“Fraudulent company and goods are not what your purchasing online. No return policy. The return label on packaging was from Joe Doe, Joe Doe from Queens NY. Yet when you want to return they give you return address to China costing between $150-200 dollars with maybe a 15-30% refund. Another buyer beware when you punch in your credit information it switched to PayPal payment when I hit send without my approval. I found this company through Amazon and researching their curtain selection it took me to their personal website. Scam from China for sure. Fraudulent on multiple issues. The curtains are wrong size, wrong pattern, made of plastic polyester with plastic rungs. I order thermal insulated curtains and what I received was worse than a dollar store shower curtain! Pathetic!”
“DO NOT ORDER FROM THIS COMPANY!!!!!! I got the pic from another customer, but it looks just like what I received. This is the description of the curtains. Thermal Insulated Curtains, Kendra Roxana Distressed Timeless Blue Grey White Blackout Window Curtains 52'' X 84'' x2. The color is the blue and grey... but also pink/purple, brown. They are not blackout and are made very poorly. I wanted to return them and this is what I was asked to do. (after 4 emails back and fourth. I took the 30% only because When you read the email below, I am sure they would have said no refund due to no damage to the product.
Email from Cosy Land
Please be informed that we only replace items or full refund if they are defective or damaged. In this case, You will be responsible for paying for your own shipping costs for returning your item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please kindly resend your parcel to the address as below and send us the tracking number for checking. 3 Coleman Street #03-24, Peninsula Shopping Complex, 179804, Singapore On the other hand, in case you decide to keep this item, we are willing to offer you a 30% refund since we always put our customers on top priority. This offer will help you save time and avoid any risks during the returning shipment so we hope that you can consider and accept this offer.”
“I ordered the safari print black out curtains they were not black out curtains they did not look as pictured and they were very cheap looking. I did everything I was supposed to do to try to get my refund and they want to try to give me 20% of my money back and I want it all back so now Iām filing a complaint with PayPal.”
“I have requested a refund/return for a purchase I made 3 times.
In response, I've been asked to gift them to a friend or accept a 15% off coupon for my next purchase.
The size 8 shoe I bought is too big. I would not recommend this company to anyone.”
“This company is a scam. They do not deserve one star, but it was the only way I could write a review. Do not order anything from them. You will not get what you see in the pictures. The pictures are deceiving. I ordered a comforter set for a twin bed for my granddaughter and it looks like a sheet and two pillow cases. It took us a month to receive it because it comes from overseas and has to clear customs before it enters into a long stretched out process to get to USPS for a label and delivery. This company is taking our money and laughing all the way to the bank.”
“horrible horrible quality! i bought curtains from this cosy land and it was nothing like the photo. it looks like bedding sheets and different colors. even if you send them proof showing them they donāt look the sameā¦ they donāt own up to their flaws. they offered me a 20 percent discountā¦ no way! reached out to paypal immediately”
“I wish I could give them -5 stars! We bought an 8' x 5' 'rug' from them and it was awful. So thin it was FOLDED up to about 20" square and weighed 2 lbs! They refuse to authorize a return. Don't even go there.”
“Terrible quality, very slow shipping, when youāre disappointed youāll have to pay to mail your purchase bank to Singapore on your own dime. Avoid this place!!”
“This is for cosyland.com
I read these reviews after ordering. Shipping took a very long time and appeared to be stalled for almost two weeks.
I ordered blackout curtains and received thin, cheap (plastic grommets) curtain of insufficient width. Huge mistake.
Based on my discussion with customer service this far, I have very low expectations for getting this resolved.”
“This company is awful!! Bought 2 pair of shoes and neither was what we ordered. Description "golden" and both pair came are black and silver. Company said it was the photo shot. I simple ask for a refund as we wanted the Golden pair. This company replied a 25% refund only and they as a company could not suffer losses! What about me the consumer!!!!!!!! DO NOT USE THIS COMPANY!!!! DO these shoes look Golden????????????”
“I ordered curtains for my bedroom . The material was thin and the grommets were made of plastic. When I tried to send them back they said they had sent me what I ordered so they would just give me a 20% dis count. I would not hang these curtains in my garage much less in my bedroom. They do not believe in customer satisfaction.”
“Shoes were not as pictured. They were horrible. The shipping to return them is nearly as much as the shoes cost. Cody land offered me $6.62 as a discount. Wow! What a huge disappointment!”
“DON'T WASTE YOUR TIME AND MONEY UNLESS YOU ARE JUST WANTING SOMETHING CHEAP AND INEXPENSIVE!!!!
I ordered what was advertised as a "Bedding Set". When the item arrived several weeks later it was essentially two thin sheets of material sown together and not quilted at all like the picture leads it to be. From a distance it looks nice but when you feel the quality it ruins the entire item.
When I got online to see about returning it, the information stated "upon ordering you agreed that item cannot be returned unless there was an error made by the company or if item was damaged and customer was responsible for costs to return item".
I emailed customer service the proof of purchase required for a refund and immediately received an email back stating due to current events, staffing was short and someone would get back to me as soon as possible which is so convenient since the return policy also states you only have within a certain amount of days to return the item.
If the item would have at least had padding inside of it I wouldn't have been so disappointed.”
“Cosy Land is a scam imo. I ordered āblackout curtainsā from them and what came in was a VERY cheap copy of what was portrayed in the picture. They are a thin piece of material, no blackout backing at all. The color was totally different than what was shown on their picture. The curtains even had hideous thick plastic grommets. Their 5 star reviews must be fake. I emailed them to ask for a refund because of miss representation (listing them as blackout curtains) and they said that nothing was wrong with them and refused to give me a refund. After fighting more and threatening to report them to PayPal they offered a full refund, but i had to pay for shipping. Shipping cost over $100 and the curtains were $130. They finally offered a 40% refund without sending them back. I accepted, because it was at lease somethingā¦
They never returned my emails after i accepted the refund. I contacted PayPal thinking i would get a full refund for misrepresentation. PayPal said that they have no control over the product the seller sends. They could only ask the seller for a refund. The seller again offered a 40% refund and PayPal put it back in my account. I buy through PayPal because i thought they had my back. PayPal does not have your back and they apparently let ANY seller use their services. This company and all like them should be shut down. A customer should receive the exact product show in picture. I posted the curtains in their picture and what i actually recieved.”
“Yup, I ordered $300 with of curtains that are total garbage and took a month to get to me! Ive been emailing with them (Sienna Punt) and said they arenāt damaged so I cant return themā¦.not mentioning they stated they were blackout curtains which couldn't be farther from the truth. I just read that since I bought them via PayPal, I might be able to fight this. These are the worst curtains Ive ever seen! Do these look like blackout curtains to you?? Not to mention the god awful white stitching on theseā¦.so cheaply and badly made!
NEVER buy from anything with Cosy in the title!
These were from www.thecosyland.com”
“I placed an order for a pair of Peep Toe Buckle Out High Heel Ankle Boots March 25, 2022. Itās now August 27th, 2022 and I have yet to receive my order.Iāve tried tracking the order and it keeps going back to the original email I was sent. I will never order from this company again. I am very disappointed!
.”
“I just received the tablecloth sent me advertised as a blanket. It is beautiful. That said, it wouldn't keep anyone warm in any capacity, nor is it a Queen size but rather a Full barely at that.
For $70 + shipping I expected at least one layer of backing between the fabric so as to qualify it as an actual blanket as well as fabric and stitching that lives up to the expectations of the quilt/blanket pictured.
This is highly disappointing to receive after waiting three+ weeks to get and now I'm going to have to go purchase an actual blanket to layer underneath my new tablecloth. Also, just based on an examination of the product I firmly believe that it could legitimately fall apart after even a delicate wash as stitching came loose just in the unpackaging...so it's essentially a wall hanging to vacuum on occasion.
Anyone seeking to purchase Cosyland products should know that this is a product that definitely doesn't live up to it's price point.
My daughter's bed is a full and the tablecloth fits within reason. My bed is a queen and it barely reaches the corners with zero overlap on the sides.
I'm really really really upset and feel like I've been scammed, what's even worse is I had plans to order additional blankets from Cosyland based on the beauty of the products and I'm really glad I didn't waste my money as instead of being merely disappointed and upset I would have been flat out livid if my blanket was not only two pieces of cheap cloth sewn together, but also didn't fit my bed! My roommate too was planning to order a king size for her king bed but that one may have barely fit my queen had she ordered it....
This is unethical, unacceptable and a poor experience overall. Don't purchase any products from this company.”
