Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“I got a great deal on a motorcycle that would have been triple the price if it not for being a insurance sale. Please read all of the information before you decided to become a member and bid on the vehicles, some states don’t allow non broker bidding, so you have to pay for a broker as well as bidding fees. So that being said do your research and be sure you understand what you are getting into. I won a Very nice CVO Harley that only needed some work to get it on the road.”

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Posted 2 years ago

“I BUY SALVAGE OFTEN. HAVE DONE THIS FOR ABOUT 50 YEARS OR MORE. TODAY I LOST $600.00. PAID $600.00 TO COPART LUMBERTON NC AND GOT NOTHING. THE CAR THAT I WAS HIGH BIDDER ON WAS SOLD TO SOMEONE ELSE. LOT MANAGER WILL NOT TALK TO ME, NEAL BULLARD, FAYETTEVILLE NC”

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Posted 2 years ago

“Found a Mercedes SUV I wanted to bid on at their Eugene, Oregon location. I paid the $59 membership fee and attempted to bid on the vehicle. The system told me I was ineligible to bid. I used the online chat to resolve this. The representative was helpful and explained since I was new, I would have to wait 24 hours for my account to be verified. I was fine with that and surprised that less than an hour later, I was eligible to bid. Now that I'm "eligible" to bid on the Mercedes I wanted, I was then told that I could NOT bid on it because I am not a dealer or business? Why can't Copart be upfront/honest about this BEFORE taking my $59 membership fee and making me waste HOURS out of my day for nothing! Now, I have to waste ANOTHER 5-7 days hoping I get my membership payment refunded- Thankfully, I took photos of my refund request in case they try to be more deceptive.....”

Copart 1 star review on 27th February 2022

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Posted 2 years ago

“Excellent service and staff!”

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Posted 2 years ago

“good place to buy cars. very good customer service”

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Posted 2 years ago

“Dodgy STAY AWAY Car Said RUN AND DRIVE Car was delivered to me with a front suspension broken and won't move at all Contacted them to solve the issue they said it's not their fault If one would stand up and talk like a man for them but they are punch of Cowboys.”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“I made a good deal on the last pickup I bought but your fees are too high for cheaper items. I don't bid ,fees are more than the item is worth. Fred”

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Posted 2 years ago

“I sign up and payed the subscription fee so i can bid in a vehicle that ends today but i wasn't allowed because it needs up to 2 days to verify my account.On their site it says that you can register in 60sec,pay, upload the document and you can bid which is completely misleading.I contacted them and they said they don't do refund even though i haven't used their service and it was completely misleading from their side.”

Copart 1 star review on 22nd February 2022

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Posted 2 years ago

“My insurance company had my car moved to copart and when I went to retrieve the items from my vehicle. I was missing 3 pairs of rayban sunglasses and the change from my vehicle among a few other items. I would not recommend them to anyone else!”

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Posted 2 years ago

“Great services!”

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Posted 2 years ago

“I had a good experience for the most part. The only issue I found myself having was getting them to answer my calls or to get a call back from them. But the employees where all very helpful and respectful.”

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Posted 2 years ago

“Happy happy good service”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“I made a mistake buying a trailer that I didnt want.Copart pgh south made it easy to relist it and it got resold and I broke even.thanks .more pictures of the damaged areas would be helpful,I might even bid more if there's no questionable areas.”

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Posted 2 years ago

“Not sure how this company is still trading - I have had the worst experience with the Wolverhampton branch. Staff are very rude - have zero customer skills - I have had to go through head office to get the simplest thing done like getting a vehicle getting collected. When they did eventually collect it they decided to only put the auction on for 3 days when it should have been 8 days - Terrible service. Bunch of crooks! Wolverhampton branch needs shutting down to say the least! Would give them zero stars if it allowed me to. However the recovery driver driver Gus was a very nice chap. Avoid con-parts at all costs!”

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Posted 2 years ago

“I’ve been in the salvage business since 1989.I have 27 acres of salvage vehicles . My member number is 10444 u can look and see that I have bought hundreds of cars from Copart in the past . A few years ago I had a bad experience and stopped buying from Copart. Well I decided to give it another try last week. I purchased a Toyota Tundra with minor damage to roof and door. I got up at 5am drove 110 miles and only then realize I can’t walk in give u a check and u load my truck I was there at 7.30 I got loaded at 11:30 the flat bed had other car parts on it that would blow off that were not there in pics so I kindly threw them out in parking lot. I will never be back . The truck also has blown engine . 30 people in office only two taking payment and getting titles it sucks and the reviews should tell u something”

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Posted 2 years ago

“Was good service”

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Posted 2 years ago

“New web site needs work. Days of auctions don't match neither do amounts bid. First page may say 3days 0 hours when second page says future. Annoying at best. Also date of sale was best not 3 Days 3 hours as it is now. Red letters hard to read.”

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Posted 2 years ago

“No vehicle previews permitted at Copart Pittsburgh South and West. They claim to only allow previews when the weather is “nice.” Drove 1 hour one way to preview some cars on a sunny 50° day and was told that I could not preview any cars because the lot was wet and there were still some patches of snow around. They don’t want anyone to preview their cars at these two locations because they want everyone to buy crappy cars sight unseen.”

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Posted 2 years ago

Copart is rated 2.3 based on 569 reviews