COOK Reviews

Name: COOK
Rating: 2.24

2.2 Rating 135 Reviews

23 %

of reviewers recommend COOK

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2.2

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Telephone

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Anni

COOK 5 star review on 30th December 2024

Catherine H

COOK 1 star review on 14th November 2022

Anonymous

ARose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beef stroganoff. Very bland, no hint of mushroom, sherry, brandy or paprika flavours despite description & despite 31 Ingredients!!”

Helpful Report

Posted 2 months ago

“I bought a stuffed turkey breast just before Christmas and was very disappointed it was more stuffing then breast and for £16-50 was poor value for the money paid.”

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Posted 2 months ago

“We had the salmon and asparagus meal. I have had it in the past and it was always lovely but this one was not nice. Asparagus was so woody I couldn’t eat it and it just wasn’t tasty. Shame. I certainly won’t buy it again .”

Helpful Report

Posted 2 months ago

“I have been a frequent purchaser from Cook, in Hale Altrincham many many times, over several years; I was always very very satisfied. However, in 2022, I bought over £150 of canapés, and a full Christmas dinner for 6 people with extra dishes. The dinner was good; The canapés were so small that I was actually uncomfortable serving them to my guests; I did advise Cook, Hale of this, and they said they would note and report to the HO. They also graciously Offered me compensation. . I continued to shop there, following the ‘canapé disappointment’, and have purchased numerous items of meals for 8, 2,4. 2, 1, party deserts, Pate, all sorts; embracing the idea of ease and the fact that cook is ‘home made’ without additives. However, for Christmas 2024, I purchased several meal items, etc and different products to serve 4 people. Sadly, I have been Disappointed with three fishes I have eaten do far - I still have more items in my freezer. - the steak and red wine pie, was sadly lacking in meat and filling, and the meat seemed of poor quality, and was not tender. The filling overall, was inadequate for 4 people. - the chicken and leek pie, fared a little better. But again, the meat was not of good quality, and the pie was again, Inadequate for 4. - the new lobster thermadore starters were again Inadequate with minimal filling, albeit the taste was very nice. I really hope that Cook, will look to address these issues. It will be disappointing, if corners are cut. I would rather that Cook increased their prices sensibly, if needs be, rather than reduce quality and quantity. I hope the many other items currently in my freezer are less disappointing. Elaine Gordon”

Helpful Report

Posted 2 months ago

“Ordered Christmas meal £90 for 4 thinking it would be stress free lunch . So disappointed I felt I had to apologise to guests. although I followed instructions explicitly turkey breast was quite dry, roast potatoes tasteless and carrots and parsnips bland although gravy was good was very small amount for 4”

Helpful Report

Posted 2 months ago

“Used to love these but quality has definitely gone down, just had chicken dijon the meat was tough and the sauce had a sour taste. I've also found the same with the beef products having horrible chewy meat.”

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Posted 3 months ago

“Sweet potato Aubergine Sri Lankan Curry 🍛, Sweet potato was hard ,no sauce.”

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Posted 5 months ago

“Didn’t enjoy the Thai Green Chicken as the chicken was tough and chewy- not very pleasant.”

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Posted 5 months ago

“Purchased Gluten Free Thai Chicken curries twice on different weeks and suffered stomach upsets on both separate occasions. Have contacted Cooks Customer Service and registered it. Have eaten the same curries some months ago and no issues. Not feeling confident of trying again after the recent experience!”

Helpful Report

Posted 5 months ago

“Love your meals. Most things I've had are very tasty and feel like homemade, but I have a major complaint about your shops THEY REFUSE TO TAKE CASH. This is a disgrace when cash is legal tender. You are discriminating against many people who don't have or like to use cards. I've been fobbed off with oh it's safer for our staff not to handle cash, but you are contributing to the demise of our banks on the high street. Until you return voluntarily or the law changes forcing you to take cash again I'm afraid I can't recommend you. I only occasionally buy something in your shops always raising the same complaint with your staff. It's a shame as I would go in and buy more, but I am very reluctant with this refusal to take cash”

Helpful Report

Posted 8 months ago

“The meals we tried, chicken satay and chilli con carne were tasty ( although not as good as M&S or Waitrose ) but portions were very small so just not filling. Also way overpriced considering rice had to be added. Overall just not value for money and wouldn't bother again.”

Helpful Report

Posted 9 months ago

“Tried Smoked haddock and bacon, with sweetcorn & broccoli, liked the combination of sweet & white potato chunks. However it needed 15 minutes extra cooking time as was still cold in the middle. Fish was a bit dry & very little bacon. For the price would have expected it to have a more luxurious taste. Has inspired me to try making it for myself”

Helpful Report

Posted 11 months ago

“The leek & peas veg dish was awful…the leeks long, stringy & only half cooked , so most of it went in the bin! The beef stroganoff was good Chicken Alexander was also good but too much cream & fat for a people on low fat diets, as have several of your dishes. The fish pie didn’t contain enough fish & too much potato”

Helpful Report

Posted 1 year ago

“I bought the beef stroganoff as a special treat. With two small children there are times when we are too tired to cook. It’s also a challenge finding a dish that they may warm to - one we can buy and serve at tricky times. We usually cook from scratch so figured this may be a good option. Unfortunately it was not as good as I had hoped. But then what should I expect. It is a ready meal. The children would not touch it after tasting it unfortunately. It got better as I pressed on but it really was a disappointment on the whole. Some of the meat was chewy and the back flavour was a bit claggy. For the price of a meal for 4 it was a shame.”

Helpful Report

Posted 1 year ago

“The steak and ale pie tasted good but the pastry was hard and the meat was so small pieces and not enough, very disappointing”

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Posted 1 year ago

“Unfortunately, this is not a good review! My wife and I had both selected your "Slow Cooked Rump Beef with Brandy. The only good words we have for this great sounding meal was it's title. In fact we both go as far as saying, we do not require a refund, just add it toward the cost of a good chef. At this rate, it is a wonder you are still actually in business.”

Helpful Report

Posted 1 year ago

“Nothing like as good as they used to be. They used to be a cut above supermarket frozen meals. The prices still are but the food is not. I do hope they pick up again.”

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Posted 1 year ago

“So disappointed. It always looks so nice and bought my first one today for this evening's meal as out and about. Chicken in soy sauce with ginger. A handful of small cubed chicken pieces, not even a whole chicken breast, no where near enough for two, the strips of ginger and kale were tough and inedible. The sauce was tasty and thank goodness I did extra veg to soak it up! Will not buy again.”

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Posted 1 year ago

“Our experiences with your company’s food packaging has been very good. Sadly what holds the contents is so very superior to the food.”

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Posted 2 years ago

“I have enjoyed several Cook froducts but the Duck Confit I bought yesterday was dire. The sauce was too sweet (and had no trace of the much-needed acidity), the duck meat itself was good but came with a great thick layer of fatty, flabby skin. Because this had been cooked in a sauce it was NEVER going to be crisp and should have been removed from the dish beforehand. It also meant , that when I'd removed it, the apparent amount of actual meat in the dish was much less than it looked. Very disappointing and the dish needs urgent improvement”

Helpful Report

Posted 2 years ago

COOK is rated 2.2 based on 135 reviews