CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.38

3.4 Rating 240 Reviews

59 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

Write Your review

Tell us how CoutureCandy.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had purchased a dress and had to return because the color was not good for my skin tone. I paid the restock fee and ordered another dress with my credit that was on sale (2 choices of color were given). I received an e-mail saying my order was processed. After not receiving a tracking e-mail I called only to be told that the dress is no longer available! So if a place a dress in a cart and receive an e-mail stating order was processed, what happened to my dress? When I went back on-line I saw that the same dress is now available in the other color that had been offered only at full price. So why not honor it by offering me the color that is available? And what kind of false advertisement is that? Very poor customer service especially when it was Couture's fault.”

Helpful Report

Posted 2 months ago

“I feel like this dress is my best purchase so far! I love the way it fits and how comfy it is to wear. The shipping was fast, and I will absolutely order again. I'll recommend this shop to my family and friends!”

Helpful Report

Posted 2 months ago

“Product quality: Was well packed and exactly as described Delivery time:Super fast shipping. Dresses arrived in perfect condition Customer Service- was great and very responsive”

Helpful Report

Posted 2 months ago

“I am happy with their customer care. They keep me updated on my order and it arrived on time for my event. I love the dreeeess and it fits me perfectly. I will surely order again for my next event. Thanks.”

Helpful Report

Posted 2 months ago

“Excellent customer service! Great dresses and prices! Thank you so much.”

Helpful Report

Posted 2 months ago

“Buyer beware!!! Do NOT buy from this store!!! I paid for $35 for 3 day shipping, it arrived a week later. The store informed me that it takes up to 3 days to process. They claim it’s visible on their website but I assure you it’s not. They would not accept a return stating dress was on sale. Website did not say final sale. Their return policy is that a dress must be returned within 5 days of receipt. So it takes them a week, weeks, or months to ship a dress but it has to be returned within five days? Customer service is the worst I’ve ever experienced. When everything is in fine print you know they are running a scam.”

Helpful Report

Posted 2 months ago

“I just wanted to share how happy I am right now! The dress fits perfectly—truly true to size. It also arrived exactly when they said it would, which is such a relief. I had a few questions about tracking my order, and the customer service team was amazing—so friendly and helpful! I’ve already told my friends about this place because my experience was so great. I’d love to give them 5 stars!!”

Helpful Report

Posted 2 months ago

“This company is terrifying, it took 4 months for the wedding dress to arrive (according to them it would take 1 week), if you reject the purchase they fine you 75% of the value paid. Don't buy because you will lose your money. The company talks about a return RMA that they never send you and they put all kinds of obstacles to generate it (I asked for it from the beginning over and over again), I never received the money back. I lost $650 USD. Don't buy, because you will lose your money. This company is terrifying, it took 4 months for the wedding dress to arrive (according to them it would take 1 week), if you reject the purchase they fine you 75% of the value paid. Don't buy because you will lose your money. The company talks about a return RMA that they never send you and they put all kinds of obstacles to generate it (I asked for it from the beginning over and over again), I never received the money back. I lost $650 USD, look for other options or you will lose your money. I am from Chile and I have no way to complain, they are scoundrels. +56991853472 for those who want more information about the case so that the same thing does not happen to them. Don't buy. To this day (5 months later), they still have not returned my money.”

Helpful Report

Posted 2 months ago

“The dress fit so well and they look amazing on a curvy figure. I really appreciate CoutureCandy and the quality of the dresses are so great that I will order product again in the future. Thank you so much for making me feel beautiful!”

Helpful Report

Posted 2 months ago

“fast and realiable source of special dresses. Love the dress and the quality. Big factor is the customer support which is very active.”

Helpful Report

Posted 2 months ago

“This Nox Anabel lace-up back sleeveless short dress is a stunning piece! The fabric feels luxurious and durable, with excellent stitching that enhances its overall quality. Delivery was prompt and the customer service team was highly responsive and helpful throughout the process of tracking. making the purchase seamless. I will order again on this store for my next possible event. Thank you so much!”

Helpful Report

Posted 2 months ago

“Beautiful dress, love it”

Helpful Report

Posted 2 months ago

“The dress was absolutely gorgeous and packaged perfectly. Received quickly, my daughter was very happy.”

Helpful Report

Posted 2 months ago

“So happy with the dress I ordered. It's beautiful and do not have any issue with the fabric feels comfortable wearing the dress. Delivery was also fast, it arrived within the estimated timeframe. Overall, I'm satisfied with both the dress and the service.”

Helpful Report

Posted 3 months ago

“My experience with you have been bitter sweet. Website was easy to navigate and shipping was fast. Hence, Measurements chart does not align with the product. I ordered based on the measurement chart and the dress was far from fitting me. Also, customer service is terrible. I've reached because I wanted to know the status of my order and never got an answer. I reached again to exchange the dress because I still want it in a bigger size and never got an answer either. I would like someone from customer care department to reach me.”

Helpful Report

Posted 3 months ago

“First. all the google review are fake. I returned a $900 dress the same day I received it in its original condition since it did not meet my expectations. When I check on my return shipping track that they had received the parcel back, I started asking for my refund, but they were told me for around almost 4 weeks !! that the dress was under "inspection" and have to wait for my refund. When I claimed that it was legally a time for my refund to be processed because more than 14 days had passed, they offered me a 50 % refund just in a credit store gift card. Of course, I was shocked and my answer was absolutely no! Immediately I contacted my bank to stop this fraudulent on line purchase. But since Culture candy claimed that I supposedly "signed in consent" (which I never saw on my purchase receipt and is not there!), that they were going to steal half of my money for no reason the bank told me that they didn't want to return the money an that I have to file a small claim court. I am taking legal action now because this is a well-organized scam!!. You will never get your money back for any refund! My recommendation is to AVOID buying from this place at all costs. And if anyone here wants to join a lawsuit, I will gladly provide my contact information. This is illegal and constitutes a large-scale coordinated fraud. Stealing money for good faith customers.”

Helpful Report

Posted 3 months ago

“I love everything I purchased from your store, especially the fabric. The package was perfect, and it arrived on time. More sales to come! I will definitely buy again.”

Helpful Report

Posted 3 months ago

“Another perfect purchase for the second time around in Couture Candy store.My 2 dresses just recently arrived, both are beautiful and elegant.It looks exactly like the pictures and details on their website. The quality of the dresses are consistently great like my first order.”

Helpful Report

Posted 3 months ago

“Good Day! Thank you so much for this beautiful dress. I really love the quality and the uniqueness of this dress and this is exactly as shown in the image, from the Color to the size and everything. Apart from that, the delivery is really fast and the customer service is really great. Thank you so much for the wonderful experience!”

Helpful Report

Posted 3 months ago

“The dress was a standout! I got a lot of compliments on the dress!”

Helpful Report

Posted 3 months ago

CoutureCandy.com is rated 3.4 based on 240 reviews