“Nobody will answer a phone at the Brookhaven Costco. Pharmacy, auto center, phone will ring forever!
You would think they would hire a customer service department to at least answer a phone call!”
“Tried to return some ill fitting glasses that simply were too big. The woman in optical assured
Me she was an expert and that they fit perfectly. Took three weeks to get them. They wouldn’t stay on my face, they were huge and heavy. I tried to return them and a man in optical said he couldn’t take them back. I said Costco will take anything back a woman assured me in customer service. The guy said I was just having buyers remorse! I said damn right, these are crappy fitting glasses that were almost shoved down my throat by a
Pushy sales gal. He said he’d refund my money but Costco will
Lose money. He will only do it once. Trust me, it’s the last time for me to buy glasses at Costco. I want expertly fitting high quality frames, not some outdated obsolete frames that couldn’t be sold somwhere else! I’m totally done with Costco Optical. Costco is also slipping hugely in customer service. You’d think I was taking money out of that chumps pocket. In hind sight, I was much too
Polite.”
“Just learned today that our Costco store bakery in Cranberry Township, PA has DISCONTINUED the "COUNTRY FRENCH BREAD". I can't believe how disheartened I was when the Costco baker gave me the bad news! This bread was perfect inside and out, with a crust that was edible (unlike the leather exterior of the other breads, such as the Rustic Italian), and just soft enough on the inside. There wasn't that sourdough taste either. I've tried all the others, did not like them at all.
Now I'll be on the hunt in other stores for a similar bread to the Costco Country French Bread. Hoping Panera or a privately owned local bakery has a bread that is very similar.”
“**Disappointed with Costco's Wholegrain Triangle Bread**
I have been a loyal Costco customer since 2018, primarily buying their wholegrain triangle bread. However, in the past 1-2 months, I've noticed a significant change in the bread. Each piece is now smaller, yet the weight remains the same. This suggests that more water has been added to the recipe to maintain the weight while reducing the size.
This change has also impacted my health. I have a sensitive stomach, and this bread used to be one of the few that didn't cause me any issues. Recently, however, it has started to bother my stomach, likely due to the altered recipe.
.While I didn't count the pieces before, the difference is noticeable and affects the value and quality of the product. Unfortunately, I am now considering alternative options due to this disappointing change.”
“Costco customer service and delivery service needs a complete re-haul. The product I ordered was suppose to have been to me in 14 days it is now over 30 days and still can't commit to delivering it till another week. I have been without a dishwasher and the person who was suppose to install was rude, lazy and did not want to do their job. I had to take out my current dishwasher to prove to him that the floor was level, even though the appliance has adjustable legs (he unaware of that said they did not, I had to read to him the installation manual). Have sending me a damaged dishwasher Costco did nothing to make sure a new one go to me ASAP. In fact I still have the damage one and the old one in my garage even though they had 3 chances to haul both away. I will never order another appliance or anything of great value from them again.”
“The lady at the customer service was very rude and taking to her friend for some Time while I was waiting to return an item, she was completely ignoring me....
Also, the patio furniture are so overpriced, Wayfair prices are way cheaper and the same quality...”
“You should all agree not to go to Costco, they don't treat you well with their membership card rules, they're just stupid and in the end it depends on the consumer. I recommend not going to Costco.”
“Failure to install dishwasher. Took mine and left water unhooked to new dishwasher because installer did not have a $8.00 coupling.
After the fact, tried to explain it away that my house was not up to code. My home was built in 1975 and is up to code.
I went and got a fitting and hooked up the water so that we could have water in the house.
The installer took all the mounting hardware with him and now the dishwasher can not be installed by anyone without locating the missing parts.
Unable to upload jpeg photo.”
“Wonderful experience today in Sun Prairie. Melanie, membership manager, went above and beyond! She refunded 3 years of member fees since my sister had passed and her disabled veteran husband did not use. She spent so much time with me. What a valuable employee!!!!”
“When and the Costco‘s on Junction Boulevard and the security follow me and my family around the store which we are black I they thought we were stealing something we had bags from TJ Maxx also Mandy’s and receipts for everything as we proceeded to the register, he followed me which I paid for all my items and as we were going out the door, he said this other big white guy to search our bags and ask for receipts, which I had receipts for everything he lucky. I didn’t have my phone out to record him because if so, I will be suing Costco. I had a very hard work experience. They are very racist over there. I will never go there again young guy, and this was on Sunday 😡😡”
“I purchased a Samsung washer and dryer from Costco, and the dryer has been problematic from the first few uses. I repeatedly contacted Costco customer care, and they sent out Samsung technicians who were unable to fix the issue. Despite three visits from the Samsung technicians, the problem remains unresolved. The technicians claim to have replaced the dryer heater, but they never actually replaced any parts. Samsung technicians are lying, and Costco believes them.
I have been dealing with this issue for over a year and escalated it to the Costco resolution team. I have been working with them for the last three months, making numerous phone calls and sending several emails, but the dryer issue is still not fixed.
I do not recommend buying Samsung products from Costco, except for TVs. All other Samsung products sold by Costco are of very poor quality. Costco's customer support has been poor since COVID-19. I recommend purchasing electronics from BJ's, Best Buy, or other retailers instead.”
“Worst produce of any store. Constantly have to return items as soon as I take them home and open them up. Will no longer buy any produce from them. Costco is basically a large portion junk food store.”
“I return a memory foam mattress, they told me that it would go back on my debit card and then they told me it didn’t go through. So They will have to send me a check and it’s gonna take 3 to 4 weeks for my refund check. Unbelievable that didn’t make any sense..and the was June 3, 2024 still no check.”
“The Costco in Palm Desert, CA, has the most meanest people ever and traffic is satanic. A woman with glasses named Rose is being extremely rude and a Hispanic worker named Rosantos is harassing people. A Hispanic guy in a black cap and a black shirt mocking customers. They are sent by Satan.”
“We shop in Costco all the time and love shopping there. We buy the roasted chickens all the time. Unfortunately we feel the change of packaging was a horrible decision. We are very unhappy with this change. The new packaging makes it much more difficult for to handle the chickens. Please return to the old packaging.”
“I purchased a 75 inch TV Samsung from Costco online. The tv was damaged. I was informed it would take 5 to 7 days for Costco logistics to pick up the tv we just had delivered. That was June 25, 2024. I was told we would receive a full refund of $1059.00 no later than the June 29, 2024. Still no refund, I then called and spoke with Andrew and was informed that the monies should be deposited July 1 or July 2, 2024. I again called the Costco Logistic July 2, 2024 because I was informed by Mark that I would be completed by the end of the business day of July 2, 2024 and again no deposit of $1059.00 was transferred into my account. I then spoke with Marie and she was checking to see why all the confusion. Per Marie, Mark didn't fill out paperwork correctly. My question is why is this taking so long especially for Costco's and I will never purchase another high price item again from Costco's . I will now go to Best Buy where I can get the same TV for $400.00 cheaper same model. It's a shame that I will not be purchasing any big ticket items like a new Washer and Dryer, A sink and flooring for the condo I just purchased. Costco shame on you.”
“Bought organic fresh mangoes cut. Very dry hard flavor but very little moisture. The expiration date was June 30, 2024. I purchased it June 30, 2024. Too much of a bother to bring it back. I recently got a Costco card and I’m wondering by what I’ve been reading that perhaps produce is not the best thing to purchase there. An unhappy mango!”
“I purchased an LG 85”TV three years ago from Costco in Kirkland, Washington, at the time they offered me an extended warranty for $100 and I paid it. 2/1 Years later the TV died.
I live in the US, but I use my international Costco card to purchase it. I called Costco up and for three weeks they’ve been giving me the runaround. They tell me I have to go through Allstate, Allstate says they will only cover the warranty if it’s a US Costco card even though I’m a US resident. Five people at Costco said they would escalate it and call me back and not a single person ever did. Costco scamming people with the warranties.”
