One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 377,835 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 377,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“being on-line is not a good start> good customer services shoulkd mean that customer can talk to company direct. In my case the proper documents were not loaded and the procedure is not really explained. Very confusing.”

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Posted 7 months ago

“While I'm happy with the quote and the cover listed on the quote, I found it incredibly annoying to have to select yes or no to questions about cover, AFTER I had accepted the policy. Now I don't know if I'm covered or not for items I had already selected ! The process is not clear. You need to sort that out and make it consumer friendly.”

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Posted 7 months ago

“poor that i could not change policy cover 3 days previous”

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Posted 7 months ago

“Nightmare from start to finish.”

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Posted 7 months ago

“Absolutely rubbish, never dealt with a useless company when trying to setting up a policy. Follow their instructions but still said it wasn't right. Never had to go through the process with any other insurance company ever”

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Posted 8 months ago

“Alisha (AR6) was helpful but the process was extremely painful. To amend my cover you don't have a phone service and all replies were very slow whilst I was connected so I've been online trying to amend my cover for over 2 hours now which is pretty preposterous.”

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Posted 8 months ago

“This is day one of my new motor policy which is starting at midnight. The web site advised I need to let them know about the quick start, via chat system. I didn't have to wait long, but they immediately went into "upsell" to try and get me to buy a load of extras. Do we have to copy America on everything? I hate upsell, so loses a star for that. Went to the document portal and checked the communication preferences and everything was pre-ticked as yes, which is unlawful under GDPR / PECR regulations. Knock off another two stars for not following the law. Not a good start. Not a good impression. Might still cancel under the 14 day cooling off period because this relationship feels trashy.”

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Posted 8 months ago

“37th in queue to live chat,had to wait ages and website was continually wanting to close as took so long.JA7,jack was really helpful though.Ihate that you set up auto renew and then you have to wait ages to stop this on live chat ,no way to cancel online”

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Posted 8 months ago

“Good price,but the issuing of documents with incorrect details on them and the hard work to get them altered so i could drive was difficult”

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Posted 8 months ago

“Took WAAAAYYYY too long to get a quote sorted (tried 7 times with the online portal - which is a nightmare!!!). Once I got chatting with Lucy (LR1) I eventually got what I needed - albeit after some significant up selling of more products and services! I am not under the illusion that LR1 is human but it all just goes to show that moving everything to chat bots andAI is not the answer - we still need humans to sort out problems that vary from the script...”

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Posted 8 months ago

“Nobody wanted to talk to me about my problem, rang three different people fobbed me off,went on the portal explained problem said it would be sorted, and it wasn't, went again on portal explained again problem said it would be sorted in 24hours keeping my fingers crossed, if not sorted don't know what I'm going to do.”

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Posted 8 months ago

“There is a great deal I wanted to say but there is no room. Leanne le6 was very good. One Call not so. No advice given on no liability incident I reported before payment. Huge increase on charge without explanation. Further increase in policy for the incident I reported even though I wasn't using my policy and without explanation. Why was I honest about it? The whole situation stinks of an exploitation because of the legal responsibility to have an insurance. My only redress because an apology is nice but of no effect, is to go elsewhere next time around. This I will do for all a company of your magnitude will care.”

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Posted 8 months ago

“I am really annoyed that when I bought a new van I insured it before I sold the old one and I have been charged nearly £56 to cancel the old policy. I have never heard of this before and certainly will not be renewing my insurance with you next time because of this”

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Posted 8 months ago

“The breakdown cover is not with the AA RAC or Green Flag but with independent companies who charge £3 per mile out side a 10 mile radius of your home so not what i wanted. you only find this out when you receive your PDF. When i requested a refund ,I was told there would be a cancel fee of £49.99 even though the policy was not even started. I could have gone with another company which was cheaper and done a breakdown cover with the AA just the same price but better . No cooling off period which most Insurance companies have.”

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Posted 8 months ago

“They are called One “Call” but you can’t call them, the live chat is almost dead, took me an hour to process a change of address for contents insurance. Cannot be recommended. Poor service”

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Posted 8 months ago

“It's actually impossible to actually talk to someone direct to ask questions so it took me a LOT longer to do what I needed to do. I tried to self serve via the portal , but could not progress with a policy change as I had questions about it .I couldn't find a Tel no as my policy wasn't up for renewal. Typing with one finger on a mobile to explain issues on the online chat takes ages. When I eventually got thing sorted after 45 mins of online chat the card payment froze and I got thrown out of the chat, and then I had to start again - no 26 in the queue! I eventually got through again and redid the whole lot. This time the operator got things done quite quickly, and instead of sending a link for payment used the card on file for PayPal so I would not get cut off again which was very helpful . Her name was Faye ( F?2 )A couple of phone lines to speak to someone when the proforma doesn't fit would be nice! This was the most stressful start to my day.”

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Posted 8 months ago

“I had to contact twice to ger my email confirmed! The same email that they sent this to?”

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Posted 8 months ago

“Very hard to get hold of anybody when you need to speak to an operator this online chat is absolutely rubbish hence why you lost my custom ?? Although when you manage to get through to somebody, they are very kind and helpful”

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Posted 8 months ago

“I am disappointed that my son is over on holiday from Oz and I can’t get him added to my car insurance”

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Posted 8 months ago

“I was using one call for many years 22years NCD unfortunately I had not one but two accidents had two claim no problem paying out thank you, unfortunately I was diagnosed with sleep apnea I am now sorted went to reinsure you were asking £4,000 having a laugh 😂 no problem found new insurance company I am happy chappy”

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Posted 8 months ago

One Call Insurance is rated 4.6 based on 377,835 reviews