Complete Care Shop Reviews

Name: Complete Care Shop
Address: 330 Four Oaks Road Walton Summit Centre, ,, Preston
Rating: 2.33

2.3 Rating 385 Reviews

32 %

of reviewers recommend Complete Care Shop

Company Reviews

Questions

Metrics

2.3

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330 160 000

Email:

digitaladmin@nrs-uk.co.uk

Location:

330 Four Oaks Road Walton Summit Centre, ,
Preston
PR5 8AP

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Complete Care Shop 1 star review on 9th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used completecareshop before and always been very happy with it, However on 19th October i ordered a Royale extra wide commode for my son and was told i would have it in the next few days. It never arrived and on emailing was told they were relocating their warehouse and there was a slight delay, then today on the 28th October i contacted again to be told it was out of stock and not available so did i want to choose an alternative. I refused and asked for the money to be put back on my card and hopefully will get that within the next 48 hours so i can get one at a more reliable shop. Needless to say that is the end of completecareshop for me in the future The annoying part about it is it is still showing as in stock and ready to go and the other annoying part is the warehouse relocation story.”

Helpful Report

Posted 8 years ago

“Placed an order with the Complete Care Shop and was advised that delivery would be within 5 days. Two weeks later and still no delivery. Pathetic service and will not order from them again.”

Helpful Report

Posted 8 years ago

“Placed order and never arrived. When I complained they said they were in process of moving depot. This company is a scam. Do not use them.”

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Posted 8 years ago

“I placed an order for warm booties badly needed by my disabled wife on 17 November 2015. Now on 20th February 2016 - after the THIRD ATTEMPT ( starting in december 2015 ) to resolve this matter - having been told that it was delivered and signed for - I am still being fobbed off with excuses that I did not pursue the matter early enough - and that they have a 30 day returns policy ( how would you know that it is even a vague consideration if they don't even have the grace to send an email informing you that the goods have been dispatched so that you can register non-delivery ? ) I am no further forward. They seem to shamelessly avoid any responsibility. Other companies accept the liability and replace lost goods immediately. I would not advise you to trust this company. K LONDON”

Helpful Report

Posted 8 years ago

“I purchased a pair of Fleece Heel Protectors from this company in September and was told they would be delivered in October despite having a week's delivery time, they weren't. Instead I was told they were then going to be delivered in November, which made me decide to cancel the order. God only knows if they would have been delivered in November. Horrible dealings and it won't happen again.”

Helpful Report

Posted 9 years ago

Complete Care Shop is rated 2.3 based on 385 reviews