“I was treated fairly and eventually got ALL my deposits refunded , whilst it took a long time I beleive they did their best and always answered my emails , but take note I only emailed them approximately every 10-12 weeks and didn’t harass them!!”
“I received my finanal refund if you have a credit that ends 31st March 2021 they are now refunding everyone as per conversation with cruise 1st they have to do this before this date hope this helps”
“Still waiting for my refund from a cruise cancelled in April 2020. It is impossible to contact the company as there telephones are not available unless you want to book a cruise. PLEASE DO NOT USE THIS COMPANY. They are owned by Royal Caribbean so I cannot understand why such a big company is so poor in refunding money. If you are trying to get a refund contact your credit card company and use them as Cruise 1st will not pay out.”
“Called Cruise1st yesterday to enquire about adding dates in Sydney at the end of the cruise. The lady said she would have to speak to the flight team on Monday and would call.
By 4.30pm Monday no one had called, so I call them to be told that the lady I dealt with in Sunday was on the telephone and she would call me back.
Still no call back.
Shocking customer service.
So I have booked my cruise with someone else who is interested in my money.”
“Still waiting for refund x am told up to 120 days but looking at reviews this might be not the case
Do not appreciate sending 11 emails before an answer as live link and phone calls closed except for booking new cruise
Will give it to 120 days then approach bank”
“I recived a call from Stewart who said I had emailed them 3 times I said yes because you are not responding. Which to me is rude. I too have a part payment because 1 of the cruises have not paid them back yet.
He took my long card number of my bank I have spoken to my bank and they have told me it could take up to 10 days to refund they are doing it the longest way possible
He said you have a credit note until March 2021 so the remaining may be paid next week or the week after or up to March next year. Not happy as I have worked and saved hard never and may have to wait another 6 months.”
“Has anyone had only been offered a part refund should have been going on a cruise 26th of August cannot get a full refund only been offered a part refund and told cannot have refund until they've got all the money in and they don't know when that will be”
“Has any one ells been offered only part of there refund was meant to be going to San Francisco and Alaska 10-day Cruise on 27th of August still no refund cancelled in April paid balance on the Thursday and they cancelled it Friday morning at 7. Then one offered me £1,000 refund spoke to another lady who then offered me 3900 of a6500 holiday and said I would have to wait until I got the rest of the money in as anyone else at this offer to them as anyone had a refund in full would not ever use this company again”
“My Wife and I were due to go on a Greek Islands cruise on 15th.May 2020 but of course this was cancelled. We received official confirmation of cancellation on 7th.May and were told the amount paid would be refunded in full. Despite numerous emails and subsequent excuses we have still not been refunded. Over the years we have booked several cruises with this so - called Company, but after this experience we will never use them again. They have now stopped replying to my emails and we are totally disgusted by the way we have been treated. Cruise 1st. only seem interested in taking money from people, which they are very good at, and apart from that they have a total disregard for everyone. Please take our advice and book elsewhere.”
“Don't waste your time contacting these people for your cancellation refund, once the 14 day refund window has expired just request a 'charge back' from your card provider, that way Cruise 1st is debited by the bank and refunds you whether or not they want to!
I ended up taking this course of action after my April cruise was cancelled by them and they clearly had no intention of repaying me my money. It was quite a simple procedure saving me a great deal of further stress.
This is a greedy, grasping and inept company who care nothing for their previously loyal customers.
Give your future custom to a more reputable company, most of whom will negotiate to match prices anyway and will be more contactable when things go amiss.
If any cruise company goes 'bust' in the near future I hope it will be these 'rip off merchants'.”
“Failed to answer emails regarding balance due for a cruise. All i want to know is this.....Is the cruise planned going ahead or not???
If not refund me or credit me!”
“Booked a cruise for October . Try phone them can’t get through .Received a email requesting balance . Phone line have been turn off . Had no choice but to pay balance .Then decided to MSC cruise to find out about cruise I booked only to be told cruise has been cancelled . Lady on phone said they should Be taking phone calls from customers. I am so angry they took balance when They knew trip been cancelled .”
“We have used cruise 1st on many occasions, and have always thought they were great...until now. After flying to Santiago Chile, a 14-5 hour flight, we discoverd when we checked into the hotel, that our cruise the next day was cancelled. March 2020. I phoned cruise 1st, and they reckoned they didn't know. In fairness they did get us on a flight home, after 5 days. However...since returning, they have been useless. They have cut off their phones, and don't reply to emails. I phoned NCL and they have confirmed refund has been paid to Cruise 1st. Then lo and behold... I got an email, but this one was to tell me my balance for next cruise is due., I paid as no option to talk to anyone, and a payment receipt arrived immediately. Email auto reply says reply within 14days. Now our next cruise is cancelled, so goodness knows when that will be sorted. Both trips are ATOL protected, but still no refunds. I am beyond disgusted, at their lack of communication. I will never use them again. I am now considering speaking to my M.P. as ATOL is govt. backed, and having to wait months for refund is ridiculous. As a p.s. They said if we can stay in hotel in Chile, at no extra cost to us, until they could get us a flight home,Actually meant, the cost of hotel and flight will come off our refund... I just know they are going to rip us off.”
“I had my cruise cancelled due to corona virus ,I was offered either a refund or a credit note to the value of 125% I asked for a refund I was then given an ABTA credit note told cruise 1st I wanted my money back not a credit note told I had to take it and have been fighting to get my money back since ,their phone lines are shut they hardly respond to emails I have been told when they get their money back I can have mine ,I have told them I am legally entitled to a refund 14 days after cancellation ,I have sent 18 emails and got a response to 7 of them
I will never book with this company again the only phone calls to them is if you book a holiday with them,my advice is DONT
The CEO of this company needs to hold his head in shame turning phones off because they know what they are doing is wrong and the reply back to an email if you lucky to get one can be anything up to 7 days
Cruise 1st pay back the money you owe people I am not the only one getting the run around from this company”
“After speaking to Farrokh today and he put down the phone on me I booked direct with the cruise company. I would recommend others to do the same you make a really saving, cut out the middle man”
“Please do not use. Been trying since february to get the refund owed to us for a cancelled cruise. Emailed numerous times, Keep asking now for the money to be paid back onto my card but they keep delaying it. They have the money from Princess cruises. Say they are going to call then dont. Nightmare please do not use this company.”
“We are trying to cancel our trip for March 2021 and paid $1250 pp total of $2500 and told we only get back $250.
This is stealing money who charges this to the elderly people who are in there 70’s .. it’s disgusting .”
“Went with cruise 1st on a package cruise with Norwegian to Sth Africa got stuck with this cova19 Singapore closed its airport, so we were left to find our own way home. cruise1st absolutely useless, would not help us, and so far no communication and no refunds. DONT use this company they are NO good”
