CSJ Reviews

Name: CSJ
Address: Unit 1Ochilview Business Park, Falkirk
Rating: 4.55

4.6 Rating 580 Reviews

91 %

of reviewers recommend CSJ

Company Reviews

Questions

Metrics

4.6

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

08009556560

Email:

mail@csj.co.uk

Location:

Unit 1Ochilview Business Park
Falkirk
FK2 9PJ

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Mr & Mrs McFarlane

Helen

Chris Muir

Colin Masson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantasic Job Simon and Thomas were brilliant , from start to finish they were completely respectful of my house and very pet friendly ensuring no pets were getting into places they shouldn't. They tided up after each day and were always back on time the next day. the competed bathroom is outstanding genuinely could not have asked for more. many thanks lee”

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Posted 5 years ago

“Had a terrific job done by CSJ from start to finish. The end result is a wonderful conservatory added to our property.”

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Posted 5 years ago

“My wife and I used this company to completely refit a new shower / bathroom in our home. We knew they were a bit more expensive than other companies but after we met and discussed in detail on 2 occasions what we wanted we agreed for work to be done. It took 5 days and we had Simon a”

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Posted 5 years ago

“Team 3 - Bryan, Davie and Liam. They fitted our windows and I can't fault them at all. Approachable, professional, quality checked, made sure we knew everything, cleaned up at the end of the day as if they had never been and worked around me and my family to make sure not disturbed where possible. Very happy customers and very happy with the quality of the products!”

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Posted 5 years ago

“Best part of 10 years on and our windows are still going strong. Great quality product and workmanship. Post sale service has been fantastic and was tested after 9 years when we noticed a small crack. Unit replaced without any hassle. Have recommended to other family members who have used CSJ recently and their quality throughout remains to be one of a kind.”

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Posted 5 years ago

“Very professional from pre survey through to installation. Team 3, Davie, Bryan and Liam arrived on time on both days ( 8 windows being fitted) and worked non stop, were polite and explained each stage of the process. Despite it being the two coldest days of the year they worked inside and out without complaint. On completion they hoovered up the mess ( not too much as they put down dust sheets before starting ) and demonstrated each window. There are a couple of areas of render needing repair and the office has been on the phone already to make an appointment. Altogether very pleased, would not hesitate to recommend CSJ and team3”

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Posted 5 years ago

“O/no 14548 This was the third time we have used CSJ. This time for a large kitchen window installation. Previously a front door/window fitment then patio French doors/windows. The installation team did work quickly and efficiently although in the process damaged the edge of a recently fitted worktop.... I didn't notice the damage until minutes after the fitters left (without drawing it to my attention) and reported it immediately on the phone Followed up with emailed photos. I was advised initially that CJS would arrange for a sub contractor they use, to come and repair the worktop. This didn't happen and after several phone calls I accepted a reduction to the quoted price and arranged the repair myself.”

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Posted 5 years ago

“One star for aftercare. Had a bathroom fitted in November. The Monday to Friday fitting as we were told in the sales pitch turned out to be Monday to Thursday and between 10am and 12noon arrival to prompt 4pm finish which resulted in a very rushed finish. I could have done the bath seal better myself and there are still silicone marks on the wall panels one of which has a deep scratch which occurred during fitting. Had to have them back after a week to fix a leaking sink, due to improper fitting. The proposed solution for the scratched panel was tho cut the panel in half and replace the scratched portion. I declined this. A week after that the heated towel rail went cold at the top. Contacted CSJ and after a week the project manager said he would try tohave someone attend... Still waiting!! Another email sent on Monday this week, still to receive a reply. When spending +£7k one would expect better but seems once CSJ have your money you can whistle on the wind! I'm left feeling shortchanged and very disappointed”

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Posted 5 years ago

“Just had new patio doors installed today. Very good job. Would highly recommend this company. It was team 2 Stewart and James. Very pleasant and helpful.”

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Posted 5 years ago

“Every aspect of the work done for us by CSJ was excellent. Our joiner Davie Hutton was so professional and worked so hard every day to give us a high standard of finished work. All other workmen involved were also excellent. The job was done within the time stated. We are so delighted with the finished result, and the workspace was left in inmaculate condition.”

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Posted 6 years ago

“Team 2 fitted our 3 new windows and we are very happy with the finished result. They arrived punctually and were able to work around other building work going on within the house. Very neat and tidy job. Will be using again”

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Posted 6 years ago

“Second visit got more Windows fitted great job done again.We will be getting more Windows next year and won't hesitate to use CSJ again. Happy Punters Polmont”

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Posted 6 years ago

“Pleased with work 7 years ago - this time kitchen window you fitted - when it is a high wind - there is a whistling noise quite loud from the window - as if it is not sealed properly - could you please check this for me”

Helpful Report

Posted 6 years ago

“o/no 14047 May 2018 We were pleased with the first order we gave CSJ for a new front door/widows installation in Nov 2016, so had confidence in placing this order for patio french doors/windows. 10 out of 10 to the installation team who worked non stop, quickly and efficiently. and took great care cleaning and tidying up on completion.... There were a couple of snagging issues following the installation which involved fitting a new door seal gasket and minor hinge adjustments. Once reported these were carried out with no hesitation and to my satisfaction.”

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Posted 6 years ago

“Love new window an door.”

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Posted 6 years ago

“We have been happy with CSJ from start to finish as they are extremely professional/knowledgeable & always courteous and nothing is too much trouble- Thank you Derek, William & “The Specialists Team” , Barry & Ben. We now have the bathroom of our dreams.”

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Posted 6 years ago

“Great service from start to finish. We had a conservatory refurbishment. Jamie came out and did initial survey for us, this was followed up by two further visits to ammend any changes to drawings. When the installers came to do the work involved they were courteous and polite, at the end of each day they cleaned up the site. The job was done in three days to a high standard. The materials used were of good quality(network veka). I had a couple of bits of snaggng that was sorted without question allbeit it took a bit of time to ge work done due to miscommunication in office. We are more than happy with finished product and would have no hesitation in recommending CSJ to do any work.”

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Posted 6 years ago

“We do not normally respond to cold callers but as the young man was so polite and non pushy and we had been thinking of replacing the windows in the house to which we had just moved, we agreed to a visit from David the salesman the next day. He explained everything very well without being pushy and, impressed, we decided to go ahead. Soon afterwards Andy and his team did an excellent job replacing 10 windows over one and a half days. We were amazed how quickly and efficiently they worked. They were polite and respectful, protected the flooring with polythene and tidied up afterwards. Unfortunately the next day we noticed a flaw in the glass of one window and this had to be replaced twice before the problem was solved. This was a manufacturing fault and CSJ responded promptly and without question until we were satisfied. We also had our front door replaced by Martin and team just as efficiently although again there was a mechanical problem which was quickly resolved a couple of days later thanks to Stuart the engineer who deserves a special mention for his dedication to getting things right. All in all we would definitely recommend CSJ as a company to be trusted to do a good job.”

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Posted 6 years ago

“A big thank you to Andy Cameron and James Team 4 also to Stuart Martin and Greg team 2 who replaced our windows 17th and 19th October 2018 Both squads done a great job. As we are in an older property they weren’t the easiest of windows to fit.Everything was explained to us. Good tidy workers. Left our home as they found it. We definitely would recommend C.S.J for there efficiency start to finish. Windows fitted within 2 weeks of ordering.”

Helpful Report

Posted 6 years ago

CSJ is rated 4.6 based on 580 reviews