CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service and fast delivery.”

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Posted 5 years ago

“First class Burberry shirt at sale price and speed of delivery was excellent. Went that extra mile with the packing and presentation Thank you. Will order online at Cruise again”

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Posted 5 years ago

“The items that i purchased were perfect, however, your delivery costs are extortionate, considering it is only DPD that you use and i have other websites that use DPD and i pay £10 for free next day delivery for a year, so £7 for one item is beyond extortionate”

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Posted 5 years ago

“Excellent service product as described”

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Posted 5 years ago

“I bought a Philip plein belt for £252 but was posted a diesel t shirt with the £252 barcode on it, shocking”

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Posted 5 years ago

“Purchased an item from Cruise arrived in good time and website was easy to navigate all the way through to payment! Item arrived was to small, phoned the store in Aberdeen and was the girl was more than helpful checking stock and informing of my next steps! I have since exchanged the item for a bigger size which is en route! Top Class”

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Posted 5 years ago

“5*”

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Posted 5 years ago

“Quick, well packaged and very reasonable cost and delivery. Products as described.”

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Posted 5 years ago

“Delivery charge was excessive for size/weight of package. The Versace top I ordered was supposed to have a Versace drawing pin accessory on the chest, this was missing. Had to email customer services and they told me just to return it,”

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Posted 5 years ago

“Very. Disappointed !!! Poor service worn item delivered without tags”

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Posted 5 years ago

“Great service. Very quick delivery with regular updates. Will use this website again.”

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Posted 5 years ago

“Absolutely fantastic service from this company. Quick delivery of item. Very impressive, no problems occurred throughout my transaction. 🔟/🔟”

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Posted 5 years ago

“Item was delivered fine and great to have options in where to deliver. However I do feel that having to pay for returns for an item from the store is excessive. It should be complimentary delivery and returns or an option to return in store (flannels or cruise!) When I raised this with one of the customer advisers I didn't really get much If a response and just to accept it. When I asked if they could get my sizes in certain items into the store I got no reply. It's as if they don't want I make a sale.”

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Posted 5 years ago

“Everything was briliant!”

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Posted 5 years ago

“Great website and super fast delivery very happy shopper”

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Posted 5 years ago

“Ordered my itens on Saturday evening and delivered Monday lunchtime on stand delivery - awesome service”

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Posted 5 years ago

“I will continue to shop online and recommend CRUISE Fashion to family and friends as find whole experience very good !”

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Posted 5 years ago

“Another speedy delivery from Cruise as always fantastic brands and prices topped off with great service.”

CRUISE 5 star review on 26th January 2019

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Posted 5 years ago

“I initially ordered this product and it was stating it was in stock only to be told later it was no longer in stock. Twice!! I was never updated when it was back in stock I just chanced an order and then it went through, and when it did come it was a different colour to what was advertised and already worn!!! I am actually shocked with this service.”

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Posted 5 years ago

“We ordered 3 pairs of shoes and a hardbag. Most of the items were perfect however we returned one pair of shoes due to the size and asked for an exchange. The replacement shoes were delivered quickly but the shoes were not acceptable - the metal features were loose on one shoe, the shoes were scratched and some of the packaging was missing. 3 out of 4 isn't bad, but the fact that we were given a faulty product priced at £114 shoes a poor attention to service. Value for money Good Delivery Time Good Packaging Good Quality Control Needs improving”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,532 reviews