“I became a card holder along with my number and got her a card as well. When my daughter went to go get a few things from Costco's she was denied because her picture was not on the card.. she called me and told me that they wouldn't let her get the stuff unless I was there do to the picture. I called Costco's and asked them what is going on I explained to them and they told me that I am the owner of the account and that I would have to be present. Asked them why do you ask than to get a second card for someone else when they can't use it??
At that moment I cancelled the membership and continued using Sam's club ( outstanding place) so please don't get involved with this warehouse and watch for their prices they are off the wall. If I could give them 0 stars I would.”
“I just went shopping last Tuesday but had to return the fresh chicken because I felt it was too expensive so I returned it on Thursday but when I returned it I encountered a very disappointing event when the staff said that you can't return fresh chicken and I asked why.. I asked the reason and said that I have been a member for almost 2 years which I know that we can return it.. I asked back if the company has changed the new rule and the staff said yes and told me that if you return the chicken the company has to throw it away only which is very bad. I am confused that the staff said that I am a person who does not value food. So I asked to talk to the manager that I did not know that the company has changed the rule and it got worse when I had to wait for the manager for almost 5 minutes. When I was about to talk to the manager, the staff told me to go because the store was starting to get busy with the return part and I had something to do in a hurry.. I spent almost 10-15 minutes returning the chicken and the staff's words were an order not a service.. I am very disappointed and I just renewed my card.. The question is should I use the service or cancel the membership card which is in my head.. Some of the staff here are not very friendly which is different from other branches...”
“INEFFECTIVE SERVICE. "Executive" phone numbers are forthcoming........ For some reason, "executives" had the Lexington Costco store/warehouse try to help with an online order for Costco appliances that still, MONTHS LATER, is not resolved. David, the store manager, and Chris, the store AGM, have told me things such as "call Concierge" (Concierge told me it was not their problem and to call Costco online), and even went so far as to call "the office of the president" to get an executive, "Leah" to call me back (Leah's number is 425-313-2878). According to Tiffany, Leah's assistant, "Leah has been travelling (for 3 weeks) and cannot call you back." Leah's assistant, "Tiffany", told me that I need to speak to "Andi Freeze (Andi's number is 405-832-5426). Andi Freeze outright called me a liar and when I told Tiffany this Tiffany stated, "You WILL speak to her IF YOU WANT YOUR APPLIANCES!" At the Costco Lexington store, there is also someone who answers the #1 button of "Admins" whose name is Doris. Doris denies speaking to me at least a dozen times (I remember) and also refuses to even give me a corporate phone number. She wants to "take a message" that never gets returned. And then there is "Aya", the "manager" for the Pharmacy at Costco Lexington. I figured after a few months perhaps I should try the Pharmacy for help. Aya also refuses to give me any phone number for regional, district, or corporate. After all, 'if she can't help', then she's not going to help me by giving me anyone else who can assist! Then there is Jenny Diguardi Eisenhauer (she goes by Jenny Diguardi), 630-581-6270, who also refuses to take the call. I've been calling her and her assistant, LUCIA, for over a month. Lucia says she never received any of my messages. So I gave her the dates and times and how long each message was for over a dozen messages left on her phone. Lucia's phone number is 630-581-6264. Supposedly, Jenny Diguardi is the manager of the Lexington warehouse. She has the rudest secretary Janice who screamed at me because the back door to my house hits the bottom of the tile and "that's right in my ear!!!!!" Anytime Janice wants to come over and help me reset my back door so it does not squeal, I would be most appreciative. THEN there are the delivery people. Mostly they say, "I don't speak English" so they are "allowed" to scream and yell in Spanish (which by the way, I understand), and you have less than a 50% chance of your item/s coming severely damaged which means you do not get them. And then, they don't want to come back, even when Costco online supervisors "demand" that they come back before they will replace your damaged items. One of the delivery people even told me, "I can't adjust the legs on your washer or dryer because they could break"! Another did not give me all of the pieces of the dryer so one piece is missing from the bottom of the Maytag dryer! When I sent a picture of the dryer to "Susan" who is the supervisor at online Costco delivery along with the photo of the 2 items together, SHOWING HER the missing piece, she says, "It looks fine to me". Clearly Susan needs glasses, as David, the Lexington Costco manager could see that it is not the same. Susan was also extremely rude. But maybe not as rude as Levi (502-558-0907 or 502-263-9650), the supervisor under Susan, who calls me to scream at me, "The delivery people are at your gate and you are not there to let them in!!!" And when I send him a PHOTO that I am indeed at my gate and the delivery man (Jose) is NOT, I don't even get an apology. Jose's number is 502-544-0658. Then there is Molly Walters (405-832-5381), who for WEEKS, cannot understand - even after me repeating it over 2 dozen times - what I need........... IT IS SIMPLE. 2 NEW WASHERS. 2 NEW DRYERS. 2 NEW STOVES. REFUND MY DISHWASHER ORDER BECAUSE YOU REFUSED TO INSTALL IT . (They did want to leave it though in my house for a non-disclosed period of time, blocking my dishwasher already there, refrigerator, bedroom, washer and dryer, and back door. When I politely asked them to please leave it under the covered gazebo 10 feet outside my front door, he began screaming at me in Spanish, which again, I understand.) They refused to install it because for some reason, even though David and Chris and I were on the phone for over an hour placing the order with the correct addresses, somehow Costco's online order system did not get the addresses correctly. OR, Chris and David did not put it in correctly. Either way, the second Hispanic delivery guy started screaming and hauled it away (as above). He also left my stove, taken from a different address, in the middle of my driveway so I had to pay someone to come over and move it. Phone number for Costco Midwest Regional - 630-581-6200. I have also called an Executive Online number at 425-313-8100. For this number, I get "Operator 0116". RUDE, RUDE, RUDE. I would suggest to go SOMEWHERE ELSE for appliances.”
“Do not get an eye exam or buy eyeglasses at Costco 3000 Middle Country Rd, Nesconset NY 111767. I had an exam at the optometrist office in Costco and she prescribed a prescription that was too strong. Two pairs of glasses were filled and need to be redone. Then the opticians told me aviator type glasses are not recommended for progressive glasses...so those had to go back. Then the optician who was very rude (a porky man whose name I do not want to remember) told me I can not read through my sunglasses because they are tinted dark. He said if he wants to read something outside such as a menu, he uses his clear glasses. I never heard anything so absurd. Costco on the internet said they used the best progressive lenses so I gave it a try. I wore these glasses for a few months suffering and struggling with them. I went back to Davis Visionworks and I now have two pairs of glasses that work fine. DO NOT USE COSTCO OPTICAL IN NESCONSET, NY.”
“Attempting to buy a washer and dryer. Store cannot help you must go on line. Go to website every washer and dryer I want to purchase is out of stock. I am a member for 13 years. Call 800 number they can't tell you anything. I guess I will use Home Depot. Keep this up and I may cancel membership.”
“I have been a member of Costco ever since I was still using a Price club card. For all those years I would have given Costco 5 stars down the line. The reason was that you were going to get a product a a very good price, but what was more important was their product research! If Costco was carrying a particular product you knew it was going to be good! I bought dozens of products just because I knew it was a good item at a good price. I went years on the premise and was never disappointed or had to return an item.
Those days seen to sadly be over. When Sealy brought out the single sided mattress, I was, like everyone else thinking this was a good thing. What a rip! Costco knew it, everytime you went in you saw the lines of return mattresses backed up to the door. But profit is a tough habit to kick!
When Costco travel or rental cars came out they were great. Now I find better deals on my own. Long story short, Costco might want to look back at some of these issues before it's to late and I do my shopping at Kmart. Oh wait, I heard that Kmart wasn't listening to their patrons either.”
“I'm a regular customer at Costco's Route 59 store, and I've consistently been impressed with their exceptional service and dedicated employees. Typically, I don't write online reviews, but this time, I felt compelled to share a truly heartwarming experience I had with a remarkable young employee at Costco's Route 59 branch.
Recently, I encountered a situation where I misplaced my receipt in the store's parking area while attending to my young children. Understanding the urgency of my predicament, a young employee named Maheep Singh Bhatia went out of his way to assist me in locating the lost receipt. His empathy and proactive assistance left a lasting impression on me.
During our interaction, I discovered that Maheep is pursuing computer science. This revelation surprised me, as I believe his talents could be better utilized beyond his current role of cart retrieval. I believe leveraging his skills will be more impactful roles within the organization. I am confident that Maheep has the potential to deliver significant value to Costco and make a substantial difference.
Costco should recognize and nurture such bright young talents like Maheep, as they have the capability to positively influence and innovate within the company. I appreciate Costco for setting an example for other employers in developing their workforce.”
“If I could leave zero stars I would. Never in my life have I had more difficulties getting prescriptions filled than I do here.
I feel like the pharmacist has a God complex & thinks he knows better than the Doctors & Insurance.
My husband takes medication every single time he eats. A snack or a meal he takes it. We were told before that he couldn’t refill because it was too soon. Too soon? Are they regulating how much he eats? The Dr approved it. The insurance approved it but somehow Costco Pharmacy was still saying no. Strange.
Went to pick up one of my prescriptions and was told they didn’t have it all. I’ve never had a problem picking part of a prescription up and the rest when they get it in. I was told I’d be charged again and that my Dr would need to send in another prescription for the adjusted amount. What I wasn’t told is that they are now treating it like a brand new prescription and I can’t pick it up until it’s time. I’m sorry but it was time to pick it up when I got the partial filled. I frequently have to wait because they are out of stock. Well it’s due to be picked up on a Sunday when they’re closed so I’ll now have to make what will be my 3rd trip to pick this up.
No customer service skills. They do not care about the patients
I didn’t think any pharmacy could be worse than CVS but my goodness was I wrong.
The lines are absurd and often after waiting in line they’ll ask you to step over to another line. When you finish there you go back to the original line and wait more.
There’s not even room to list every problem we’ve encountered there but it’s ridiculous.
I really feel like they make the rules up as they go depending on their mood.
I love Costco, but my opinion of the pharmacists is that they are power hungry, egotistical trash.
I trust my Doctor. I even trust the Insurance. Who I do not trust is Costco Pharmacy.”
“My samsung TV is broken in 2 years. Samsung told me they have everything they need to issue refund, I don't know why they keep delaying it, it's been a month. They don't sound legit; they only text me, and the number I can't call them back, they told me they don't have a number to call; the texts they sent with different name each time; they said they are located in the Dominican Republic. I never had such a worst experience. Cotsco shouldn't do business with them. I'll find a way to do a review to let the public know about this scam-like service.”
“I have a disability and asked Costco if they have curbside service. They said it would be $10 which is same as delivery.
I only needed 1 $10 product so I complained. They said they didnt care.
I switched to Sams club that has free curbside service and free delivery over $50.
I like Costco products and this is unfair discrimination.”
“Ordered A Cozy Bench for the Porch. 3 Days Later Confirmation from Pay Pal That payment was Made to A Gentleman NOT A Corp. 2 Wks...Still No Follow Up of Pkg Being Prepared for Shipment Etc. 2 Attempts to Reach Seller With NO RESPONSE. EBAY Issued An Immediate Refund. Said It's A Scam.”
“Not a bad experience, Costco is not transparent with their In-Store prices unless you are in the store ( which is always fun to visit when there’s plenty of time). They show No Goodwill towards their customers: no order pick up option and no transparency on prices
. That’s why I don’t have the executive membership anymore. SAMs Club allows you to order and pick up and they detail their pricing. Most items are shipped free at SAMs Club. Costco needs to catch up! I convinced 5 neighbors to switch to SAMs.”
“Do not, use car care. Call ahead and stated they could plug a tire, never said needed appointment, and refuse to plug without appointment. Couldn't get air for someone parked in front of. By this time tire to flat to drive and had to put donut on to drive home. They may have one or cashiers that are friendly but the rest are rude as can be. Where did customer service go. Your employees act like they hate their job and it truly comes across.”
“This concerns the HEARING AID CENTER in COSTCO (WILMINGTON, NC)
I normally do not write reviews. I am a reasonable person who understands there are rules and guidelines. I also know on occasions, some guidelines can be adjusted to fit a particular need, especially if the end results would occur regardless. There are times when common sense and decency should dictate in all opportunities that benefit others provided the outcome doesn't reflect negatively on the other party.
My mother is 91 years old. She has a hearing problem. She also has mobility issues and is in extreme pain most of the time. We made arrangements to have a hearing test at Costco. The lady that administered the test was very nice and professional. Based on her evaluation, she stated their hearing aids could help improve my mother's hearing ability. So about 2 weeks later, we went to get the hearing aids that were programmed to address my mother's needs.
After wearing the hearing aids as instructed for a while, my mother found the ringing in her ears, which she had experienced for years, and the canal in her right ear seemingly being closed, made the hearing aids not only uncomfortable but they did not improve her quality of hearing. There is a return policy of a 'FULL REFUND FOR ANY REASON WITHIN 180 DAYS" listed on the back of the paperwork. Now to be completely transparent, there is also a small strip of paper inserted into your paperwork envelope that states, "ALL SERVICES REQUIRE AN APPOINTMENT." I read this and KNEW it. HOWEVER, what I did not know and still find odd, is that a return is considered a "SERVICE." I thought SERVICE meant service to the hearing aid. My MISTAKE.
So last Saturday, we drove the 60 miles (one way) to return the hearing aids. We waited for two customers to (first customer) get the ear wax cleaned off their hearing aids, no appointment required and (second customer) had to get batteries replaced (also, not appointment required. ) No one was behind me in line, when I told the assistant I needed to return the hearing aids. She asked me did I have an appointment. Of course, I said no, I didn't know I needed one to make a return. VERY forcefully, she stated, "YES you do, all services require an appointment, per the little strip of paper inside your paperwork." I explained that we'd driven an hour to return them, and that I didn't realize returning the hearing aids, was considered a service. I kindly asked could she please make an exception. "No, you have to schedule an appointment to return them." I appealed to her to please reconsider, considering the cost of gas now, the age of my mother, but NO! I could tell she wasn't going to budge. She enjoyed having the upper hand, being in control. She looked on her computer and told me the FIRST available appointment would be JULY 29th (over 6 weeks away). I was floored. I asked her if I wanted to be tested for hearing aids, when could I get an appointment. She told me (with a smirk) next week. 1 week to get an appointment that takes over an hour. Yet, six weeks to do a return! So then I told her, I had a follow up appointment the next Wednesday which was already scheduled and asked could I return them at that appointment. "No, that's a different block of appointments," she firmly stated. Not even a kind word, not even, Ma'am, I'm sorry. Just plain, out and out, I'm in charge, like it or not attitude. SO, when I realized I was not going to get anywhere with this assistant, I accepted the July 29th appointment.
Then, today, the day of my scheduled "follow-up" I hoped the actual lady that administered the hearing test would be there, so I called and asked for her. The lady answering my call sounded very familiar. I would dare say, she was the same lady that refused to bend any on my first attempt to return. When I told her I had an appointment for this afternoon for a follow-up, she told me that I did not have an appointment. Seems they automatically cancelled my appointment. I was told the lady I wanted to speak to was tied up all day with appointments but that she would give her my message. Surprisingly, the lady DID return my call. But she was just as adamant that July 29th was the first appointment for returns. I asked her about the time required for each type of appointment. A "Follow-up" appointment requires 20 minutes, a "Return" appointment requires 30 minutes. And the original testing took almost an hour. I can get a hearing test in 1 week. I had a follow-up appointment BUT I CAN NOT RETURN THE HEARING AIDS FOR 6 WEEKS! Does anyone else feel like they just want to make it difficult to return them?
Well, they have the control and by gosh, they are exercising it. But, if the Good Lord is willing, come July 29th I will return these hearing aids and I will try my best to inform everyone of my experience.
The hear aids may be helpful for many, and I truly hope so. But, for me, it has been a Blood Pressure Raising Experience. NEVER AGAIN!”
“Thank you so much for not doing my car away despite my outburst I owe that lady an apology for my behavior so I apologize to you and I hope you can forgive me”
“I had a terrible experience with Costco delivery
Novaform mattress was left outside during heavy rain without any plastic bag
Rain damaged shipping box completely”
“Costco should open for executive members by 830AM, and really if we could get a 730AM would be better! No one has time to be waiting around by 10 AM to get in. People work! Staff at m local warehouse I can count on 1 hand the nice people. Forget the desk people. Not friendly or nice at all.”
“Unacceptable Customer Service and Delivery Issues - A Nightmarish Experience with Costco Wholesale Club
I am writing to express my extreme dissatisfaction with the recent experience my family and I had with Costco Wholesale Club. On May 17th, 2024, we made a significant purchase of a Whirlpool refrigerator, an LG washer, and a dryer. Given the reputable name of Costco, we trusted that this would be a seamless process. Unfortunately, our experience has been nothing short of a nightmare.
Our appliances were finally delivered on June 5th, 2024, nearly three weeks after our purchase. To our dismay, we discovered that the interior of the refrigerator was damaged before it was even packaged. This has thrown our lives into disarray. We had already planned our move and the usage of these appliances, but due to this issue, all our food, worth $400, went rotten. This included essential items for our 18-month-old child, whose food and milk spoiled. As a result, we have been forced to eat out every day, incurring additional unexpected expenses.
I contacted Costco repeatedly, hoping to find someone who could understand the urgency of our situation and provide a temporary solution while we waited for a replacement refrigerator. Unfortunately, it appears that Costco lacks an incident response team to handle such issues. Despite our pleas, we were informed that there was no provision for a loaner fridge. This has been particularly challenging for us as we recently moved 48 miles from the city to a new neighborhood and are not yet familiar with the area.
After the initial setback with the damaged refrigerator, we accepted Costco’s offer to deliver a new refrigerator on June 8th, 2024, at 8 AM. However, we were later informed that there would be no delivery until a week from today. This delay is simply unacceptable, especially given the dire situation we are in with food preservation and our child’s needs. The constant apologies from customer service do nothing to alleviate our frustration and the real fear we feel due to this ongoing issue.
As a result, we have been left with no choice but to cancel our order and request a refund. Now, we must wait another seven business days to receive our money before we can purchase a refrigerator elsewhere. We plan to shop at Lowe’s in the hope of getting a fridge today.
Costco needs to be aware of the severity of this issue and the impact it has had on our family. I urge corporate to address this situation urgently and find a way to resolve it amicably. This experience has been incredibly stressful and disappointing, and I hope no other family has to endure what we have gone through.”
“Update from earlier review today. Refrigerator delivery today turned out much better than it started. Was told by freight co. Truck had run into power lines and I delivery was being cancelled today. I thought, fake news, I doubt this happened. It turns out, the crew did hit guy wires and instead of going home, they regrouped, remounted, and finished their route. I was the last delivery, but the frig got here on its delivery date. Crew was professional and courteous. Quick unload, install, and removal. No more leaky ice chests, melting ice and camping in your own kitchen. Bumping up my score from 1 to 5. Costco came through again.”
