Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.95

2.0 Rating 469 Reviews

19 %

of reviewers recommend Coopers Of Stortford

2.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly I purchased two solar trees for the garden they worked last year but then didn't this year, Coopers sent two replacements through which are currently working, but they only came with one stick to put in the ground, I've emailed and had no response, leaving me no option but to leave this review. I sent photos of what I received and the packaging but no response at all. Very disappointed with this service, I've had problems before and had to chase with numerous emails and phone calls, I just can't be bothered this time, I just won't order anything from Coopers again. Bad customer service.”

Helpful Report

Posted 3 years ago

“Doesn't deserve 1 star! Took over 2 months, with numerous emails and phone calls to get refunded. Accused of not returning an item ! Even though I had proof of courier collecting it. If I hadn't chased my refund it would not have been given even though they had the returned item. A very, very underhand company. After over 2 months of hassle, only the scantest of apologies ! I will never order anything from them again. Avoid! Shoddy customer services, product quality below par and fanciful catalogue descriptions. But, if you must order, use a credit card in case you need help with a refund and keep proof a of payment and proof of any returns.”

Helpful Report

Posted 3 years ago

“I received one replacement parasol, it arrived damaged and used. That was collected and another parasol was sent. That second replacement was also damaged and used. Seriously, who are the people in the warehouse checking the outgoing products. Coopers of Stortford you need to be aware that you’re sending out damaged and used goods from your warehouses. Look at the reviews and do something about it. Clearly you don’t it seems.”

Helpful Report

Posted 3 years ago

“Ordered £60 item was told 5 to 7 working days still waiting 12 days later. After2 phone calls still in warehouse!!.so will never order from 2nd rate firms like this again.They do not deserve custom”

Helpful Report

Posted 3 years ago

“Avoid! Firstly website said order hadn't gone through, so ordered again, only to find I had ordered 2 ! Telephoned, but coopers refused to update order, said I was to return the unwanted item for a refund. 2 items arrived, one duly returned, then days later the second developed a fault (absolute pile of s...e, complete rubbish broke on first use !), so returned for a refund So 2 items ordered and delivered and both returned. Expected refunds for both, not forthcoming. Instead another item sent I refused delivery and it went back to coopers. I have recieved a refund for one item, but coopers refuse to refund the 2nd item as they say they replaced it, even though I clearly asked for a refund. To be clear, I paid for 2 items, returned 2 items, coopers sent a 3rd which I refused delivery and went back to coopers and so far have one refund ! I am £65 out of pocket, have NO items and coopers are saying that is it. I am not entitled to any further refund, even though I have nothing but have proof of all returns !! I will never order anything form them again, will never recommend them to anyone, they are unbelievable.”

Helpful Report

Posted 3 years ago

“We had a gross pot for delivered !! we wouldnt& hadnt ordered it. Sent to wrong address.Itried calling on 2 different numbers held for 20 mins.Tols I was 3rd in queue !!! JOKE!!At 3:56 we were cut off as they close at 4pm No voice mail . QUALITY not what it used to be& service is non existent!!!”

Helpful Report

Posted 3 years ago

“I purchased a carpet sweeper for 28.99p.The screw thread has gone on one of the connecting rods and keeps coming off when in use.It seemed good when I first bought it but has gone down hill too the point were I can no longer use it.For that sort of price you should be able too have confidence in the product but not in this case.Very disappointing indeed.”

Helpful Report

Posted 3 years ago

“Can't believe how my order gets sent to a totally different address and now awiting an update delivery ! Plus the fact my personal details ( Name and phone number has be passed on to a stranger !!) After several calls to rectify this a delivery big part of the order has arrived. How long I don't no when the rest will be delivered. Shame Cooper's You've let me down..”

Helpful Report

Posted 3 years ago

“THANKYOU,,Order received just now,,delivery in 2 days,,,order correct,,,first class service and delivery,,,NO PROBLEMS,,,Will use again,,,thanks,,SB,,,,,”

Helpful Report

Posted 3 years ago

“Excellent delivery. Well packaged. Telephone ordering efficient and accurate. Telephone customer service excellent, only waited 10 minutes to drop from 14 in the queue. Polite and friendly person at the end of the phone and was very patient in answering my questions. Will certainly use Cooper's again. Thank you. Lesley Eaton”

Helpful Report

Posted 3 years ago

“Waiting for delivery of lawn mower. Unable to track as it doesnt recognise my post code. Been lied to on phone, unable to cancel for refund until I refuse delivery! What delivery?? Then will have to wait 14 days for refund after they have received it. If it doesnt arrive at all what then. Hermes received it supposedly on 21st May. Will wait another week then contact trading standards and PayPal for a refund. No customer service at all. dDO NOT ORDER FROM THENM.”

Helpful Report

Posted 3 years ago

“Ordered online quickly and order was received in a few days. Excellent service”

Helpful Report

Posted 3 years ago

“Please stay clear of this company it as the worst customer service ever ,they keep you on hold for ages on the phone at your expense , then don't help you with your questions about your problem , again stay clear you will be sorry if you make a order from COOPERS”

Helpful Report

Posted 3 years ago

“Parcel was damaged only put in a black rubbish bag should have been four items in parcel only three arrived ,it had been opened and retaped back up”

Coopers Of Stortford 1 star review on 23rd May 2021

Helpful Report

Posted 3 years ago

“Buy three and get one free they said , parcel came and gess what only three in a black bag yes that's right a black bag, wouldn't recommend you fall into the same trap as I did , customer service a waist if time”

Helpful Report

Posted 3 years ago

“i have tried to look and order from catalogue and just go to other sites, i have been trying to find login details as not happy with the product i have given up and phone calls are stupid money all in all bad wont be getting anything from here again”

Helpful Report

Posted 3 years ago

“I have tried to order for about 45 MINUTES and put my card details in and not been able to finish. Given up as a bad job. Not a happy customer”

Helpful Report

Posted 3 years ago

“Purchased step lawn edger but was faulty contacted coopers and they replaced it within a few days excellent service would recommend using this company again”

Helpful Report

Posted 3 years ago

“I ordered garden stone effect edging in a light colour but was sent grey which I did not want and I phoned to arrange collection. I was told that Hermes would collect it on Friday, but they did not do so. I phoned again and another collection was arranged, but still they did not collect. I am annoyed that they sent me the wrong colour and it still has not been collected for a refund of my money. This was my first dealing with this company and it will be my last, yet most reviews I read are good.”

Helpful Report

Posted 3 years ago

“Awful website. Pay for an order but get an error message saying order not complete and to contact contact customer services, who do not see the order on their system even though the charge has been made on my credit card. They were not bothered about rectifying the situation or finding out why their website failed. Their only comment was "that will drop off the credit card in a few days then wont it". I hope it does!”

Helpful Report

Posted 3 years ago

Coopers Of Stortford is rated 2.0 based on 469 reviews