The Organic Butchery Reviews

Name: The Organic Butchery
Rating: 4.68

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

4.7

Based on 5,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

Michael Wiley

The Organic Butchery 5 star review on 28th November 2023

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bones I received are whole, I thought they came cut as they looked in the photo. I don t understand why there was water with blood in the package, I m very disappointed ...I m paying for the bones not for the liquid.”

Helpful Report

Posted 1 year ago

“main part of my order never arrived. Communication from their team was prompt but I was promised re delivery 3 times after chasing each time… nothing arrived and no explanation. It’s been a month since I ordered… still nothing.”

Helpful Report

Posted 1 year ago

“See my recent emails re short weights, for which I have yet to receive a reply! Maria Casey”

Helpful Report

Posted 1 year ago

“Three items not delivered and 10 days later I am still awaiting a refund. Seriously this is a terrible service. Phoned up several times, emailed, messaged various times. Still no luck. 231007524834”

Helpful Report

Posted 1 year ago

“Given I received the package accompanied by an email saying everything was fresh, I found one of the duck packages semi frosted, and the email responding to my query 24 hrs later telling me it had been previously frozen, meant I couldn’t eat it. And all requests for replacement or reimbursement were ignored I’d say this was pretty poor.”

Helpful Report

Posted 1 year ago

“Poor customer services, never was refunded for the full amount of poor quality bacon I purchased. only some of it even after they admitted there was a problem. I even had to chase up the partial refund and was told rubbish that they had not heard about the poor quality bacon then was told totally differently on another phone call to them. I was told people were in the office then 1 miinute later that they were off for the day. I notice when there is a problem the staff disappear rather than deal with the problem In short, they have lost our custom”

Helpful Report

Posted 1 year ago

“Very expensive and nothing”

Helpful Report

Posted 1 year ago

“I am not happy with the last purchase despite me been a customer for some time ..This is the worst product / May be delivery time it took Chicken is soft and smelling and the pack is warm not even frozen Plus when I open the chock it smells Plus the tips of the wings which I like to eat and reason I buy wings have been CUT OFF? WHY I like to eat the tips o the wings ..not sure why it was cut off and the whole delivery is not good”

Helpful Report

Posted 1 year ago

“I was very unhappy with my purchase , straight after receiving my order I went on to the website and advised Coombes farm that the items were not frozen, they had defrosted and so had the packaging and we just cold , the reason we buy this product is because of my husbands very sensitive stomach and there is little food he can eat as a result of this we had to throw our order away, we advised you of this and have heard nothing from you”

Helpful Report

Posted 1 year ago

“Badly packed, despite paying extra for, and receiving, early delivery everything had thawed. My email advising this was ignored”

Helpful Report

Posted 1 year ago

“Ham Hock had maybe 2 grams of inedible meat. What a con.”

Helpful Report

Posted 1 year ago

“Came unfrozen due to delayed delivery. Unsuitable for consumption as the order worth £60 was put in the depot overnight and in the van half of the day on the delivery day. No response to my email regarding reimbursement.”

Helpful Report

Posted 1 year ago

Hi Sylvia, Sincerest apologies for your disappointment regarding your order. Last time we spoke with you we had agreed to wait for the order to arrive to assess its condition, as you were away on holiday - as per our phone call you had agreed to get back in touch if there were any issues. Often there are small hiccups with third party couriers, however we are more than happy to rectify these if notified of this. Please contact us via email at hello@coombefarmorganic.co.uk and we will happily resolve this for you.

Posted 1 year ago

“Unfortunately we were very disappointed with the mince particularly as we purchased 3 kgs. When it arrived we were surprised that it looked like it had very high fat content . We have cooked the mince in a couple of meals and quite honestly it was awful. Very fatty and quite a bit of gristle . We will not be purchasing again. We purchased 8 chicken breasts and they were very good though !!”

Helpful Report

Posted 1 year ago

Hi Barbara Thank you for your honest review, we are pleased you enjoyed the chicken breasts. However, we’re really sorry to hear you were disappointed with the rest of your order. Please pass any further feedback to us via email at hello@coombefarmorganic.co.uk The Coombe Farm Team

Posted 1 year ago

“I didn't like this bacon it just tasted like salty pork”

Helpful Report

Posted 1 year ago

Hi Kitty, Thank you for your honest review, we're sorry you were disappointed with your order. Please email your feedback to hello@coombefarmorganic.co.uk The Coombe Farm Team.

Posted 1 year ago

“Mostly pastry which was very hard on the outside and undercooked on the inside with very little meat and a dubious gravy with some vegetables. One of the worst pies I have ever eaten and at this price unforgivable. Avoid.”

Helpful Report

Posted 1 year ago

Hi Stephen, We're really sorry to hear you were disappointed with our pies. Please email you feedback to us via email at hello@coombefarmorganic.co.uk The Coombe Farm Team.

Posted 1 year ago

“Well, my parcel should be delivered on Saturday and has been held on dpd depot for 4 days. Got my refund without any hassles but I still wanted my products”

Helpful Report

Posted 1 year ago

Hi Dawid, We're really sorry to hear about your experience! Unfortunately, using a third party courier service can sometimes mean that things can occur in the delivery process that are out of our control. You'll be pleased to hear that we are currently trialing several courier services, to see which service proves most reliable for our customers. We're glad to hear you were fully refunded, however we understand your frustration & sincerely apologise for the inconvenience. The Coombe Farm Team.

Posted 1 year ago

“Pastry awful. Too much salt”

Helpful Report

Posted 1 year ago

Hi John, So sorry to see your review, please do pop us an email on hello@coombefarmorganic.co.uk or give us a call 01460 279 509 so we can help you further. The Coombe Farm Organic Team

Posted 1 year ago

“Delivery did not come to my door and the customer center did not help me even though I have told them a specific instructions in advance. The service care also did not care about it afterward. Also bone for bone broth came in too big size, so it did not fit in a pot.”

Helpful Report

Posted 2 years ago

"Thank you for your review. I am very sorry for the lack of delivery and service that you received regarding this matter. I completely understand your disappointment as it was a completely unacceptable experience. Please do not hesitate to contact me at hello@coombefarmorganic.co.uk, so I can resolve this issue for you."

Posted 2 years ago

“When opened for new year they were off, not their usual standard, sad to say”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to share your experience with us, we were sorry to hear that there was some disappointment with the quality. Our packing team carry out quality checks before everything is packed. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you.

Posted 2 years ago

“In explanation, further to dpd issues, responded to your offer for earlier delivery on 21st for the whole order. Order eventually arrived on the 23rd, after advised delivery date and time changed 3 times by dpd, and having been on unrefrigerated transport since pickup on wed 21st, according to dpd tracking. Clearly this was not acceptable so refused delivery and had to source alternative turkey etc. Very disappointed and have emailed yourselves and awaiting a reponse.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback. We are very sorry for the lack of delivery and service that you received regarding this matter. We completely understand your disappointment as it was an unacceptable experience - it's something we will be looking into further, please can you send us a email to hello@coombefarmorganic.co.uk as we can not see any email from you.

Posted 2 years ago

The Organic Butchery is rated 4.7 based on 5,612 reviews