CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only gripe is the cost of postage and packaging and returning the item if not suitable. Considering i normally spend in the region of £300 to £400 each time i order the p & p should be free and returning too or at least be able to drop off at a store.”

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Posted 6 years ago

“Très bon rapport qualité et prix, un grand choix de marque.. Je recommande Cruise ! Merci”

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Posted 6 years ago

“Very prompt - had some decent bargains”

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Posted 6 years ago

“I ordered a £450 pair of Gucci trainers. They arrived clearly worn. I complained and was advised they were out of stock so could either get a full refund or £20. I felt this amount was pretty low considering I provided pictures of the damage however reluctantly kept them as I had already wasted so much time and energy I didn’t want to end up with no trainers.”

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Posted 6 years ago

“Good quality and true to size”

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Posted 6 years ago

“I’m giving a 1 as there is no option of zero stars. I had a large order delivered to a collection location, none of the stuff fits true to size. I ordered from cruise yet it shows up in a flannels bag. I was returning all items in the order and there is no return postage labels or option to leave at the collection location. To return the order it cost me £13 not a lot of money in the grand scheme of things but I shouldn’t have to pay it none the less. They do not allow you to return items at stores or any of the other business the rat that is Mike Ashley owns. I sat on hold to customer service for over an hour with no one picking o the phone. Dissatisfied is an understatement.”

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Posted 6 years ago

“Best shop around”

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Posted 6 years ago

“Service very professional. Everything is always ok. Among the best online shops”

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Posted 6 years ago

“Very pleased. Every step of the procedure happened exactly on time.”

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Posted 6 years ago

“Great web site, good service. Wife likes Louboutin so more of this would be good. Regards,Stuart”

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Posted 6 years ago

“It’s easy to use and good discounts”

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Posted 6 years ago

“Really great service”

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Posted 6 years ago

“Love the items for sale in Cruise, some a bit too expensive for me but that’s life. Only down point I have, and I get there will be reasons for it, is their delivery/returns policy. I bought an item and paid £6.95 delivery (which is quite steep) the size was too big but instead of taking back in store and getting a refund, I have to pay to deliver it back to them. My wife gets deliveries from zara online but if she doesnt like it, she can return in store. You are asking customers to pay alot of money for their items already, please dont ask them to pay more to return it. Not a good policy.”

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Posted 6 years ago

“Very easy process from start to finish, website is good, information throughout transaction clear and concise”

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Posted 6 years ago

“brilliant shop, good prices , good next day deliveries”

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Posted 6 years ago

“Excellent selection of lots of brands, items always packed with sent with care. would be great if return postage was free as it does work out quite expensive on top of the initial postage charges.”

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Posted 6 years ago

“First classservice as always.Prompt delivery with numerous pickup options.And the bag the items are delivered in is a nice touch”

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Posted 6 years ago

“Magic service on the ball no messing about keep it up”

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Posted 6 years ago

“Absolutely disgusting especially for someone who's a weekly customer and spent tens of thousands of pounds with cruise ! But you've lost my custom forever , my money will be going elsewhere from now on.”

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Posted 6 years ago

“I always shop at cruise it's worth your money”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews