn't actually exist. They do - avoid!”

Helpful Report

Posted 4 years ago

Hi Jeff, we would like to apologise for the difficulties you have faced in receiving your order. Over the last few months we have faced unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“I placed an order with this Company and received a confirmation email. The disinfectant spray hasn’t arrived and I tried to call and to email the company. They’re not answering their phone or responding, very worrying as I need the products by Mo day reopen my stores and now have to reorder. Of course, the money has been taken. I’ll have to try to get my money back from them but this is additional hassle that I don’t need at this point in time. Really poor service, my advice is.. don’t buy from them!”

Helpful Report

Posted 4 years ago

Hi Sonia, thank you for bringing this to our attention. We apologise for the delay you have experienced in receiving your order and any difficulties speaking to a member of the customer service team. If you still require assistance with your order, please visit the below URL. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“2 emails and a conversation with a female who said will credit yr account because item not in stock. still waiting. will not buy from them again.”

Helpful Report

Posted 4 years ago

“I will never recommend this company to anyone again. They have let me down and now my employer. Emailed and phoned so many times. I still have not received my order or the items missing from a previous order.”

Helpful Report

Posted 4 years ago

Hi Graham, would like to apologise for the difficulties you have faced in receiving your order. Over the last few months we have faced unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“I bought some slippers which arrived quickly and were of reasonable quality but did not fit. They were nominally size 6 which is what I wanted but were more like an 8. However my reason for the bad rating is that they have ignored all phonecalls and emails over the last 10 days and this seems to be a very familiar pattern from what I've read on here. I note from another website that a good percentage of the workforce can't stand them either so I do wonder how the Company's management is able to keep a straight face.”

Helpful Report

Posted 4 years ago

Hi Graham, we are sorry to hear your order did not meet your expectations on this occasion. We apologise for the delay in hearing back from our customer service team, due to the worldwide experiences of the last few months, our customer service advisors are working to see to the unprecedented number of queries that have come in. If you still require assistance, please visit the below URL to get in touch with an advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“hi are you still in buisness as imposs to contact by phone or are you just scamming to get the money i will do everything poss to make sure this company is investigated”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear you have faced difficulties getting in touch with our customer support team. Please visit the below URL to speak to a customer advisor, if you still require assistance. Thank you for taking the time to leave your feedback. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“hi placed and paid for an order on the 22nd april have tried to contact then by phone several times no joy when i did get to speak to someone not only was he dam right rude he said my order would be here we are now the 29 th may and still no order arrived you customer care for the disabeled is a disgrace”

Helpful Report

Posted 4 years ago

Dear Miss Bassett, we would like to apologise for the difficulties you have faced in receiving your order. Over the last few months we have faced unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“I have been waiting for an order for too long now and no wonder all the bad reviews. I wish I read them before ordered from you. Your average delivery time is within 5 days..... more 5 weeks or not receiving at all.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are waiting on your order to arrive. If you still require further assistance with your order and its delivery, please visit https://www.completecareshop.co.uk/shop-information/contact-complete-care-shop to speak to an advisor.

Posted 4 years ago

“Ongoing issue regarding return of adjustable bed. Unsuitable for 86yr old gentleman who is unsteady on his feet. The bed is too high and the bed moves easily across the floor when leant against. So totally unsuitable! Tried to arranged for return. Was told that as the item wasn't in 'unopen' condition (White glove service was paid for on delivery-£120) wrapping was obviously removed when installed and taken away by fitters! Was told would need to pay a further £120 for collection and removal. Agreed to this, Gaynor customer service advisor was my named contact (based Preston area) passed the request onto engineers for collection. She has yet to confirm/return my many calls. Rang several times, spoke to other advisors, who assured me they would pass my concerns to Gaynor via email and phone call. No one has returned my calls. I have constantly had to chase this up. This is still ongoing. The aftersales return service is a joke.”

Helpful Report

Posted 4 years ago

Hi Anne, we are sincerely sorry for the difficulties you have faced in returning your order. Our team are working to resolve all customer queries and issues after several months of unprecedented demands. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“Very poor service. I ordered a bed two months ago. It has still not arrived despite me calling the company numerous times. I’ve been robbed off with excuses and am getting fed up! Avoid this company.”

Helpful Report

Posted 4 years ago

We would like to apologise for the difficulties you have faced in receiving your order. Over the last few months we have faced unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“Waited a month for my item, fobbed off with excuses. Could no longer get through by phone. Only when I wrote a negative review on Trust Pilot did someone call me and promise to get it sorted - two weeks later, no item, no further correspondence. Emailed them requesting immediate refund - no response. This company is a joke and I'll be in touch with trading standards and citizens advice bureau if I've heard nothing by end of week.”

Helpful Report

Posted 4 years ago

Hi Danny, we are sorry to hear you are unhappy with the service you received. We will escalate your query to our Customer Service Manager once we receive your order number. Please refer to the private message sent. Our apologies to you once again.

Posted 4 years ago

“I am going to ask my mp heather scott to look into this company.”

Helpful Report

Posted 4 years ago

“Ordered house phone five weeks ago .it has still not arrived .was given tracking no but it was not recognised by currier .was told manager was dealing with it two weeks and then one week ago still no joy .am letting cc comp deal with it .if anyone out there paid by credit card ring them it’s so easy .dont bother opergising complete care you are just fobbing people off.”

Helpful Report

Posted 4 years ago

Dear Muriel, we would like to apologise for the difficulties you have faced in receiving your order. We are currently facing unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“Please help ordered a tumbleform chair and heard nothing now nearly 3 weeks later still nothing. They have taken the money promised to ring and let me know but nothing. If not here at the end of the week will talk to my credit card company to get my money back.”

Helpful Report

Posted 4 years ago

Dear Mrs Creech, we are sorry to hear you have experienced a delay with receiving your order. We are currently facing unprecedented demand and are working to fulfil all customer orders whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“Cancelled my order 5 WEEKS ago as the delivery was going to take too long. Despite having chased and repeatedly promised it would be refunded "in a few days" still nothing. Now they have taken to just not responding to my emails. I have reported the company to my credit card company who are now dealing with it to get my money back. Stay away from this company.”

Helpful Report

Posted 4 years ago

Dear Katie, we would like to apologise for the difficulties you have faced in getting in touch with our customer services team. We would also like to apologise for the delay you have faced in receiving a refund. We are currently facing unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“This is a company with terrible customer service. We order a phone for an elderly lady in total isolation in a care home due to COVID. The order was despatched on time but has been stuck with couriers for 2 weeks. I know this is a difficult situation but the level of help I received from this company was appalling, in fact, they could not care less. They did not reply to emails and even after 12 days of waiting said they would not look into the problem. Eventually, they said the manager would take a look, nothing changed and no one has called me back. I still have no idea when I will receive what I purchased…. Avoid this company!”

Helpful Report

Posted 4 years ago

Dear Lee, we would like to apologise for the difficulties you have faced in getting in touch with our customer services team and the delay you have faced with the courier. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“Where is my order for an incredibly vulnerable patient??? I have constantly had to chase??? Trading standards and refund time.”

Helpful Report

Posted 4 years ago

Hi Brian, thank you for taking the time to leave your feedback. I’m really sorry to hear about order delivery delay and would like to apologise for any inconvenience caused. Your feedback has now been passed on to our delivery team who will contact the courier company we use to deliver our orders. If you do require further assistance please visit: www.completecareshop.co.uk/shop-information/contact-complete-care-shop, to fill out a contact form for our customer service department.

Posted 4 years ago

Complete Care Shop is rated 2.3 based on 385 reviews