CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received the T shirt I ordered. Was supposed to arrive on Monday . Heard nothing since.👎”

Helpful Report

Posted 5 years ago

“Ordered an item at 2pm and paid for next day delivery. Item wasnt dispatched by cruise until the next working day so arrived 2 days later. When I received the item it was stained on the front so had to then return it. Returned the item via tracked delivery as recommended and it was received by cruise 3 days ago and signed for but still haven't heard anything from them. Having to email to chase it all up. Not the customer service I would expect”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

“Lot of nice clothing but really think when your spending £££ you could at least give free delivery”

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Posted 5 years ago

“I still have not received my parcel - this is totally unacceptable”

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Posted 5 years ago

“Item didnt arrive, took several days to get a response from their help team. Disappointing”

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Posted 5 years ago

“Returned a top for an exchange over a week ago and still not heard anything back”

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Posted 5 years ago

“My delivery went missing for my sons birthday so you don’t want to hear what I would say 😡”

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Posted 5 years ago

“Easy to deal with”

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Posted 5 years ago

“Speed of service was great and so was the product quality”

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Posted 5 years ago

“Fed up paying £6.99 delivery charge when spending a lot of money. Especially when you have to potentially pay again to return items. Won't be using Cruise again until you sort this ridiculous delivery fee. Most other websites don't charge delivery over £50. Sort it out”

Helpful Report

Posted 5 years ago

“Ordered a pair of Valentino trainers for next day delivery, I selected next day delivery I was going on holiday the following evening! However the delivery was delayed because of some sort of delay in cruise fashion warehouse I only found this out when I rang because I hadn’t received any email to say they had been Despatched! So I never received the trainers in time for the holiday they was bought for and I was told off customer service I would receive a phone call from a manager the same day before 6pm! This was now 6 days ago and I still haven’t received a phone call! Absolutely shocking!”

Helpful Report

Posted 5 years ago

“The belt was not true to size. It was too small, although I am very slim. Also the postage of £6.99 is more expensive than most and you do not have a paid for return service, so I've had to pay to return it to exchange for a larger size.”

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Posted 5 years ago

“Good Service”

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Posted 5 years ago

“Disgraceful online service to say the least”

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Posted 5 years ago

“Terrible. My parcel with a very expensive dress in went missing, Cruise was and had been extremely unhelpful. I spent a lot of my own time chasing and calling DPD and Cruise about it. As of yet, 2 weeks on I am still without the item and Cruise are refusing to give me a refund due to not having a DPD claim number, when I offered to give this to customer services they refused as DPD had given it to me. Avoid this company at all costs.”

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Posted 5 years ago

“Clothes are decent. Delivery charges like the rest of Sports Direct empire are daylight robbery.”

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Posted 5 years ago

“Paid for 24 hour delivery, Jean's eventually arrived 5 days later. While this was the couriers fault I called Cruise to complain and reimburse the 24 hour shipping charge. I have been reimbursed 30% of the cost so tomorrow will be the 4th call to Cruise regarding this order, lack of delivery and charges.”

Helpful Report

Posted 5 years ago

“I received a completely different item that ordered, have returned item for a refund so will see how long that takes.”

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Posted 5 years ago

“Simple easy process and quick delivery always.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews