CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Premium products with a premium online service”

Helpful Report

Posted 5 years ago

“Actually ridiculous £6.99 for delivery and to pay your own postage for returns”

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Posted 5 years ago

“Ordered on Friday came Monday they use DPL delivery and can tell them if you not in or whatever will be using cruise more often.”

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Posted 5 years ago

“Ordered medium jumper for my son he absolutely loves it but deffo very neat for a medium.”

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Posted 5 years ago

“Late dispatch of items, delayed several days despite charge for delivery. Cack.”

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Posted 5 years ago

“I've purchased from Cruise in the past and never had any problems, my latest purchase was due for delivery on 04/10/2019 - having chased DPD for a few days it transpires my parcel is 'lost'. I've reported it to Cruise - so I'll reserve judgement on their processes until (hopefully) this is resolved”

Helpful Report

Posted 5 years ago

“Overall good experience using Cruise Fashion but one things I like to point out is my order was split into 2 delivery but wasn’t noticed via email this happening so may be something to keep in mind for future for things like this, as I thought the order had been messed up at first.”

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Posted 5 years ago

“cruise do not answer queastion.”

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Posted 5 years ago

“Item returned being incorrect size. Unfortunately postage costs which are high anyway not refunded.”

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Posted 5 years ago

“I like shopping from Cruise Fashion from time to time as they have an excellent choice to choose from.but the delivery is too expensive in comparison with other online retailers.”

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Posted 5 years ago

“A fantastic website with a wide range of choice and delivery is spot on! Would recommend all aspects-new in stuff and outlet-a brilliant shop across the board👍🏻”

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Posted 5 years ago

“Really friendly staff in Glasgow store couldn’t have been more helpful. Good selection of clothing as always.”

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Posted 5 years ago

“I have not received the goods I ordered last week. They were to be delivered today.”

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Posted 5 years ago

“Superb Service Quality Products Received !”

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Posted 5 years ago

“Online cruise is great, thanks. Reason I purchased online is I phoned Cruise Glasgow and put aside an item that I informed them I would be in in a few hours to collect. I left work early to find that they had sold it earlier that day. This was a present for my husbands birthday. What is the point in holding an item for a customer if they are just going to sell it to anyone anyway. Not the cruise shopping experience I would expect. So all in all not so happy with the store but overall happy with my online experience. Unfortunately this has put me off shopping at cruise as I like to go in try on and see the products for myself instead of buying online.”

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Posted 5 years ago

“10/10 and it’s banging”

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Posted 5 years ago

“Great service as always”

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Posted 5 years ago

“Only part of the order arrived. Follow up communication indicated that the rest would follow and be received by a certain date. That date has passed and I still don’t know where the rest of the order is.”

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Posted 5 years ago

“Iam online shopper for years , you need to update your email respond to the customer , very poor. Ordering and delivery very good but now I have a pending order that I didn’t get any info about shipping”

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Posted 5 years ago

“Had to send my shoes back that are still in post arriving to you for a refund. I ordered a size 9 and I got size 11 which was disappointing cause I bought them for my birthday weekend. I didn’t have enough time to send them back for a exchange of a different size.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews