Crocus.co.uk Reviews

Name: Crocus.co.uk
Rating: 1.50

1.5 Rating 119 Reviews

11 %

of reviewers recommend Crocus.co.uk

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1.5

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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07584374510

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Crocus.co.uk 1 star review on 17th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had read the reviews before I ordered. Sent a plant for a very special birthday and there was no information sent on the plant at all. The person did not know what they received- there were no instructions. Nothing, Disapointing.”

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Posted 2 years ago

“What a sham this company is. Virtually every review is written in the same vein from dissatisfied customers. Greatly overpriced, poor quality plants, appalling customer service and lack of care. Do not be taken in by pretty pictures and promises, you will be bitterly disappointed.”

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Posted 2 years ago

“Do not use this company. Overpriced and very poor quality. Could have got better plants at a fraction of the price at any garden center”

Helpful Report

Posted 2 years ago

“I really wish I had read the reviews before spending on this website. A plant arrived damaged. Crocus repeatedly said they couldn’t open photo attachments sent (which has never been a problem before in years using an iPad) then proceeded to send me long narratives about their IT system. Their last email contained a long narrative about their horticulturalist reviewing plants - despite their acknowledgment that I had told them it was damaged in packing! Due to this I asked to cancel a further order, on checking dates this request was submitted in good time, but unsurprisingly they have sent me further poor quality plants and charged me. Based on their communication to date, I don’t have the energy to contact them further. I cannot recommend this website.”

Helpful Report

Posted 2 years ago

“Ordered 4 heucheras at £9.00 each. Arrived promptly and well packaged but oh dear, tiny plants need growing on for at least 12 months before suitable for planting out. Have since bought from local garden centre plants about ten times the size for £6.99. At least after some negotiation got a refund of 50% plus carriage. Very concerning to see so many bad reviews of this company”

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Posted 3 years ago

“One of the best online nurseries. Delivery was quick and plant very healthy and is flourishing.”

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Posted 3 years ago

“I am usually quite savvy when it comes to shopping from the internet but for some reason I did not research this company...Big Mistake! They are atrocious. Plants arrived well packaged, somewhat dehydrated because my 'rushed' shipping took longer than it should. But good lord, what they sent compared to the pictures on their website, are worlds apart - surely false advertising? Customer Service is a joke. Was instructed to wait 5 weeks to see if they grew. Waited. Waited some more, just in case. Emailed again and they ask for more photos. I actually had to take a photo of the spot in the my garden where I planted one of the plants which died, even though there is no longer any evidence of a plant.........seriously? At this point I reckon they are just getting a laugh out of the absurdity of their request. My advice is just don't bother - save yourself the high blood pressure of dealing with these thieves. Go to your local garden place and make selections from there or grow your own seeds, the end result will be leaps and bounds better than the product you get from Crocus.”

Helpful Report

Posted 3 years ago

“The supposed 'large plug plants' for hanging baskets I bought as a present resembled straggly seedlings rather than large plug plants. The honest review I posted on the Crocus website, to warn other potential buyers, hasn't been published.”

Helpful Report

Posted 3 years ago

“Ordered 6 plants from them because I couldn’t get them from my local garden centres. Was told they were in stock and would be despatched in two to three days. After a week I chased them and they said they were a little delayed and would be despatched soon. Three days later they arrived. When I opened the box I was pleased with the packaging but the plants were in awful condition. Most of the leaves were dry and brown and the plants were very small, too small to be planted out. I managed to get a refund of 50% of the cost and to keep the plants. I have reported them in the hope that they will recover. Very poor quality and yet one of the most expensive plant suppliers on line. Shame you can’t give a “no star” review. Avoid this company and buy elsewhere.”

Helpful Report

Posted 3 years ago

“Do not use! I ordered an Obelisk. Someone else’s order was sent, including live plants. Customer service was quite rude, just demanding I returned the goods. Not at all helpful when it was their mistake. Refused to send me another box to package them in. So I said, I’ll wait for my obelisk to arrive then I will use that box. Reply was that actually, the obelisk was temporarily out of stock now (having previously said they had located it and would be sending to me ASAP) and I must return the items. So I cancelled my order, and it took 3 of us to piece back the original torn box, wrap in cling film and parcel tape etc and leave for courier. Courier would arrive between 8 am and 8pm. I was warned that I would be liable if I left it outside! Not heard anything, I assume they’ve received the parcel. No thanks. No voucher. Nothing.”

Helpful Report

Posted 3 years ago

“60 tiny sized plants arrived, little more than seedlings. I definitely did not order plug plants. The photos, description and reviews indicated that the plants were mature plants. So small that they will need to be grown on in the greenhouse. Long delays in customer service response.”

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Posted 3 years ago

“Expensive, sickly plants. Use a different supplier such as gardening express”

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Posted 3 years ago

“Beautifully packaged. The pot sizes are generous but with very small plants in them which makes this an incredibly expensive place to shop. The clematis was the only plant of decent size.”

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Posted 3 years ago

“I would have given no stars for this company if it had been an option. I bought 3 dormant canna roots from Crocus in February at £7 each. It was clear when only one started to shoot last week (May) that the other two were dead on arrival even though all three were kept in identical conditions indoors. I am an experienced gardener who knows how to follow instructions so the roots were stored in perfect conditions. One of the roots was tiny so I am not surprised it failed. When I complained to Crocus they said that their bulbs/corms/rhizomes were not covered by their warranty. I have therefore wasted £14 of the £21 I spent (plus the p&p). I don’t know how they can get away with this sort of unacceptable service. They said if I had a problem I should have complained within 14 days but how is that possible in February when canna roots are dormant anyway. I will never buy from Crocus again because of their appalling customer service. Sarah Raven is more expensive but her warranty covers all her plants.”

Helpful Report

Posted 3 years ago

“My story is very similar to the ones below. I spent £440 on plants only to discover on delivery that in some cases I'd received nothing more than pots of compost and in others some very poor growth of shoots. The value of the substandard plants is around £125. It makes me cross that a company could take advantage of the online consumer in this way. I purposely chose a private retailer instead of one of the big chains because i wanted to support an independent business ; my mistake. I have to wait 15 days for them to decide whether they have sent substandard plants or not. I have spoken to customer services on several occasions but I'm told they are unable to help. The more I think about my situation the more i realise that I have been a victim of theft. I have reported them to trading standards.”

Crocus.co.uk 1 star review on 13th May 2021

Helpful Report

Posted 3 years ago

“I use John Lewis for plants household goods and Waitrose for groceries, confident as they have never mis -sold or let me down. However, recently having ordered plants which arrived yesterday I was shocked at the four wisps of foliage in for small pots plus one pot with bare earth, if they were presented as a give away at my local Nursery no one would pick them up. It was then I realised they had been supplied by Crocus! that explains it all! Crocus had packaged their rubbish well but they are a no stars provider of plants.”

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Posted 3 years ago

“until now, good quality plants, well packaged. I had spent a lot of money with them. Last order though there was a problem - two pots with nothing but compost, rest of order fine. Now any company as problems sometimes but the response -from email and phone call - has been nothing. Apparently they take 15 days to respond. Not good enough. Good are not cheap either.”

Helpful Report

Posted 3 years ago

“Business model is to get your money and run. Customer service radio silence. I ordered two hellebores on 7 March, and was quoted 2 weeks lead time for both plants. 2 weeks came and went, total silence. I called customer service who told me there had been an issue with poor quality of the stock of one of the two plants, which was delaying both of them, but I could get the other one earlier in a separate delivery. Thanks for the option - would it have killed them to be proactive and let me know there was a delay? So plant 1 arrives a week after the call - plainly the wrong variety: I ordered a pink speckled and got some dark dusky variety instead. Contact customer services straight away, they say send email with pictures, which I did the same day. Again silence. Another week passed, I get the second plant. Not sure if it's the variety I ordered - a picotee - but it looks nothing like on the website and the colours on online searches. Write again to customer service. Nothing. Call them - they say the plant doctor needs to take a look before they can refund me. Nothing happens, we're at 22 April. I call again, a threat to report them to the regulators and write bad reviews on every website I can find gets them to refund me straight away for the pink speckled, which even a colour blind person could have told was not the right plant. Thank you for the refund, but if it was so easy why didn't you process it straight away? Still, the plant doctor needs to take a look at the other plant. I think the plant doctor must be on extended leave, because we're at the 5 May and I still haven't had a refund for the second plant. And in any case, doctor or no doctor, it is in my right to get a refund for an online purchase where the product looks nothing like what advertised. Had I seen it in person I wouldn't have bought it and that's all that matters. On Google reviews the owner always replies to bad reviews advising to contact the customer service. It's time the owner stops copy pasting the same reply and tells customer services to start dealing with requests”

Helpful Report

Posted 3 years ago

“Despite 4 emails and 1 unhelpful phone call, I hadn’t received a response after one month of trying to nurture very sad looking plants. The plants arrived in a box without any paperwork at all. Luckily I knew not to put them in the ground until frost free. These were a gift, so even more disappointing. In the end I wrote an old fashioned letter to a senior Director. This was over a week ago and I haven’t heard a thing. Clearly this company don’t care about customer satisfaction or wish engage with those of who’ve bought their plants in good faith. Their plants are not fit for purpose, neither is “Customer Service”. Never again Crocus!”

Helpful Report

Posted 3 years ago

“Do not use this company. Failed deliveries and unhelpful and rude customer service representatives. Totally disinterested in helping their customers and refused to allow me to speak to a supervisor or manager.”

Helpful Report

Posted 3 years ago

Crocus.co.uk is rated 1.5 based on 119 reviews