One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,023 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very hard to get to a chat line, but got there in the end. not a very good way to commute with peoples you should have a phone line , that is your problem.”

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Posted 3 months ago

“FANTASTIC SERVICE VERY HELPFUL A PLEASURE TO USE THANKS”

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Posted 3 months ago

“The issue I have is that you have to use chat. I have poor Internet so the chat system kept dropping off and I didn't know if I was still in the queue. Mackensie realised the issue and called me back after chat messages from me asking if we were still connected. Very poor of a company to rely solely on chat, expecting good Internet connections everywhere. I tried to connect on a Friday and took my business elsewhere because my connection kept dropping while I was in the queue.”

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Posted 3 months ago

“Hi Dealt with Holly HK9 and a lovely and pleasant person”

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Posted 3 months ago

“Thank you for your help”

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Posted 3 months ago

“I have just live chatted with Tia TD2 and she was very helpful and pleasure to chat with. My query was dealt with quickly and I would definitely recommend One Call Insurance for great service”

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Posted 3 months ago

“I am actually disappointed with one call because I didn't renew my car insurance but continued to be charged for VIP breakdown service for over 2 years.”

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Posted 3 months ago

“Agent KT1 was very clear and helpful today when I telephoned to discuss my renewal premium. All explained to me and I was happy with the result.”

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Posted 3 months ago

“Cheap, you get what you pay for. No phone line to call just online chat. Stressful when you need to contact them.”

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Posted 3 months ago

“LR1 was really helpful today. Thank you!”

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Posted 3 months ago

“Exit fees are disgusting”

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Posted 3 months ago

“ML2. Thank you so much clarity and guidance helped me today.”

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Posted 3 months ago

“Very poor software and disappointing that no phone backup but the live chat operator was superb.”

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Posted 3 months ago

“Didn't give me the quote i asked for. Live chat. Didn't help either. Not very good service”

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Posted 3 months ago

“Cerainly acceptable. I chose One Call because of favourable reviews, even though it was not the cheapest quote Compare the Market gave me. The documents offered by your portal did not seem to me to describe all the cover offered, especially on hire car cover, but other bits too, like legal cover. I tried to phone as I don't do well with on-line chats, but the phone number only offered options to progress claims. I opened a chat line and was 13th in a queue so had to wait a while. The chat did eventually succeed in providing me with details of hire car cover but it was a mighty stilted dialogue.”

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Posted 3 months ago

“KT1 was helpful and efficient”

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Posted 3 months ago

“Thank you EK4 for your help this morning, much appreciated. Everything answered and dealt with quickly and smoothly....great service, thank you.”

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Posted 3 months ago

“Its a shame as brokers you don't talk on the phone to potential clients. I could have given the opportunity to insure two vehicles and our house but no way of discussing other than online chat. Insurance Brokers used to offer the personal touch but clearly not in this day and age.”

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Posted 3 months ago

“In the end the agent TD2 was very helpful. Did manage to sell me a couple of add on's but beneficial. This after trying online for over 24hrs. Go to the chat and wait in line then get the admin fee waived , they are online only but the chat and agent is best and most efficient. Still more time consuming than a call though ,in my case.”

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Posted 3 months ago

“TD2 Helpful and informative”

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Posted 3 months ago

One Call Insurance is rated 4.6 based on 378,023 reviews