Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.34

“Very poor communication, ive paid my iva of £70 for the last 18 months now but my car has broke so have asked for permission to finance, this has taken a week, we are currently paying £650 car hire, i had £777 spare before this, they have now told me if i dont double my iva they wont approve, blackmail springs to mind, as after £260 finance £78 insurance and £30 car tax and £30 aa cover this leaves me with just over £90 a week spare for unexpected events such as tyres school trips birthdays christmas!!i feel very annoyed and as if im being blackmailed”

Helpful Report

Posted 8 years ago

Good afternoon, thanks for the feedback. I am sorry to read that you are unhappy with the recent communication with Creditfix. Unfortunately car finance arrangements can take sometime as there is many elements that have to be considered before proceeding, this is done with our clients best interests at the forefront. If indeed you do have any unexpected events then please do not hesitate to contact us, you can do this by emailing customerservice@creditfix.co.uk or you can call us free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“Credit fix great at first but 8 months in canciled the agreement , and 18 months on are still collecting money off ppi with allay on our behalf even thought we did not sign concent forms , never answer questions asked would not recomend them”

Helpful Report

Posted 8 years ago

Good afternoon Mr & Mrs Bexton, I am really sorry to hear that you are unhappy with certain aspects of the service you received whilst with Creditfix. If you would like to talk to me about some of the points raised in your review then I would be more than happy to do so. You can contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“Be wary of this company, within three days 2 payments have left my bank account, that £424 which as a consequence has left me overdrawn and with no money to live on. I have been promised a refund but still awaiting after 8 days and when l contact credit fix feel l am just being fobbed off. Do not trust this company.”

Helpful Report

Posted 8 years ago

Good afternoon. I am really sorry to hear that the service you received was not to our usual high standards. I understand that this issue has now been resolved, but if you would like to discuss this further or any other points that you have raised you can contact me by emailing customerservice@creditfix.co.uk or by calling us free from your landline or mobile on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager.

Posted 8 years ago

“Bunch of scam artists not fit to sell second hand cars do not trust a word your told this will not be shown typical”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“This company are total scam artist used them as I could not get time of work was told after lengthy phone call I was totally covered only for my wages to be arrested sickened by this lot”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“after being wrongly advised on an Iva and having a personal officer dealing with my case encouraging me to lie about my income to get the Iva accepted (all documented) I was harassed into signing the proposal which after several phone calls and talking with a manager about the situation was cancelled. Or so I thought . They sent out a letter saying a meeting with my creditors was scheduled for next week but after speaking to one of my credit cards today , they have already been in touch with them telling them of a proposal and my credit card company has now shut my account and sold my debt to another dca !! They are working to reverse this but it's already probably too late. None of the Iva was accepted and was cancelled within 5 days . The whole process was invalid due to deceit by the personal officer involved. I have contacted the financial ombudsman and they cannot help as creditfix haven't been registered since 2015 . I'm having to complain through the independent insolvency practioners to resolve this I am currently 8 months pregnant and this is disgusting behaviour. This company preys on the vulnerable. I will be persuing a solicitor and court action against this company and will sue them for harassment and complete illegitimate conduct.”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. I would like to discuss some of the points raised in your review, could you please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“My comments will not show up ! Not surprising really”

Helpful Report

Posted 8 years ago

Good morning Have you managed to speak to anyone, if not then then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 8 years ago

“After saying they will cancel my Iva application turns out they have already told my creditors and one of my card accounts has been shut down and debt been sold on !!!! Even though the meeting is not scheduled until next week . Financial ombudsman cannot help as they haven't been registered since 2015 so currently complaining to the independent insolvency practioners. I am 8 months pregnant and will Persue court action as this was mid sold in the first place with the personal officer on my case getting me to lie about my income. I have it all documented. Stay away !!”

Helpful Report

Posted 8 years ago

“After cancelling my Iva proposal 5 days after signing and creditfix agreeing to this as it was mid sold to me in the first place and asking to lie about my income by my personal adviser ( have got it all documented still on text ) turns out they have already contacted my creditors to let them know even before the scheduled meeting next week befure it's even been agreed and now one of my cards have sold my debt off and now shut my account !!!!!!!! Now I'm in debt with another debt collection agency even though I haven't missed any payments with this card company . They are doing everything they can to reverse this but it may be too late . I'm currently reporting them to the independent insolvency practioners as finincial ombudsman cannot help as this company has not been registered since 2015. I'm currently 8 months pregnant and will be Persuing court involvement for the stress it's causing being mislead into signing something completely invalid because I was told to lie . Stay away !!!!!!”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. I would like to discuss some of the points raised in your review, can you please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“I kept having issues with them taking my money and blaming my bank, spoke to my bank who advised there was no problem there end as money was all there, I still get letters from my creditors all my accounts are defaulted plus and iva on my account now, no point calling the have no clue what they are doing and forget emailing as your response is they are to busy to reply via email, my advice complain to the Financial ombudsman and try get out of this agreement”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“This has been going on from October and was advised that after 5 weeks of signing the declaration etc, to cancel Direct Debits to my creditors. I have email and written to Creditfix as telephone is not so easy with little children around me I cant concentrate. No replies, not even an automated email reply. I am at present getting default charges added to my accounts for creditors and getting extremely upset and stressed about the whole thing, really wish I hadn't bothered, seemed like a good idea at the time. Watch this space. Scottish Borders”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear this, are you still receiving hassle from these creditors, if so let me know and I will get this resolved ASAP for you. You can contact me at customerservice@credifix.co.uk or call me free on 08000 431 431. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“I have been trying to contact them to cancel my proposal before it has been accepted but i am not getting a reply . Am currently having to ring my Creditors myself to explain that they need to ignore any proposals.”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear this, have you managed to speak to anyone yet? If not you can contact me at customerservice@creditfix.co.uk or you can call us free on 08000 431 431. Kind Regards Adam Carey, Customer Service Manager

Posted 8 years ago

“I have only just signed an agreement for the application and it has not yet been accepted I have changed my mind and will continue to pay my debt myself without your help What do I need to do ?”

Helpful Report

Posted 8 years ago

Good morning Tamzin I am really sorry to hear this, you can contact us on 08000 431 431 to discuss this or you can contact me on customerservice@creditfix.co.uk. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“I was thinking of applying to this company for help with my debts. However, after reading the reviews from people who have, I don't think I'll bother.”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear this, we are always striving to improve our service so feedback from our clients is a huge part of this which is why we try to resolve every clients query. I would love to allay any concerns that you have about Creditfix, if you would be happy to have a chat you can contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“Lucky they got a one star rating from me . Omg the left hand doesn't know what the right hand is doing also lack of communication on there behalf . Totally disgusted with this company”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“Here is the email I received from them. The deal they brokered me was that I must apply for all possibly benefits and hand 75% of it to the creditors This must be illegal Also the if I pay 100£/month for 5years (6000)-2400£ goes to the creditors and 3600 to this lot "Hi there This is the modifications attached by your creditors “The Debtor is to seek all available benefits and provide evidence to the Supervisor within 16 weeks of the Arrangement being approved. 75% of any funds received as a result of a successful application must be introduced into the Arrangement for the benefit of Creditors. Failure to comply with this will constitute a breach of the Arrangement”. Thanks" Stay away”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“I don not have nothing to say more after my rewe was not posted....”

Helpful Report

Posted 8 years ago

Hi. That doesn't sound good. Have you spoken with an advisor about this?

Posted 8 years ago

“I was expected that I really will get help from this company... But as I see enduring all month period I had call to my creditors myself talk with them try to explain my bad situation...While you stuff was preparing for christmas and New Year time . They only took all papers which they need for begining off work from me and even more , I got offer , back my car to company it was taken by purchase. Now my situation got worse it was before I started deal with you....!!!”

Helpful Report

Posted 8 years ago

Hi there. I'm sorry to hear about the problems. Have you been able to speak with an advisor about this since leaving the review?

Posted 8 years ago

“aftre divoce and”

Helpful Report

Posted 8 years ago

Hi. Is there anything I can help with?

Posted 8 years ago

“me and my husband started iva last march.theres no paper document all is through email signature is through email we dont have a copy of our agreement.and the payment is been taking out every month not by direct debit is by my long card,when we sign the agreement they said that we only pay 10000 of our debt for the next 5 years for 165 a month,i been awarded ppi for 17,000 pounds and all that money they took it cause they saying that money well go towards our debt,and we still need to pay 5 years for 165 a month plus that 17,000 that when they calculated 10000 of our debt for 5 years.my only concern is they took the money just like that with out any expalnation where they gonna pay the money or not even a copy of the payment to our creditor,and they recieve the money from my ppi they dont even bother to call us or send a letter i have to call the bank and i found out they have the money for nearly a month,”

Helpful Report

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Creditfix Reviews