Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,674 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use their products. I bought a Kerastase shampoo because I was continuously buying the smaller version from my hair stylist and I wanted the 34oz one. Once received my hair was greasy and not at all what I was used to. I put a small amount of the Kerastase from my hair stylist and put it side by side with the one from this site, COMPLETELY DIFFERENT. Color, texture, results. So they switch out the products in the containers. It’s so disappointing. I wish I could attach the photo to this review. I will never buy from this site again.”

Helpful Report

Posted 2 months ago

“I ordered some perfume online on 7 December. Payment went through and i have not received anything, not even a confirmation. I have emailed twice and no response. I think i have been scammed by Cosmeticsnow”

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Posted 4 months ago

“I have placed an order over a month ago and it has not arrived. Do not order from this site. Queried number of times with no estimated time on third communication got no response”

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Posted 5 months ago

“I’m not satisfy! Two vial were half ! The other two got white liquid stuck around the vial which I don’t know what was that!”

Helpful Report

Posted 10 months ago

“Ordered and paid for a perfume on 3rd May. Order confirmation still says pending, no contact or updates. Have emailed twice with no reply and called their number. Left a message and nobody has returned my call.”

Helpful Report

Posted 10 months ago

“I ordererd a perfume and for almost two months i have been waiting it never came they kept giving me excuses that its on the way sending the same email everytime i ask about it. After seven weeks i then decided to get my refund because they were not even sure when the order is going to arrive. I was disappointed it was a mothers day gift. I will not recommend for anyone to use these people if you want to receive your good on time.”

Helpful Report

Posted 11 months ago

“I will come back and update this if the situation changes... but it's been 3 weeks now since I placed this order & there is no sign of it. Their 'tracking' page hasn't been updated since the day I placed the order & the customer service people told me 7-10 days as it was coming. We're at 21 days with no tracking details, no updates and no sign of my order.”

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Posted 11 months ago

“very bad website and scamers”

Helpful Report

Posted 11 months ago

“Waiting on my order being shipped. its been 21 days since I ordered it and was told it would be shipped ASAP. Please dont order on here, go use a different website even if it costs a couple more dollars.”

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Posted 11 months ago

“I ordered a product on 28th March and it still hasn't been sent. I'm tired of being asked to be patient!!!!! I was told it was definitely being sent last week - LIES - STILL NO TRACKING DETAILS. I'm beginning to think this site is a SCAM”

Helpful Report

Posted 11 months ago

“I have been waiting for my order since April 19th and I have not received any emails or updates. Says label created and nothing. No post office pick up- nothing. I tried to call and no one to talk to. Left a message no one called me back. I spent 79.90 and I want my money back or the item. Are you even a legit business.”

Helpful Report

Posted 11 months ago

“BEWARE: As many other reviews state, very misleading shipping times! There’s only a very small disclaimer under the picture of the product when you first view it in regards to whether it may be shipped from America - causing a delay of weeks. There’s no subsequent disclaimers at any point of the purchase process, to the point where it says it will be delivered in 3-4 business days as it seeks to re-confirm your order before purchase, and again in your email confirmation after purchase. It’s deceptive and misleading conduct designed to secure your business. The product itself great and no other issues, but wouldn’t order from here again as I wanted it the next week, not weeks later! You know this is widely reported in reviews, do better.”

Helpful Report

Posted 1 year ago

“DISGUSTING....order placed on 1 March, it's not 8 April...still not received. Cannot speak to anyone as they never answer the phone...only receive a generic email reply to my emails SCAMMERS DO NOT BUY FROM HERE !!!!!!”

Helpful Report

Posted 1 year ago

“I’m still waiting for my order, WHERE’S MY ORDER?! It’s been two weeks going to 3 weeks now. I did not get any tracking number or any update. I do not recommend this website. Very poor customer service when I called an Indian lady answered saying it takes two weeks. It’s more then two weeks now, not only that when I received an confirmation email it says it takes seven days 😢”

Helpful Report

Posted 1 year ago

“It's impossible to imagine worse service. I've been trying for a month and a half to get my paid order! I hope I never have to deal with you again!”

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Posted 1 year ago

“Made a purchase as a gift for my girl and a week later I received an email saying that the item is out of stock and that i was given a refund. They said it would take 3-5 business days. 1 week later i sent an email and they said it had gone through, at this point i thought maybe it would take a while longer and waited another week before sending another email. again i was told it went through and to check with my bank. I did so and a week later i sent another email asking what account they sent the money to.. they replied back saying "the money was sent to the acc that made the purchase, card number ending in '----'." On my bank it clearly shows that that was not any of the cards i own or that was used to make the purchase, every time i try to explain this they say that they fulfilled their side of the refund. THEY NEVER SENT ME THE MONEY.”

Helpful Report

Posted 1 year ago

“I would seriously question this companies policy on delivery times they display. The product I ordered had a delivery timeframe quoted of 7 to 12 days. I then paid over an additional price of $18 for express delivery. Despite numerous emails where the company consistently quoted 7 to 12 days delivery, it is now 16 days and I still don't have the item, nor a tracking number as it allegedly is still not in the country! The company then amended the product on their website to advise 7 to 15 day delivery! Constantly changing the goal posts to suit themselves. Yet here we are on day 16, which is over their quoted delivery estimate. I will never order from this company again. I could've got the product within 7 days from numerous other reputable companies. Very poor and deceiving customer service.”

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Posted 1 year ago

“Ordered a skin care moisturising product by Olay (a box of 12 x 250ml containers) on 28 January 2024. Has not arrived as at today's date of 17 February 2024. Very poor service. If I had read the reviews by other customers on this page I would not have purchased from this company.”

Helpful Report

Posted 1 year ago

“It was a discouraging and, frankly, shocking experience! To receive an entire cardboard box, filled with packing paper, which contained nothing but a single sample skin product instead of the product itself. Not to speak about the environmental irresponsibility of such packaging! The fact that on the sample product, there is a picture of the real product that I intended to buy really made me feel like this was a bad joke — at the customer’s expense. It was of course because of that picture of the real product (reproduced in the photo on the website) that I was led to believe the real product (not the sample!) was what was being sold for 12$! In the reply that I received from Customer Service, there was no sign of goodwill to deal with the false advertisement. This company is a real scam and an environmental disaster.”

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Posted 1 year ago

“Ordered a perfume two weeks ago but still not even dispatched and no response to emails.”

Helpful Report

Posted 1 year ago

Cosmetics Now is rated 4.1 based on 1,674 reviews