“I purchased a Samsung washer and dryer from Costco, and the dryer has been problematic from the first few uses. I repeatedly contacted Costco customer care, and they sent out Samsung technicians who were unable to fix the issue. Despite three visits from the Samsung technicians, the problem remains unresolved. The technicians claim to have replaced the dryer heater, but they never actually replaced any parts. Samsung technicians are lying, and Costco believes them.
I have been dealing with this issue for over a year and escalated it to the Costco resolution team. I have been working with them for the last three months, making numerous phone calls and sending several emails, but the dryer issue is still not fixed.
I do not recommend buying Samsung products from Costco, except for TVs. All other Samsung products sold by Costco are of very poor quality. Costco's customer support has been poor since COVID-19. I recommend purchasing electronics from BJ's, Best Buy, or other retailers instead.”
“Worst produce of any store. Constantly have to return items as soon as I take them home and open them up. Will no longer buy any produce from them. Costco is basically a large portion junk food store.”
“I return a memory foam mattress, they told me that it would go back on my debit card and then they told me it didn’t go through. So They will have to send me a check and it’s gonna take 3 to 4 weeks for my refund check. Unbelievable that didn’t make any sense..and the was June 3, 2024 still no check.”
“The Costco in Palm Desert, CA, has the most meanest people ever and traffic is satanic. A woman with glasses named Rose is being extremely rude and a Hispanic worker named Rosantos is harassing people. A Hispanic guy in a black cap and a black shirt mocking customers. They are sent by Satan.”
“We shop in Costco all the time and love shopping there. We buy the roasted chickens all the time. Unfortunately we feel the change of packaging was a horrible decision. We are very unhappy with this change. The new packaging makes it much more difficult for to handle the chickens. Please return to the old packaging.”
“I purchased a 75 inch TV Samsung from Costco online. The tv was damaged. I was informed it would take 5 to 7 days for Costco logistics to pick up the tv we just had delivered. That was June 25, 2024. I was told we would receive a full refund of $1059.00 no later than the June 29, 2024. Still no refund, I then called and spoke with Andrew and was informed that the monies should be deposited July 1 or July 2, 2024. I again called the Costco Logistic July 2, 2024 because I was informed by Mark that I would be completed by the end of the business day of July 2, 2024 and again no deposit of $1059.00 was transferred into my account. I then spoke with Marie and she was checking to see why all the confusion. Per Marie, Mark didn't fill out paperwork correctly. My question is why is this taking so long especially for Costco's and I will never purchase another high price item again from Costco's . I will now go to Best Buy where I can get the same TV for $400.00 cheaper same model. It's a shame that I will not be purchasing any big ticket items like a new Washer and Dryer, A sink and flooring for the condo I just purchased. Costco shame on you.”
“Bought organic fresh mangoes cut. Very dry hard flavor but very little moisture. The expiration date was June 30, 2024. I purchased it June 30, 2024. Too much of a bother to bring it back. I recently got a Costco card and I’m wondering by what I’ve been reading that perhaps produce is not the best thing to purchase there. An unhappy mango!”
“I purchased an LG 85”TV three years ago from Costco in Kirkland, Washington, at the time they offered me an extended warranty for $100 and I paid it. 2/1 Years later the TV died.
I live in the US, but I use my international Costco card to purchase it. I called Costco up and for three weeks they’ve been giving me the runaround. They tell me I have to go through Allstate, Allstate says they will only cover the warranty if it’s a US Costco card even though I’m a US resident. Five people at Costco said they would escalate it and call me back and not a single person ever did. Costco scamming people with the warranties.”
“I became a card holder along with my number and got her a card as well. When my daughter went to go get a few things from Costco's she was denied because her picture was not on the card.. she called me and told me that they wouldn't let her get the stuff unless I was there do to the picture. I called Costco's and asked them what is going on I explained to them and they told me that I am the owner of the account and that I would have to be present. Asked them why do you ask than to get a second card for someone else when they can't use it??
At that moment I cancelled the membership and continued using Sam's club ( outstanding place) so please don't get involved with this warehouse and watch for their prices they are off the wall. If I could give them 0 stars I would.”
“I just went shopping last Tuesday but had to return the fresh chicken because I felt it was too expensive so I returned it on Thursday but when I returned it I encountered a very disappointing event when the staff said that you can't return fresh chicken and I asked why.. I asked the reason and said that I have been a member for almost 2 years which I know that we can return it.. I asked back if the company has changed the new rule and the staff said yes and told me that if you return the chicken the company has to throw it away only which is very bad. I am confused that the staff said that I am a person who does not value food. So I asked to talk to the manager that I did not know that the company has changed the rule and it got worse when I had to wait for the manager for almost 5 minutes. When I was about to talk to the manager, the staff told me to go because the store was starting to get busy with the return part and I had something to do in a hurry.. I spent almost 10-15 minutes returning the chicken and the staff's words were an order not a service.. I am very disappointed and I just renewed my card.. The question is should I use the service or cancel the membership card which is in my head.. Some of the staff here are not very friendly which is different from other branches...”
“INEFFECTIVE SERVICE. "Executive" phone numbers are forthcoming........ For some reason, "executives" had the Lexington Costco store/warehouse try to help with an online order for Costco appliances that still, MONTHS LATER, is not resolved. David, the store manager, and Chris, the store AGM, have told me things such as "call Concierge" (Concierge told me it was not their problem and to call Costco online), and even went so far as to call "the office of the president" to get an executive, "Leah" to call me back (Leah's number is 425-313-2878). According to Tiffany, Leah's assistant, "Leah has been travelling (for 3 weeks) and cannot call you back." Leah's assistant, "Tiffany", told me that I need to speak to "Andi Freeze (Andi's number is 405-832-5426). Andi Freeze outright called me a liar and when I told Tiffany this Tiffany stated, "You WILL speak to her IF YOU WANT YOUR APPLIANCES!" At the Costco Lexington store, there is also someone who answers the #1 button of "Admins" whose name is Doris. Doris denies speaking to me at least a dozen times (I remember) and also refuses to even give me a corporate phone number. She wants to "take a message" that never gets returned. And then there is "Aya", the "manager" for the Pharmacy at Costco Lexington. I figured after a few months perhaps I should try the Pharmacy for help. Aya also refuses to give me any phone number for regional, district, or corporate. After all, 'if she can't help', then she's not going to help me by giving me anyone else who can assist! Then there is Jenny Diguardi Eisenhauer (she goes by Jenny Diguardi), 630-581-6270, who also refuses to take the call. I've been calling her and her assistant, LUCIA, for over a month. Lucia says she never received any of my messages. So I gave her the dates and times and how long each message was for over a dozen messages left on her phone. Lucia's phone number is 630-581-6264. Supposedly, Jenny Diguardi is the manager of the Lexington warehouse. She has the rudest secretary Janice who screamed at me because the back door to my house hits the bottom of the tile and "that's right in my ear!!!!!" Anytime Janice wants to come over and help me reset my back door so it does not squeal, I would be most appreciative. THEN there are the delivery people. Mostly they say, "I don't speak English" so they are "allowed" to scream and yell in Spanish (which by the way, I understand), and you have less than a 50% chance of your item/s coming severely damaged which means you do not get them. And then, they don't want to come back, even when Costco online supervisors "demand" that they come back before they will replace your damaged items. One of the delivery people even told me, "I can't adjust the legs on your washer or dryer because they could break"! Another did not give me all of the pieces of the dryer so one piece is missing from the bottom of the Maytag dryer! When I sent a picture of the dryer to "Susan" who is the supervisor at online Costco delivery along with the photo of the 2 items together, SHOWING HER the missing piece, she says, "It looks fine to me". Clearly Susan needs glasses, as David, the Lexington Costco manager could see that it is not the same. Susan was also extremely rude. But maybe not as rude as Levi (502-558-0907 or 502-263-9650), the supervisor under Susan, who calls me to scream at me, "The delivery people are at your gate and you are not there to let them in!!!" And when I send him a PHOTO that I am indeed at my gate and the delivery man (Jose) is NOT, I don't even get an apology. Jose's number is 502-544-0658. Then there is Molly Walters (405-832-5381), who for WEEKS, cannot understand - even after me repeating it over 2 dozen times - what I need........... IT IS SIMPLE. 2 NEW WASHERS. 2 NEW DRYERS. 2 NEW STOVES. REFUND MY DISHWASHER ORDER BECAUSE YOU REFUSED TO INSTALL IT . (They did want to leave it though in my house for a non-disclosed period of time, blocking my dishwasher already there, refrigerator, bedroom, washer and dryer, and back door. When I politely asked them to please leave it under the covered gazebo 10 feet outside my front door, he began screaming at me in Spanish, which again, I understand.) They refused to install it because for some reason, even though David and Chris and I were on the phone for over an hour placing the order with the correct addresses, somehow Costco's online order system did not get the addresses correctly. OR, Chris and David did not put it in correctly. Either way, the second Hispanic delivery guy started screaming and hauled it away (as above). He also left my stove, taken from a different address, in the middle of my driveway so I had to pay someone to come over and move it. Phone number for Costco Midwest Regional - 630-581-6200. I have also called an Executive Online number at 425-313-8100. For this number, I get "Operator 0116". RUDE, RUDE, RUDE. I would suggest to go SOMEWHERE ELSE for appliances.”
“Do not get an eye exam or buy eyeglasses at Costco 3000 Middle Country Rd, Nesconset NY 111767. I had an exam at the optometrist office in Costco and she prescribed a prescription that was too strong. Two pairs of glasses were filled and need to be redone. Then the opticians told me aviator type glasses are not recommended for progressive glasses...so those had to go back. Then the optician who was very rude (a porky man whose name I do not want to remember) told me I can not read through my sunglasses because they are tinted dark. He said if he wants to read something outside such as a menu, he uses his clear glasses. I never heard anything so absurd. Costco on the internet said they used the best progressive lenses so I gave it a try. I wore these glasses for a few months suffering and struggling with them. I went back to Davis Visionworks and I now have two pairs of glasses that work fine. DO NOT USE COSTCO OPTICAL IN NESCONSET, NY.”
“Attempting to buy a washer and dryer. Store cannot help you must go on line. Go to website every washer and dryer I want to purchase is out of stock. I am a member for 13 years. Call 800 number they can't tell you anything. I guess I will use Home Depot. Keep this up and I may cancel membership.”
“I have been a member of Costco ever since I was still using a Price club card. For all those years I would have given Costco 5 stars down the line. The reason was that you were going to get a product a a very good price, but what was more important was their product research! If Costco was carrying a particular product you knew it was going to be good! I bought dozens of products just because I knew it was a good item at a good price. I went years on the premise and was never disappointed or had to return an item.
Those days seen to sadly be over. When Sealy brought out the single sided mattress, I was, like everyone else thinking this was a good thing. What a rip! Costco knew it, everytime you went in you saw the lines of return mattresses backed up to the door. But profit is a tough habit to kick!
When Costco travel or rental cars came out they were great. Now I find better deals on my own. Long story short, Costco might want to look back at some of these issues before it's to late and I do my shopping at Kmart. Oh wait, I heard that Kmart wasn't listening to their patrons either.”
“I'm a regular customer at Costco's Route 59 store, and I've consistently been impressed with their exceptional service and dedicated employees. Typically, I don't write online reviews, but this time, I felt compelled to share a truly heartwarming experience I had with a remarkable young employee at Costco's Route 59 branch.
Recently, I encountered a situation where I misplaced my receipt in the store's parking area while attending to my young children. Understanding the urgency of my predicament, a young employee named Maheep Singh Bhatia went out of his way to assist me in locating the lost receipt. His empathy and proactive assistance left a lasting impression on me.
During our interaction, I discovered that Maheep is pursuing computer science. This revelation surprised me, as I believe his talents could be better utilized beyond his current role of cart retrieval. I believe leveraging his skills will be more impactful roles within the organization. I am confident that Maheep has the potential to deliver significant value to Costco and make a substantial difference.
Costco should recognize and nurture such bright young talents like Maheep, as they have the capability to positively influence and innovate within the company. I appreciate Costco for setting an example for other employers in developing their workforce.”
“If I could leave zero stars I would. Never in my life have I had more difficulties getting prescriptions filled than I do here.
I feel like the pharmacist has a God complex & thinks he knows better than the Doctors & Insurance.
My husband takes medication every single time he eats. A snack or a meal he takes it. We were told before that he couldn’t refill because it was too soon. Too soon? Are they regulating how much he eats? The Dr approved it. The insurance approved it but somehow Costco Pharmacy was still saying no. Strange.
Went to pick up one of my prescriptions and was told they didn’t have it all. I’ve never had a problem picking part of a prescription up and the rest when they get it in. I was told I’d be charged again and that my Dr would need to send in another prescription for the adjusted amount. What I wasn’t told is that they are now treating it like a brand new prescription and I can’t pick it up until it’s time. I’m sorry but it was time to pick it up when I got the partial filled. I frequently have to wait because they are out of stock. Well it’s due to be picked up on a Sunday when they’re closed so I’ll now have to make what will be my 3rd trip to pick this up.
No customer service skills. They do not care about the patients
I didn’t think any pharmacy could be worse than CVS but my goodness was I wrong.
The lines are absurd and often after waiting in line they’ll ask you to step over to another line. When you finish there you go back to the original line and wait more.
There’s not even room to list every problem we’ve encountered there but it’s ridiculous.
I really feel like they make the rules up as they go depending on their mood.
I love Costco, but my opinion of the pharmacists is that they are power hungry, egotistical trash.
I trust my Doctor. I even trust the Insurance. Who I do not trust is Costco Pharmacy.”
“My samsung TV is broken in 2 years. Samsung told me they have everything they need to issue refund, I don't know why they keep delaying it, it's been a month. They don't sound legit; they only text me, and the number I can't call them back, they told me they don't have a number to call; the texts they sent with different name each time; they said they are located in the Dominican Republic. I never had such a worst experience. Cotsco shouldn't do business with them. I'll find a way to do a review to let the public know about this scam-like service.”
“I have a disability and asked Costco if they have curbside service. They said it would be $10 which is same as delivery.
I only needed 1 $10 product so I complained. They said they didnt care.
I switched to Sams club that has free curbside service and free delivery over $50.
I like Costco products and this is unfair discrimination.”
“Ordered A Cozy Bench for the Porch. 3 Days Later Confirmation from Pay Pal That payment was Made to A Gentleman NOT A Corp. 2 Wks...Still No Follow Up of Pkg Being Prepared for Shipment Etc. 2 Attempts to Reach Seller With NO RESPONSE. EBAY Issued An Immediate Refund. Said It's A Scam.”
