Couch Disposal Plus Reviews

Name: Couch Disposal Plus
Rating: 4.44

4.4 Rating 414 Reviews

85 %

of reviewers recommend Couch Disposal Plus

Company Reviews

Metrics

Info

4.4

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

(844) 311-0204

Email:

support@goloadup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I google couch disposal and find couch disposal plus. Set up a pick up online for my couch. They call on Friday to move my pick up day for their convienience not a big deal. When the driver shows up and sees how big the couch is he is clearly not expecting it but tells me to leave it out and he will take care of it. I then get a call from Atlanta telling me this is my fault that’s a sectional not a couch (which I understand now). The issue is my fee more than doubles. Y’all were able to call me for your convienience but don’t have the detail orientation or customer courtesy to confirm what you are picking up. Y’all are literally terrible. Literally my job is to deal with upset guests but when your rep told me this was my fault I lost it. If y’all took 5 minutes per guest to just go over a few small details this could have been avoided. On top of that no apology or empathy whatsoever.”

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Posted 5 years ago

“The two men that showed up were about to give up after only two tries. When the one gentleman called the company, they didn’t answer right away. It actually took 5 calls for the company to actually answer the phone. The young lady that answered didn’t seem to care the men were having trouble getting the furniture out the house. Because we had paid our money up front already, I made the men try again. Funny what a tilt of furniture can do. I was disappointed that no one reached out to us about the concern at that moment. They told the gentleman they were in a meeting”

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Posted 5 years ago

“Showed up on time and did a good job of removing my large couch.”

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Posted 5 years ago

“I don't particularly like writing bad reviews, and when I do I try to be objective, just the facts. It's a little hard in this case. I paid this company to haul away a sofa and two love seats. They do state that if the person doing the hauling away determines that the items are in a state that they don't want to deal with, they won't haul them away. No refunds. I figured there was a good chance with one love seat, it had lived in the basement for awhile. And the other has a lot of cat fur on it. I took my chances. They showed up on time, got the big couch out quickly. The back comes off to make moving easier. One of the love seats does the same. The guy asked me where the others were. Looked at the one in the basement, then he went up, took the back off the upstairs love seat and took that out to his truck. At that point he told me that he would need help getting the other pieces out. He would call me back, to let me know when, but it was likely to be about 45 minutes. Fine, things happen. He had been gone for 5 minutes and my phone rings. It is the company he works for telling me that he wouldn't take them away. Now keep in mind that he had already taken part of one of the love seats away, he had no problems with that. And he looked me in the eye and lied to me. Just flat out lied. If he had said "it's messed up" I would have not been happy, but I would have accepted it. It's in the contract. In the meantime, I am missing part of the love seat, so if I can get it cleaned up, and I expect to, I don't have a complete unit. During the call to say that I was out of luck, I requested that he bring the back of the love seat back. Which he did ... he dumped them on my porch and left. I called and complained, of course, because you do. I asked if I could get the love seat cleaned up if they could come back and get it. I was told that they would see, and would call me back, but seeing how that guy was the only driver they had in Ames, it was unlikely. Yeah, the only driver. Where was he going to get help from? Two hours now, no call. I don't expect one. If they had taken the big couch and said, to my face, that the couldn't take the others, this would be a 3-4 star review. I would have stated my disappointment, but left it at that. As it is, I am out a 100 bucks, I have a lead to get the last two hauled away, which will probably cost me another 100 bucks. So, buyer beware. This is a company based out of state. The local driver is perfectly willing to look you in the eye and lie to you.”

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Posted 5 years ago

“They were great -- showed up on time, were pleasant and got the job done!”

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Posted 5 years ago

“The guys arrived just a little late and within ten minutes my couch was gone and the process was over. Definitely recommend.”

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Posted 5 years ago

“Everything went smooth. Couch pick-up was easy. I left it in the driveway and they hauled it away during the time frame we agreed on. I had it covered with a tarp because it was sprinkling, and they left the tarp on the porch as my note requested. I thought they would call or text 30 min before based on the email confirmation, but they didn’t. They did email when they arrived, which I didn’t see until later. It didn’t matter since I didn’t need to be available, but that info might be important to someone reading this.”

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Posted 5 years ago

“no hidden fees,great price and great service.. i just went on line set dated-paid and that all i had to do, they came as when expected, took couches hassle free. i recommed "couch disposal" to anyone who needs to get rid of couches for a good price and quick service.”

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Posted 5 years ago

“Kinda a rip-off! You pay them to come and pick up your furniture, then they turn around and sell the parts for a profit.”

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Posted 5 years ago

“They were very friendly and quickly took our couch apart so that it would fit thru the patio door. Would definitely recommend them.”

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Posted 5 years ago

“In and out quickly. Very friendly Thank you. S. Jones”

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Posted 5 years ago

“Staff was a bit rude but got the job done”

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Posted 5 years ago

“Fantastic and extremely helpful!”

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Posted 5 years ago

“Dear Couch Disposal Plus, I'm writing to let you guys know about my pretty keen displeasure in the logistics of how my couch removal went yesterday afternoon. I scheduled my haul-away service for 8 a.m. to noon because I was having the new couch arrive between 12:30 and 3:30 p.m. yesterday, and my living room is too small to accommodate two couches at once. Imagine my dismay when I get a phone call yesterday at 8:45 a.m. telling me that my new haul-away window was noon to 4 p.m. When I told the woman with whom I was speaking on the phone that the new time really inconvenienced me, she told me that service times weren't guaranteed. As per your own policy as described in the order confirmation e-mail below: "We do our absolute best to accommodate all time-frames selected. However, due to unforeseen circumstances (i.e. weather, routing distance, truck issues, etc...), the time frame could be altered. We will contact you the day prior if that is to happen." The woman on the phone also told me she'd call back with an update. That never happened. I called back three hours later and spoke with another woman (who was a little more sympathetic to my issue). She told me that my new service window was 2 to 2:30 p.m. That didn't happen. At 3:20 p.m., I got a follow-up call from the second woman letting me know they were actually going to arrive at 4:15. Once the haul-away guys actually got here, they were great. They were fast, friendly, and they even helped us move the new couch into position (we'd had it shoved out of the way to give them a path out of the unit for the old one). Also, I get that things happen unexpectedly. But if the cause of a service delay is how many stops there are, or where they're located, that's something you're going to know enough ahead of time to give customers a heads-up before their delivery window (as per your policy).”

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Posted 5 years ago

“They called ahead and showed up on time. It was worth the price to haul away a very heavy sectional.”

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Posted 5 years ago

“Very friendly, courteous and fast, would use again.”

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Posted 5 years ago

“Prompt, polite and efficient This service is a lifesaver!”

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Posted 5 years ago

“Did a great job and was very quick. The couch was a pain to get in and out so I was very please with how smoothly it went. Would recommend.”

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Posted 5 years ago

“Our removal process was easy. It was a straightforward process to book the pickup online. The in person team was polite and provided great service overall. Would definitely recommend.”

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Posted 5 years ago

“Very good service- best price I could find- a good ~25% less than similar companies. They did run a”

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Posted 5 years ago

Couch Disposal Plus is rated 4.4 based on 414 reviews