Covea Insurance plc Reviews

Name: Covea Insurance plc
Rating: 1.27

1.3 Rating 103 Reviews

7 %

of reviewers recommend Covea Insurance plc

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1.3

Based on 103 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“AVOID at all cost. I wish I had read the reviews before taking out insurance with them. They are doing everything they can to wriggle out of my insurance claim and even sent someone from their ' fraud squad' to interview me at my house and to record the interview ! He wasn't excited when I told him I was recording it too. My husband insisted on sitting in on the interview and stopped it several times because the bloke was trying to lead me to say things that weren't true ! All documents have 'criminal department' or other unnerving titles on them I'm assuming to try and put you off claiming ! Absolutely scammers and I am now having to go to court ! AVOID at all cost !”

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Posted 3 years ago

“Hi, This is a warning for anybody thinking about taking out any policy home insurance what ever out with Covea Avoid!!! Took out home insurance which i thought it would of been swinton as thats who i went through and its also where i have my car insurance, anyway cut a long story short we had a accident with our tv at home we was in pieces over it as we never normally have accidents and it had to be our tv of all things which was only a few months old, anyway we rung swinton which put us in touch with Covea that was the first time we knew who our house insurance was with, spoke to a woman called Sharon Hudson who said she was the claims handler and she will be handling my claim which was a bit of a joke as that was the only time i spoke to her. Had a guy ring me then a few days later Adam Lamb was his name ringing of behalf of covea who question me like you would not believe i felt like a criminal coming off the phone and i have never be made to feel so low, from that day i had a negative outlook on the whole of this, i had to send pictures off twice of the tv showing it was broke and the serial no to two seperate locations, nobody from covea was keeping me informed of what was happening i was always chasing them, on the one call to covea they told me everything was in hand and all they are waiting was the green light from swinton for them to go ahead with replacing or paying out, so i phoned swinton and told them what they said as i wanted to know what the hold up was, swinton replied its them who make the decisions not us they should not say that they are lieing, i was shocked, not only was we feeling down about the breaking of the tv, and the way they made us feel but know their lieing to us, what type of company is this?? Anyway after weeks i recieved a letter from covea saying basically they turned down my claim as i did not mention i had ccj's Now this was a new one to me as i didnt even know i had ccj's and further more i didnt even recall seeing a question of have you got ccj, s in the policy when i was filling it out. They took best part of a month to find a loop hole, this is what this company is all about, its companies like this who destroy peoples inners, The underwriters for covea should be totally ashamed of them selves but then they are probly suited to that line of work, low, heartless and could not give a dam of the emotional damage they cause. Just remember the name Covea Insurance.”

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Posted 3 years ago

“On going claim following a burglary, this company will make you feel worse than the scumbags that commit the offence. They will try anything and everything NOT to pay on your loss. I would NEVER recommend this company… please find an alternative broker”

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Posted 3 years ago

“Very poor customer care, service and support following a burglary on our home. Difficult to contact initially and unhelpful once we made contact. Will definitely not be renewing with them or recommending them to family, friends and colleagues.”

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Posted 3 years ago

“Very poor service re: Vitality motor insurance - has turned me off both Covea and even Vitality by association”

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Posted 3 years ago

“Fxxking shocking behaviour from Covea .I'm being threatened by them to go with them on a no fault claim on an accident caused by their client . Instructed my own insurance provider to deal with it and still I'm getting calls emails from them .Emails and phone calls everyday stressing how I won't be getting paid for the foreseeable future as I'll have to wait on their engineer to confirm a total loss of my vehicle and even then they might not agree with my insurance provider's assessment .This is a joke .I'm now left with a mangled shell of what used to be my new work vehicle .Only had it 11 months from new and now not only haven't I got a vehicle for work -i can't hire one either as I'll have to fund it myself as they won't pay for it unless I hire one from them .How is this allowed to happen .They admit liability but not interested unless they deal with it . See you in court”

Covea Insurance plc 1 star review on 15th October 2021

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Posted 3 years ago

“It is so nice to have a straightforward, helpful, informative, clear and friendly person on the other end of the phone. Saymira was extremely helpful today in quickly and effectively dealing with an online mistake on behalf of the insurance company. The issue is now resolved, and I am extremely grateful for her help.”

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Posted 3 years ago

“Dealt with Saymira this morning for making my payment. She was professional and dealt with everything I needed in an efficient manner.”

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Posted 3 years ago

“our truck got stolen covea is run by bits of kids fast tracked from burger king or mcdonalds they wont pay out the right hand has no idea what the left is doing”

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Posted 3 years ago

“If you get hit by a 3rd party pray they are not insured with a company underwritten by Covea! They refuse to answer phone calls or reply to emails from my insurance company or the hire car company providing a courtesy car. They have so far delayed the process 2 months and still at it!!”

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Posted 3 years ago

“Covea took over 6 months to refund my Excess after being hit by an uninsured driver driving a stolen car ! It was a very stressful time and Covea just stopped communicating with me so I had to contact the Financial Ombudsman. I will not be insuring with M&S or any other company that uses Covea for their underwriters !!!!”

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Posted 3 years ago

“would not pay out when we made a claim having to use the ombudsman and the courts they employ bits of kids worthless”

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Posted 3 years ago

“OH MY GOD what a painful experience trying to get a re-quote on my existing policy because the business has changed. Spent 5 days trying to get a re-quote yet ive been passed around that many different offices its been unbelievable. Eventually get through to the correct team to handle my policy to be told i can't get a requote or cancel my policy unless i call the office who arranged the policy, i asked for the details and they said there wasnt any on the system...BANGING MY HEAD OR WHAT. I just wanted a re-quote yet i get buck loads of disappointment instead. 'Simply business' called me bish bosh bang JOB DONE, nice and easy.”

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Posted 3 years ago

“COVEA IS A TERRIBLE COMPANY. AVOID AVOID AVOID OH DID I SAY AVOID . THEY DIDN’T EVEN KNOW I WAS INSURED WITH THEM FOR YEARS AND WANT PROOF OF MY NCB WHEN THEY WERE THE INSURER , THEN CANCELLED MY POLICY . AVOID AS THEY AREN’T WORTH THE STRESS , WELL OVER 50 EMAILS THEN ALL THE PHONE CALLS AND GOT NOWHERE . AVOID AVOID AVOID TOTAL SCAMMERS JUST WANT YOUR CASH .”

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Posted 3 years ago

“They took my car following an incident. Cost of repair£60 to replace the side window glass. Insurance initially told me the car was under repair. I went to collect my car 200 km away by train than drove it back. Do not trust them. I was also asked to pay£10 for the yellow jacket to collect the car in cash no receipt or card payment. To avoid.”

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Posted 3 years ago

“Before you think about taking out insurance with Sainsbury's be very careful as the brokers are coves insurance , should you have an accident, they will keep you waiting, not answering your phone calls and will do there best , not to pay out PLEASE BE WARNED , JUST BECAUSE ITS SAINSBURYS , IT DOES NOT MEAN YOU WILL GET GOOD SERVICE , PLEASE TELL YOUR FRIENDS TO BE VERY CAREFUL AND AVOID COVEA”

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Posted 3 years ago

“Terrible handling to date of insurance claim. Making me very ill to the point that I’m of work!”

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Posted 3 years ago

“A 3rd party driver rammed into my works van and unfortunately he was insured by Covea our insurance company can't get in-touch with them to sort out the liability, the van hire company can't get in-touch with them to sort out the cover, so far they have delayed the whole process by 5 weeks by refusing to talk to anyone.”

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Posted 3 years ago

“Have ongoing claim with this company , this is first and only claim in 18yrs of I surance with them, have sent them numerous documents to validate the claim and they ask for more and other documents . They are appalling in the way they treat you , they suggest you are lying and fraudulent, and do not communicate ..avoid at all cost . They are unprofessiona l incompetent and dishonest , my next call is to ombudsman as they are only people I can turn to resolve my legitimate claim for my car which caught fire with my son on board driving to my mother's, full fire brigade and investigators report sent to covea .”

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Posted 3 years ago

“Cobra have been doing unwarranted searches on my credit file. I haven't searched for car, home, life or any other type of insurance. This is not the first instance either!!”

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Posted 3 years ago

Covea Insurance plc is rated 1.3 based on 103 reviews