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One Call Insurance Reviews

4.6 Rating 378,317 Reviews
92 %
of reviewers recommend One Call Insurance
4.6
Based on 378,317 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
97%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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I had great difficulty in finding how to communicate a problem with logging on to the Portal, but once finding how to access a person, be it by text, I got through to Tia M (Td2), I presume "She" was extremely helpful and sorted the problem. AND I still cannot get access to my insurance documents
Helpful Report
Posted 1 year ago
It took me nearly 1 hour to change my policy beacause of this online chat service
Helpful Report
Posted 1 year ago
There is no option to speak to anyone by phone about policy amendments. The portal directs you to an online chat service which is really slow. I've spent nearly an hour on the chat service which had it been by phone, would likely have been 10 minutes max. Poor customer service by the company.
Helpful Report
Posted 1 year ago
Getting anybody to answer by any means was terrible,but once achieved service was good
Helpful Report
Posted 1 year ago
Unhelpful. My excess was incorrect with the insuer, and refused to contact them told to sort it out with the insuer. I have been with one call for several years and will be looking for another insuer on renewal
Helpful Report
Posted 1 year ago
Found it difficult for them to understand that I wanted themto explore a different underwriter with charging me a cancellation fee onthe original policy. Faceless and voiceless interaction via webchat does not help this process in my view
Helpful Report
Posted 1 year ago
We took insurance out on the morning of the 15th January we needed cover that day as we had bought a van and traveled to collect it. The process of trying to access my portal acount was difficult and still is, it doesn’t recognise my details passwords etc. Have to access through guest link. Waited 25 mins to talk through live chat as the company is online only. Was told some one would email to insure us immediately no email came or any contact and rather than be stranded in Glossop we had to take out additional 1 day insurance with another company costing us £30 to get us back home to whitchutch. Not a happy customer. Also the system still won’t accept my details and password to sign in. Quit infuriating am thinking of canceling. I have contacted company today to change some details such as correct name extra.
Helpful Report
Posted 1 year ago
I spoke to a staff member via Live Chat and informed them I did not want to renew my policy with them and lo and behold they went ahead and renew the policy. Again I spoke to another staff member and asked why they've renewed my policy when I said not to. I was informed that the money would be refunded to my credit card in 3 to 5 days. Today I check my credit card account, and realised that they have deducted £31.11 from the total amount to be refunded. I will never ever use this company again.
Helpful Report
Posted 1 year ago
Great service from AR5, however waiting 30 mins to actually talk to someone on live chat is really poor, not to be able to actually pick the phone up and talk to someone is equally as poor. If I choose to use live chat and have the operator dealing with multiple other people at the same time as me should be a choice, however, equally so, if I want sole personal attention actually talking to someone on a phone that should also be a choice but it seems impossible to find a phone number on line unless you have been involved in an accident or broken down, which I hadn’t.
Helpful Report
Posted 1 year ago
The "Chat" person did a good job, five stars for them. BUT the phone lines say they are closed (not according to the hours in my policy renewal letter) and once logged into the portal, it says I can't make changes there - use the online chat. For which there is an additional charge!
Helpful Report
Posted 1 year ago
Too difficult to contact and make changes. I don’t find you helpful.
Helpful Report
Posted 1 year ago
I was sent a renewal quote at over 90% my current quote. I would expect 30%, even 40% increase given rising costs - but 90%! No changes except it was one year on. I did the online chat and got it reduced by lowering vehicle value and mileage, but it's still 60% more than current. Worse, my portal did not - as far as I could tell trawling through it - show my current premium, so I had to check my bank statement to find out what my premium is and to work out how much it had increased. Together, these are appalling practices which assume customers will just let the auto renew tick over at an inflated price, and impacts people who do not have the knowledge, confidence or ability to challenge it. I fedback this directly to the chat assistant and the stock answer was to write a review. So here it is. Beware the auto renewal and always ask for a better price.
Helpful Report
Posted 1 year ago
Very unhappy because like Angela Moore I made an enquiry about to see if a window bracket was covered on under the policy The underwriters said to me it’s not worth claiming as the excess is more than getting it done myself. How right they were and I was grateful for the advice. However, it was quietly one call still put my policy price up £250 just by a simple enquiry, and no claims ever made I have spoken to the underwriters about this, and they said there’s nothing to do with us it’s to do with One Call The underwriters said the old enquiries, even if it’s to confirm, they have the correct address will be marked as an enquiry only One Call don’t see it that way
Helpful Report
Posted 1 year ago
extremely frustrating process setting up a new policy! Would much prefer to actually speak to someone - after getting an online quote and using online chat to check if business cover was included (which was confirmed it was), the policy now shows only travel to a permanent place of work... now spending an age trying to "speak" to someone to resolve -
Helpful Report
Posted 1 year ago
Change of registration number to private plate. The portal would not allow me to do this and directed me to Live Chat which took 50 minutes, including being timed out. All my documentation with DVLA was in order so no excuse OneCall. Must do better.
Helpful Report
Posted 1 year ago
AR6 was helpful and deserves 5* - unfortunately the chat was slow and my query could not be resolved, I'm now waiting for the IT team to resolve why I did not receive an activation email to the portal
Helpful Report
Posted 1 year ago
Thanks for the chat today. It took a while to sort the insurance the response was slow and time-consuming I was the 21 in the queue. I wish there was a phone call to be offered instead of a chat. Specifically for some cases that is not straightforward. When I was in queue waiting, I was logged off many times, and to log in again I had to fill out all the details again and again. I found the experience rather stressful. If there was someone to talk to, it would be much easier and quicker.
Helpful Report
Posted 1 year ago
So difficult to get in touch with One Call now need to reopen phone lines. Live chat queues are shocking 51st in queue first time I tried to get through 58th in queue second time I tried. Not acceptable will make me think twice about renewing my policies with One Call.
Helpful Report
Posted 1 year ago
Took ages to respond
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Posted 1 year ago
Communication with you...hard Will be canceling this computer run company
Helpful Report
Posted 1 year ago
One Call Insurance is rated 4.6 based on 378,317 reviews