Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.95

2.0 Rating 469 Reviews

19 %

of reviewers recommend Coopers Of Stortford

2.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

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“No instructions for chair cover”

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Posted 5 years ago

“Ordered solar torch lights and one stopped working the following week. Sent email and received reply apologising and saying a replacement would be sent immediately. Ten days later, no replacement and no reply to email asking where the goods are.”

Helpful Report

Posted 5 years ago

“Coopers returned my order with all my card details, including secure number, signature, address, everything to someone else. Cards had to be cancelled. Called Coopers, 14th in queue on premium rate, only to be told she only took orders. Was told she would pass to someone else who would call me back next week. Advised I wanted a call back today by end of business or will be seeing a Lawyer. Was assured it would be passed urgently and I'd be called back today. No call back received. I will never buy from or trust this company again. Incompetent.”

Helpful Report

Posted 5 years ago

“My card details, including the full number, secure code, address, etc were sent to someone else by Coopers. Called to complain. After waiting as 14 th in queue to be told they could only take orders. Said they would pass to someone else as urgent. Waited all day for call but never received a call back. Coopers do not even deserve a one star. You have a security breach by incompetent staff and don't even have the courtesy to call back or look into it. I certainly won't be buying anything else from this company. Coopers breached my confidential information which is illegal.”

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Posted 5 years ago

“Absolutely disgusted. Will never buy from them again. Total ripoff. Their phone numbers are premium rate at 55p per minute. Needed some help with a dodgy item ended up costing me almost £8 in call charges. After all that problem was not resolved by useless technical support. Found out they're just a call centre with only a database to assist them. Guy I spoke to was on his notice and blew the whistle to me.”

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Posted 5 years ago

“I will never order anymore goods from this firm, their customer service is TERRIBLE and the good rarely arrive when expected you have to keep chasing them up!”

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Posted 5 years ago

“For two days on and off I tried to reach customer service having been 13th in the queue then 15th then 11th. Eventually I decided to hold on and when I got down to 3rd in the queue I was cut off. I had bought a hot brush two months ago and when using it the other day the brush broke away from the handle. Hopefully I will be able to contact them but I will never order from this company again. Their customer service stinks.”

Helpful Report

Posted 5 years ago

“WARNING DO NOT BUY FROM THIS COMPANY TO AVOID LATE MAILING, VIRTUALLY IMPOSSIBLE TO CONTACT CUSTOMER SERVICES, 14TH & 17TH IN CALL QUEUE, 3 DAYS + TO RESPOND TO NON DELIVERY OF ORDER!!! Ordered birthday gift for father on 6th August 2019 for birthday on 15th in plenty of time. Coppers say all deliveries should be with in 5 days. Item still not arrived on 14th!! Tried to call numerous occasions, 14th inline call queue and 17th!! Tried to email automatic reply stating get back to me in 3 DAYS!!! Dreadful dreadful company. Will never buy from them again. Finally got through to customers services and it was only mailed on the 13th by Hermes, great probably never get it then.”

Helpful Report

Posted 5 years ago

“A sizing issue cost me £14.00 to rectify with this company! I bought a pack of seamless yoga bras. They were two sizes too large, so I posted them back to Coopers at a cost of £4, asking for a refund instead of an exchange because their sizing is difficulty to judge. Almost 19 days later I hadn’t received the refund and decided to phone them to find out why. I waited for 20 minutes (24th in the queue) at a cost of 7p + my standard call rate per minute. Only to be told the refund had gone through to my PayPal account, but if it hadn’t gone through they would do it immediately. I rang off and checked my PayPal account. There was no refund! Then Vodafone sent me a text message to say I had reached my monthly ceiling of £10 on premium numbers!! I have not phoned a premium number since May 2019. I then sent them a scathing email laying it all out with photographic proof and mentioning rip-off Britain. Within a few hours I received an email from PayPal to say they had refunded my money. Yesterday I visited a Vodafone store, and they confirmed that the £10 was all for 08444824400, which is Coopers number. :( I will avoid this company at all costs in future.”

Helpful Report

Posted 5 years ago

“I cannot comment on Coopers policies, I merely wanted to order something from them, But thought to do some research first! you know, I'm sending money, with no guarantee, are they hot air? am I wasting my signature, savings etc? After reading a few comments here, I am convinced not to hunt the cheque book out!! But it also brings another question into My head. Why do we Have to pay in advance for things that may arrive in the post, may not, may work when they they get here, may not!. Surely the onus needs to be refocused on the suppliers of these goods and 'cheques/credit cards/ any payment methods , only get approved to the supplier once the purchases have arrived and work as advertised!!”

Helpful Report

Posted 5 years ago

“Bad customer service. I ordered a hose it leaked so they said don’t sent it back. They sent another out I refused it and I never heard anything so emailed them . They don’t reply I phoned them I asked were my money was she said you signed for it I said the courier gave me a card so I told them the bar code number then she said I’ll speak to my manager and give you the refund that was a week ago. Where is my refund . I will never shop there again.”

Helpful Report

Posted 5 years ago

“Placed order on 29th July.Having placed order confirmation stated that one item will not be available for 6 weeks.Two other items I needed urgently but nothing has been shipped. No answers to e-mails, gave up trying to ring them - huge waits. Dreadful service suggesting that this company (who I have used many times in the past) have serious problems.Have cancelled my complete order.Cannot recommend.”

Helpful Report

Posted 5 years ago

“put an order in and it stated will receive it within 5 days. no communication from them about dispatch. on day 6 i contacted them twice, no reply. then i contacted them through paypal dispute and asked for a refund as i hadn't received it. strangely enough I got a reply saying it had now been dispatched. when it should have been dispatched 7 days previously (according to their website). yes the product was ok, but customer service and communication and delivery was rubbish. i wont use them again”

Helpful Report

Posted 5 years ago

“Placed order 24th July (Coopers confirmed order 5 day delivery) I chased order on email 30th July - no reply. Telephoned today 2/08 to be told item out of stock and would be another 2 weeks. Extremely bad customer service for not getting back to me and for the long wait on the phone to find out my item would be yet another 2 weeks making 4 weeks total. Would certainly not buy or attempt to buy from this company”

Helpful Report

Posted 5 years ago

“Purchase a battery operated lawnmower in 2017 the battery charger stopped working,contacted coopers by e-mail on two occasions and there responce was we don't supply battery chargers on there own and your guarantee is up,bearing in mind you only use it in the summer months ,just starting my small claims court case against them they should not be able to treat customers like this,they have a duty to the public to action any puchases that are faulty ,I am left with a £200 pound lawnmower and two batterys that are useless because of a faulty charger,NOT GOOD ENOUGH.”

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Posted 5 years ago

“Coopers are verging on extortion. They send the wrong order then charge you seven pence a minute on the phone, to sit in a queue of twelve people waiting to be seen to. My wife sent an e'mail ,but guess what! no reply. My advice is do not order anything from coopers”

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Posted 5 years ago

“Avoid this company they don’t deliver on time customer service is terrible and I still ain’t even got my older”

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Posted 5 years ago

“If I could give it no stars I would this company doesn’t know how to run a company customer service is disgusting how they talk to you and treat you they shouldn’t be able to run a company my product is still not come if not send me no tracking details just told me I should wait in for three days and it’s already been seven Terrible do not order from this company not worth the stress”

Helpful Report

Posted 5 years ago

“Hi ordered F778 and F546 a couple of weeks ago paid on Visa Debit not heard anything about my order keep trying to phone customer services but no one seems to answer . have used you before lots of times bur very disappointed this time”

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Posted 5 years ago

“I ordered 4 half barrel planters on 12th July for my mum's birthday on 20th on a 5 day tracked delivery which should have been no problem but as with many reviews coopers have told me after 3 phone calls to customer service that it was not dispatched until today 6 days after they took my money and I won't receive the order till next week customer services are rude and very unhelpful all in all if you want to get what you pay for on time stay away from these people as they will fob you off and you won't get anything when you need it you have been warned”

Helpful Report

Posted 5 years ago

Coopers Of Stortford is rated 2.0 based on 469 reviews