Contego Response Reviews

Name: Contego Response
Address: HEAD OFFICE 4 Maple Way, Aycliffe Business Park, Newton Aycliffe, Co. Durham
Rating: 4.82

4.8 Rating 122 Reviews

95 %

of reviewers recommend Contego Response

Company Reviews

Questions

Metrics

4.8

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

service@contegoresponse.com

Location:

HEAD OFFICE 4 Maple Way, Aycliffe Business Park, Newton Aycliffe
Co. Durham
DL5 6BF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience with this company. Sadly zero stars was not allowed. Booked via my insurance company to fix a wasps nest. Came out and were here less than 8 minutes. No prior site information given to us before attendance and no information left about the products used and what we should or should not do with pets in our household. After a week, wasp activity had not reduced so they were booked to attend again. It was a Friday and just before 4pm nobody had turned up so we rang the office. "He left 20 minutes ago and will be with you soon". It got to after 5pm and nobody turned up. By now the phone lines were closed. A wasted day of annual leave taken. Left voice mail to ask for a call back with an explanation. Received nothing. Turned up at my house today unexpectedly. We asked for SDS sheets and COSHH data. We were told that he has no access to this and we would need to speak to our insurance company. That's a breach of health and safety law. This company are shocking and couldn't care less about customers, their safety or their time. Avoid if you can.”

Helpful Report

Posted 7 months ago

“Worst experience in a life time. Not professional attitude nor success to their forced-entry heat treatment with cheap equipments doing a fake time wasting job. This company has a contract with a housing association force treat tenants in the most dehumanised way. If there was an option I would attach a photo, the way they handle the job. They have no basic knowledge to deal with bedbug. Dropping infested items from the infested unit in the backyard by the walls of other units. They hide the problem from other units for almost a year instead of warning and preventing measures such as filling the so many gaps and cracks on the floor boards and walls. Their so called professional in Edinburgh branch had no idea what is a mattress encasement. They did not introduced DE to the infested unit neighbouring units most probably not even the infested one. A mess for such a long time in 11 units occupied by only 1 person in each meaning if only they would keep their bed away from the walls since a year or 2 year ago - they hid when they came to rescue us! - using DE, sealing gaps, cracks and holes the problem would be long gone. But they didnt! We other units were forced boil washing items! lots of other hard tasks and being forced by the so un-success heat treat! Every unit with the bug has the bug! They forced this to all flats by a god knows what science! Their heat machine was a gasoline burner with no heat measurement device. They burnt all 3 fire alarm and half part of wall paper on the ceiling the other part was a cold spot! The house is made of hard brick and old thick wood any way! The building has an old ventilating system between the ceilings meaning there are always air flow, even if the burn all the inside walls will stay cold. Now they are introducing forced very serious fatal chemical to all units even the clear ones as they discover this? Or their failed heat treat proved it right? Still gaps between the wall of the infested unit and the one next to it. They may get a better profit by not fixing the problem but making it big. having 11 units instead of 1? We the tenants of social housing are under these company full power, we have no say! They do this made up decisions such as showering my clean new belongings with liquid poison with out a need of my permit. As a human living in a housing association I have no right to tell them do not touch my very own belonging, do not use my toilet when you forced me to put my edible into the bath tub for the fake, failed, cheap heat treat. I have much more to say. I feel a need to have solicitor to prove to the so called pro company the poor are not their Guinea pig.”

Helpful Report

Posted 1 year ago

“Didn't turn up for allocated appointment and lied on the notes stating otherwise. Cctv on front and back door to prove no one showed . Waste of time”

Helpful Report

Posted 2 years ago

Contego Response is rated 4.8 based on 122 reviews