Copart Reviews

Name: Copart
Rating: 2.31

2.3 Rating 580 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“They blocked my account as I was a new member because of an old tenant living at same address apparently has arrears and and saying I have to pay for them ridiculous and getting nowhere with them don't want to pay me my money back and don't want to open my account show them evidence and proof of who I am and wasn't aware of the situation it's like moving into a property with somebody else's bills and you've got to pay for them it's just sick and stupid and getting nowhere with them for months and months”

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Posted 4 years ago

“horroble place to buy a car, they charge you to many fees like the car are brand new.”

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Posted 4 years ago

“Terrible customer service. Exorbitant fees. Waited over 4 hours to pay for and pick up one vehicle. Stopped buying years ago when service went down and they got greedy. Figured I would give another chance. Done for good this time”

Helpful Report

Posted 4 years ago

“if there was a zero it would be zero crappy company all around charging 385$ on 1000 bid 38% thern tacking on bs fees again virtual bid gate garbage company couriers dont even want to go to certain locations because of unstaffing so lets charge americans more tyhan other. foreign buyers buying all the cars for export where there are no title laws and many other things they donot support good hard working american companies... copart is garbage”

Helpful Report

Posted 4 years ago

“BIG Red Flag, be careful from this auction, there fees super high, we are a dealer and still charging us $3300 fee yes $3300 on less than $15k vehicle, been in business for more than 10 years and this the worst auction we dealt with.”

Helpful Report

Posted 4 years ago

“Horrible customer service if there is a problem with your account.I have spent two weeks and hours upon hours on hold with the A.R. department and customer service trying to get a problem resolved that would be as simple as making a courtesy call.I have spent over a million dollars with this company.They could care less.and are glad to tell you so.Most of the problem seems to be with the California division.Nobody wants to take responsibility .you get passed back and forth until your dizzy.I have asked a least a dozen times for an E-mail as to whats going on and in two weeks not a one.One star is a compliment”

Helpful Report

Posted 4 years ago

“I bid on a 2005 PT Cruiser convertible where the damage listed was"side damage" and "rear end damage" and scratches, but "runs and drives". Before I got too carried away by auction fever, I visited the location and inspected the car. Staff was very cordial, and loaned me a car starter pack to start the car. Engine ran good and so all looked ok. Then I noticed that there were strut springs on the passenger floor and I wondered where these came from. The rear end of the car was down on the axle, and it was obvious that someone had taken the struts off and stole the cartridges and left the springs on the floor. I compared the "sag" at the rear of the car to the listing pictures and it is obvious that the listing pics show the rear of the car on its suspension as per normal and the actual condtion showed a suspension tampering that left the car undriveable. I alerted the store manager that I wanted my bid cancelled based on the stolen parts. This theft could only have been done by those with access to the car after the listing; namely employees. My bid was cancelled, and the car re-listed with new pics but the same description of damage as before- no mention of suspension damage. This is for the next guy to figure out I guess. Is this ethical behavior? Do we expect this kind of "catch us if you can" treatment at Lowes or Home Depot? I have bought cars from Copart in the past with good results. This experience made me read other reviews, and I think its best for me to stay away in the future from this operation, based on this non disclosure of problems with this car. Would you like to be the buyer of this surprise??”

Helpful Report

Posted 4 years ago

“I purchased a 2016 Harley switchback from Copart Rochester It was listed with front end damage "no other or secondary" paid$3000 as they loaded it on my trailer i noticed the right cover was missing and also the ECM and BCM so i called out the manager. we looked at the pictures posted for the listing and the parts where on the bike . at that point he told me he new nothing about motorcycles and to take it up with STATE FARM INS .it gets better!! when I got home I found out the internal parts of the engine drive had all been stolen and the covers replaced. called STATE FARM REP. back and was told he new parts had been stolen but not the ones I told him about. nothing was listed on auction "front end damage" I am now looking into legal actions against Copart and State Farm”

Helpful Report

Posted 4 years ago

“Copart cheated me for 10 years. Why would you sell a smashed car for almost full price? Don't think they charge full price? Think about it. Cost of parts to fix it, then add in their “fees” its now the same price you could have bought it at a dealership for. This is not even including taxes and dmv fees. Or waiting in line for a Genetically modified organism to give you a “harbored” title. I would rather be a homosexual then keep doing business with copart. Copart the handicapped atheist, copart the illegitimate son of fornication. May G_D curse copart and their management, both in this life and the next.”

Helpful Report

Posted 4 years ago

“IF YOU ARE OUTRAGED AS I AM, JOIN ME IN A CLASS ACTION LAW SUIT TO OBTAIN FINANCIAL COMPENSATION. I'M WORKING ON A LAW SUIT AND TO HAVE THE OFFICER DIRECTORS ETC. ARRESTED, TRIED AND JAILED. THE DIRECTORS AND OFFICER ARE WORTH OVER 3 BILLION DOLLARS AS THEY ARE A PUBLIC COMPANY AND I DO HAVE EMAIL ADDRESSES OF MANY IF THE DIRECTORS AND OFFICER OF COPART INC. PLEAS CONTACT ME. ryan 2 7 9 12 24 52 at g m a i l dot c o m.”

Helpful Report

Posted 4 years ago

“IF YOU ARE OUTRAGED ABOUT COPART INC. I'M FILING A CLASS ACTION LAW SUIT TO TRY TO PUT END TO THE END AND HAVE COPART CLOSED DOWN. IT IS A PUBLIC COMPANY THE OFFICERS AND DIRECTORS ARE WORTH OVER 3 BILLION PLUS IN NET WORTH, CONTACT ME AT RYAN 2 7912 52 AT G M A I L . C O M THIS MUST COME TO AN END.”

Helpful Report

Posted 4 years ago

“Terrible service. increased quoted fees (loading £15 to £40, delivery doubled +£294+vat) after purchase. lost V5 + keys. Staff mis-describe good vehicles to keep for 'mates' as "no keys" or not running when photos show otherwise. A risky minefield surviving on as a monopoly operator.”

Helpful Report

Posted 4 years ago

“I was rearended by someone and their insurance company placed a bid with Copart to buy my salvaged vehicle. I wasn't buying anything from coparr. They sent me paperwork and then demanded that I mail my original title, signed over to them. They told me after they get my title. They would send a driver to get it and bring my check. I don't know how many people who have fallen for that but I wasn't signing over anything I own, without anything in return. Rep was a real nasty creep too. I would never buy anything from them.They buy totaled vehicles and resell them and most probably are not same to drive. That would explain the 200+ complaints filed against them through the BBB. As a matter of fact, my rep Max didnt seem to care when I mentioned contacting the BBB. I guess they are used to it by now. Stay away from them, they are very shady!”

Helpful Report

Posted 4 years ago

“if i could i would give COPART a negative rating. to start with when i sent in a picture of my ID, it took almost 2 week before they told me they could not read it and resubmit, which i did. it took another 2 week before i was approved to bid on anything. Of course by this time the item that i was interested in had already been sold. I found another item that i want to bid on and it said "negligible to bid." Come to find out there are some state that require you to have a dismantle license in order to bid on anything that does not have a clean title. When I sign up and paid for my membership this information was not mentioned. when i called them about the problem i was having they told me that it is on the web site (click on the following: Support//help With Licensing//Business Licenses then look for the blue highlighted phase "State Licensing Overview"), as if it was so simple to find. They told me that they do not give refunds for the membership fee's so i am out that money, I guess I will just consider that the cost of learning that this company is doing every thing they can to take your money and not care about their customers. To top this all off they wanted to cancel my member ship, what sense does that make. My advise to anyone considering using this company is to RUN, NOT WALK, RUN AWAY AS FAST AS YO CAN! As long as people keep using companies like this, and allowing hem to walk all over us, their (the company) will continue to hide things in order fro them to take more money for you and expect you to thank them for it. Don't bother calling or emailing me, I just want to forget i ever heard your name!”

Helpful Report

Posted 4 years ago

“CO part is the biggest joke of an auction I've ever experienced I am a used car dealer and deal with multiple major car auctions in the United States and copart is number one as far as horrible customer service horrible by fees insane amount of neglect and just the worst worst experience I've ever had and buying a vehicle and I by hundreds per year”

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Posted 4 years ago

“Hello Guys, I bought Lexus 2019 LS500, The car previously was damaged badly, But Seller removed deployed airbags, he mentioned less damages on description and Copart people not control that. I did not pay the amount, I am complaining FTC now.”

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Posted 4 years ago

“FRAUD and THEFT! They STEAL everything they can scrape off a car and do not allow vehicle owners access if an insurance company has your car towed there. The manager and regional manager are well aware of the Punta Gorda location scams!”

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Posted 4 years ago

“Honestly, stay away. 1 - Support don't reply been contacting each and every single email address. 2- You will pay membership for nothing, any problems you have you must deal with it. I ended up with a membership that I can't use. 3- They don't even have a phone number so don't think that you can directly contact them. 4- Online chat? Go and try to speak to someone its not even working!”

Helpful Report

Posted 4 years ago

“If i could put 0 starts i would! I have been a member since February and bought several vehicles. I recently purchased a vehicle and the buyer fees were extremely high! I called and asked why and the lady told me because i need to buy more than 12 vehicles per year. They gave no notice and it doesn't say anything on the website. I HAVEN'T EVEN BEEN A MEMBER FOR 12 MONTHS. It will be that last thing i ever buy from them.”

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Posted 4 years ago

“They make excuses as to why none of the information on their website actually matches the vehicle you think you are buying. Unintelligible rude employees.”

Helpful Report

Posted 4 years ago

Copart is rated 2.3 based on 580 reviews