CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I was happy with the item I received I did pay £9.99 for next day delivery but didn’t receive it till 3 days after so that was not only a waste of money but very disappointing Mrs Edwards”

Helpful Report

Posted 4 years ago

“Good choice, decent prices for the clothing etc, however, the prices charged for postage are extremely excessive!! Most websites offer free delivery if you spend over a certain amount - but not cruise! In addition to this, most websites (if they do charge), only do so at around £3.99 whereas cruise charge double this. If you are shopping for one item it puts people off. I personally have chosen to shop elsewhere as I have found the same items on another website with free delivery. May seem minor, but certainly costs cruise a lot of custom.”

Helpful Report

Posted 4 years ago

“My son loved his tracksuit, delivered the items exactly when they said they would. Would use cruise again with out a doubt.”

Helpful Report

Posted 4 years ago

“Bought a jumper recently as an Xmas present that arrived ripped. Customer services told me it would take up to 2 weeks for new item to be delivered had to also pay recorded delivery which means I have now spent £155 on a jumper and £9.98 on delivery and still have no jumper.. ridiculous.”

Helpful Report

Posted 4 years ago

“Dreadful customer service 3 emails before they actually got in touch. If the couriers can't deliver to the shop that the customer has asked for, why can't they get in touch and ask if they want it delivered to there address.”

Helpful Report

Posted 4 years ago

“Shopping with cruise has been a pleasure, the experience was good. The whole process was easy and straightforward and the delivery was quicker than I expected.”

Helpful Report

Posted 4 years ago

“Good fast delivery. Arrived a day earlier than expected. Product was exactly as expected. Great value and service”

Helpful Report

Posted 4 years ago

“Delivery is appalling. Tried to order into store for free delivery and voucher but no longer an option for Northern Ireland even though they opened a New Flannels. So paid for home delivery got a text to say parcel will be delivered Christmas Eve. Perfect!! Come Christmas Eve no parcel no update so l check dhl website only to see its sitting in a depot up the road and won’t be delivered until 27th December. The item l ordered was my sons Christmas present. So unfortunately l can’t write a review about the item as it didn’t arrive!!! When delivery is paid for l expect it to be on time.”

Helpful Report

Posted 4 years ago

“Disappointed with packing clothes arrived very creased no care whatsoever”

Helpful Report

Posted 4 years ago

“Very annoyed to of paid £10 for next day delivery and my order arrived three days later! I understand Christmas is a busy time for Royal Mail but you should make other couriers available who can stick to their times when yours customers are paying such a high charge for next day delivery.”

Helpful Report

Posted 4 years ago

“Never go into store now or a flannel store unless to collect. Staff aren’t that helpful so always order online. However I find the shipping costs even to store a little steep compared to other large retailers”

Helpful Report

Posted 4 years ago

“Brilliant service as usual and the 20% off for my birthday was an added bonus fantastic”

Helpful Report

Posted 4 years ago

“I haven’t received my order yet and I am so disappointed as the order was a Christmas gift and was ordered in time for Christmas delivery”

Helpful Report

Posted 4 years ago

“I ordered the wrong item and emailed minutes later asking to cancel my order. It took over a day for someone to reply to tell me it was too late to cancel because it was already being processed ... if my email had been picked up when I sent it this wouldn’t have been the case. I showed clear dissatisfaction in my reply and no one ever responded to me. This is appalling customer service! I then had to wait a WEEK!!!!!! for the item to be delivered to then repost it back. I spent £6+ for the delivery (which I wanted to cancel!) and then an additional £3 to return it! I am livid and will NEVER order from this site again! What a poor poor experience and a complete waste of my money. I will ensure that I make sure people I know know not to order from you. Shocking customer service and a shocking way to run a company.”

Helpful Report

Posted 4 years ago

“I was pleased with the fast delivery but very disappointed after paying £99 for the trainers plus £10 postage to the find a sale sticker on the box for £70. Felt completely ripped off as you are obviously selling them for £70!”

Helpful Report

Posted 4 years ago

“Bad communication , and still haven’t issued me a redund”

Helpful Report

Posted 4 years ago

“Disappointed. The item I ordered was incorrect. Instead of a ladies jumpsuit, I received a nans jumper. Still waiting for this to be resolved.”

Helpful Report

Posted 4 years ago

“Excellent as always... no problem, sizing perfect, packaged appropriately and arrived on time. The postage is a bit of a rip off compared to other shops but otherwise no complaints.”

Helpful Report

Posted 4 years ago

“Jumper lovely, son is pleased, only thing is delivery is too expensive, most shops charge free for over £70+ items”

Helpful Report

Posted 4 years ago

“Having being lucky enough to shop in Cruise for many years I was more than disappointed without ever ever being indulgent at Christmas I treat my daughter in law to something nice This year I bought her a Scarf @£350 when it was delivered it was in a Plastic bag inside a plastic bag but had I gone to the Brands Store it would have been at least wrapped nicely as I have bought from them before in my Opinion a little effort would have gone a long way I thought by buying this from a Shop and not the ‘Company’ that makes these Luxury items so that we are supporting shops but never ever again a little Festive thought would have been much appreciated Thanks”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews