Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 473 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality service”

Helpful Report

Posted 2 years ago

“Coopers of Stortford have kept my deceased mothers information illegally for over a year. I have been asking them to remove her name and address from their database, for 15 months I have returned their catalogues, that have been re-directed to my address. They send so many catalogues, about 1 a month. You can’t call the customer services number without a charge. I have also sent several emails via their website, which have all been ignored. They do not have a direct email address. This company spam you, as soon as they have any details, my advice, never give them your information and do not buy from them. They can not be trusted. I have been extremely distressed with having to deal with this terrible company, they continue to send catalogues. PLEASE REMOVE customer account 3364057.”

Helpful Report

Posted 2 years ago

“After terrible customer service I rang you and I have now been charged for the call”

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Posted 2 years ago

“Premium rate phone line and one awful customer service lady who had the warmth of a nile crocodile”

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Posted 2 years ago

“I have been a customer for a number of years and have no complaint, goods always delivered in good condition and as i always order by phone operators are very pleasant and helpful. Just remember no company is perfect and all have their ups and downs.”

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Posted 2 years ago

“Ordered a garden ornament; in stock and due for delivery in 5 days. Was told would be delivered as scheduled on the Friday. Nothing arrived. Now 4 days later still nothing. Phoned Sortford who tell me once it leaves them it’s no longer their problem. 30 minutes on the phone at premium rate. Shocking service.”

Helpful Report

Posted 2 years ago

“Ordered a small cabinet. Didn’t arrive after 2 weeks. Payment was taken from my account as pending three times even though item never received. Company emailed repeatedly to try and get my money back into my account but just told it was ‘ghost payments’ and the money would return at ‘some point’. I waited weeks for these payments to be cancelled and the money returned to my account but to no avail. Finally had to phone the company to chase my own money and ended up costing me £7.28 on my phone bill as company uses premium phone services. Never even received item. Feels like a scam company as still have no understanding why they needed to even have the item pending from my account so many times for so many weeks which left me unable to have sufficient funds. Stated there is nothing they could do about this. Avoid this company at all costs.”

Helpful Report

Posted 2 years ago

“Paid 182.98 on 6th May for Treadmill that did not work when unpacked. On 3 collection dates during May the firm to whom Coopers sub-contract to collect faulty goods did not show up. How do I return this package before I have to get it taken to the Tip?”

Helpful Report

Posted 2 years ago

“Poor customer sevice. No meaningful reply after some weeks to a question about a garden shrub.”

Helpful Report

Posted 2 years ago

“Don't give discount codes on catalogues for you to get price offered. Telephone us premium rate and complaints team/process is farcical. Not my first complaint.. lesson learned! Will not use again”

Helpful Report

Posted 2 years ago

“Charge a small fortune for delivery. Do not deliver within delivery slot nor provide any apology. Emails are ignored! Letter to head office it is!”

Helpful Report

Posted 3 years ago

“Any company that charges you a Premium Rate call charge to speak to them, does not deserve to be in business. 😤”

Helpful Report

Posted 3 years ago

“Placed order 9/2/22 4weeks later no delivery absolute joke will be contacting trading standards”

Helpful Report

Posted 3 years ago

“PREMIUM RATE PHONE, PUT ON HOLD FOREVER, VERY CHEAP PRODUCTS TOO DRAW YOU IN, THEN GET SCREWED ON THE PHONE CHARGE.. SCAMMERS”

Helpful Report

Posted 3 years ago

“Utterly shocking company that doesn’t deserve customers. My parents, both in their 80’s, spent £350 in ordering all their Christmas presents in November 2021. It is now almost February 2022 and they still haven’t received them, resulting in them being unable to buy anyone a present for Christmas! They literally spent hours on end in desperate and futile telephone calls to completely unhelpful, pass the buck, working from home with screaming babies in the background staff. Staff that tried to blame my parents for giving a incorrect address, which was a lie, because Coopers had sent their order to the wrong address. A staff member suggested if they wanted their goods they should contact the people at the address they sent it to and ask them to send it to them! They also suggested they go and collect their order themselves from the address Coopers had incorrectly delivered it to. For disabled people in their 80’s, a round trip journey of 800 miles, which would have taken them 4 days. What a disgustingly shameful request. On Coopers advice my parents cancelled the order then re ordered so they may get it in time for Christmas. After waiting and waiting, and hearing nothing more, they spent many more hours on the phone in a perpetual buck passing fest, only and eventually to be told their was no record of their re order! If it wasn’t for the stress and heartache this has caused it would be laughable…. Coopers, then refused a refund on the re order because they now cannot find it on their records. I have had much experience with incompetent customer service in my life but this sorry disgraceful company have raised the bar significantly! In desperation my parents approached their bank, who unlike Coopers, have been completely understanding and are providing a refund! Oh, and if anyone fancies having my parents order, please feel free to collect it from Cornsay Colliery, where Coopers have just left it at wrong address! Coopers, you are a disgrace!”

Helpful Report

Posted 3 years ago

“Waste of time tried for 15mins to order items gave up in the end”

Helpful Report

Posted 3 years ago

“I ordered a mini-table CodeC969 which is excellent for the purpose I needed except it says it’s so easy to fold away and store. This may be for a young person to fold away but for me in my 80s it is extremely difficult. It’s awkward and impossible to get the legs in correct position to fold. I wouldn’t recommend this product for anyone over 60.”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID! IGNORANT CUSTOMER SERVICES, UNHELPFUL. ALSO COST ME £12 FOR A 15 MINUTE PHONE CALL TRYING TO FIND OUT THE MESS THEY HAD MADE WITH MY ORDER! I HATE THIS COMPANY!! AVOID¬!”

Helpful Report

Posted 3 years ago

“Do not order from this company. They offer false promises. I ordered items from them totalling £50 on 17th December 2021. It was posted all over brochure and adverts everwhere that if items were ordered before 20th Dec 2021 they would arrive in time for Christmas. This has not been the case and when eventually got a response from the company stated they had just been dispatched on 27th December. No refund or recompense offered. I will be contacting the Ombudsman to advise of their poor quality service and other places which they are advertising their false promises. Absolutely rubbish company. Too many good companies offering an excellent service to put up with this rubbish!”

Helpful Report

Posted 3 years ago

“Will NEVER use this incompetent company again! Ordered two lamps. Received two of the same item. I have so far spent over £15 on the phone trying to rectify their mistake! Every person I have spoken to has been RUDE with no apology and a disinterested ignorant tone! Was told a replacement would def be sent in time for xmas. Called them again today to check this as have had no notification and was told it has not even been sent! ABSOLUTELY DIABOLICAL COMPANY. AVOID WITH A BARGEPOLE! CUSTOMER SERVICE IS IN THE GUTTER.”

Helpful Report

Posted 3 years ago

Coopers Of Stortford is rated 1.9 based on 473 reviews