“Dear Costco as someone who has NEVER shared my card or brought a guest I will be canceling my membership over the harassment I have received from your employees. Check the card at the door, randomly asking for my card as I shop I’m a new customer less than a year and there is nothing you have that I can’t get at Sams club or elsewhere. Why is it anyone can come in with a gift card yet us paying customers get harassed? Don’t need the headache.”
“For me I switched from Sam's because I was told the Costco quality was superior than Sam's. 3 things I don't like with Costco, 1 you are forced to only pay with a Visa card. Be it debit or credit it MUST be visa. 2 they do not price match in store their own products with their own online price. 3 you can't use the app for anything other than look at your purchase history. You can't scan items and pay for a faster checkout process, you can't check if the item is available in store, and the price you see on the app might be different than in store so tough luck buy it in the app and wait for delivery.”
“Costco is not the same Costco since the 80’s. One star is still too much. Costco has become a monopoly, and in 2024 cares very little about its members. The management team seems to only care about revenue and domination and staying #1 at all costs. It’s a sad situation that Sam Walton is no longer with us, because if He was Costco would be kinder instead of acting like a dictator which they do because they are too big ( monopoly).”
“Costco resolution team is very bad.
I bought a hot top for $7460 and it is not working,
the resolution team has been giving me the run around for a month and no solution,
just wasting my time on the phone and always uses ( unfortunately can’t ).. a person called Lynn O”
“COSTCO WILL SEND CRIMINALS TO YOUR HOUSE FOR DELIVERIES. I live on a military installation, and i've attempted to have a washer and a dryer delivered to my house on three separate occasions over the course of 10 days. All three times the delivery personnel were turned away and/or detained after a background check was performed. I have not received compensation or my money back, still do not have a washer and dryer, and now know that Costco doesn't care that they hire criminals to deliver online orders to houses. If you order anything from Costco that requires delivery BEWARE!”
“Bring back plastic containers for rotisserie chicken. The chicken does not taste the same, it's is the plastic bags. They are greasey and slimey. It leaks in refrigerator, can't put anything on top of slimey bag. Can't cut chicken or shred in bag, so dirty dish. You are only doing this to cut your costs. Can't recycle bag, can recycle plastic. Again Chicken tastes off and is slime. Why don't you listen to you customers?”
“There is no zero star that’s the only reason why I gave one stare horrible people works there very rude I will never go there don’t recommend it there is a store in Little Rock horrible staff and management”
“Waiting almost 34 minutes to return rotten produce. Only 1 person working returns and membership at Costco, Lake Grove, NY. I see handicapped and seniors who are unable to stand here ... very sad.”
“Dear cooperate
I hope you read this , Seriously!
On Spanish Harlem E. 117 st there's this Costco I've been going there since it opened day 1! Always go but over$1000.
But now I go to BJ's why? Well all Costco commercials have all wonderful things to buy except this slump Costco who never ever had anything? I don't understand, like this Saturday it looked like a ghost town at after 2- pm no butchers, no rotisserie chickens, rotten potatoes, no raviolis,no desert's, no cheese cakes, no Carolina rice, you could find like all the vitamins you want except thousands of things people use on a daily basis! No bounty napkins only paper towels, no cat litter! If you don't believe me go as a customer see for yourself! If I'm lying. Please Email me, I'll be the may watch me make Costco flourish again!!!”
“Don’t get fooled into thinking you will receive items as promised in 2 business days. It is now day 4 and an email just informed me my order will be delivered tomorrow. WHAT A JOKE!!!”
“They are picking people
To ask if they have cards with them
I have a problem what if I am buying liquor and don’t require one or doing pharmacy or immunisation or why you are not checking evryone and picking selected people with color or dress or what !
Its pathetic its special treatment given to us in Manteca city California”
“I want to begin my review by stating that I'm very happy to have Costco in Tomball,Texas. The grand opening was great and exciting 😀 My only regret and complaint is the fewer numbers of electric scooters available for genuine customers with membership to Costco. It's a shame and it doesn't meet ADA requirements 😔 I waited for an hour or more for a scooter in the morning. Came back in the afternoon with my family on the same day, and waited for an hour again. There were other customers waiting as well, both morning and afternoon. The disabled customers have membership as well, we pay the same price and we have physical needs and deserve to be treated fairly. This is not the only Costco with limited scooters. I've experienced the same problem at other Costcos. Please not disregard or ignore my plea. Please provide more electric scooters for the disabled customers.”
“This summer Costco decided to go to "child proof packaging" on their hearing aid batteries. It a good thing to protect children, yes. Consider this, mostly seniors buy heading aid batteries. The old packaging did not require tools to open. Now your requiring those 60, 70, or 80 year olds to have a pair of scissors available to cut their way into the child proof packaging. Yup, the new package says use scissors to open. Or you could carry loose batteries around in your pocket for your grand kids to find.”
“Been an executive member for 16 years and upon returning a makeup mirror worth $30 I got yelled at by the lady at customer service if I had use it. I calmly said I did open it so I’m returning it because it’s not bright enough. I was so embarrassed there was a long line behind me and people heard her. I’m not sure if I can tolerate that kind of attitude again but I can guarantee you I won’t be as nice as I was. Another thing, we decided to downgrade our membership before it expires next year. I don’t see any reason why pay more for membership if everyone has to get in the same long line anyway.”
“Champaign IL 61822 - NO INSTALLATION SERVICE
CHAT SESSION:
Kala D.
Thank you for bearing with me! Upon checking, your area is one of the few areas Costco is unable to provide installation to due to not having anyone contracted in your zip code to complete the professional installation. This was stated in checkout after adding the item to your cart : Services
Included Services
included Delivery of all Appliances
included Haul away included. The member must have their old appliance uninstalled by a licensed professional prior to delivery team arriving to receive haul away.
Not Included Services
not-included Dishwasher Installation
ME: The delivery guys did not want to take the old appliance even though it was disconnected sitting in our garage
Kala D.
I apologize as typically they want to ensure the new item can be installed before the old item is hauled away as people will try to retrieve the old item once they realize they are not able to install the new item so it is to ensure you do not lose it. Was the new dishwasher able to be installed?”
