CSJ Reviews

Name: CSJ
Address: Unit 1Ochilview Business Park, Falkirk
Rating: 4.55

4.6 Rating 580 Reviews

91 %

of reviewers recommend CSJ

Company Reviews

Questions

Metrics

4.6

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

08009556560

Email:

mail@csj.co.uk

Location:

Unit 1Ochilview Business Park
Falkirk
FK2 9PJ

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Mr & Mrs McFarlane

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Chris Muir

Colin Masson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have just had front door and side panel fitted by Team 4 (Calum, Liam and Spencer). These boys arrived on time, were very helpful, friendly and professional and they did a sterling job. I would have no hesitation in recommending this company for this type of work. Thank you very much indeed Team 4!!!”

Helpful Report

Posted 5 years ago

We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

Posted 5 years ago

“Team 2 Jimmy and James arrived removed our old French doors and replaced with a new one. Excellent job done well. Would recommend company.”

Helpful Report

Posted 5 years ago

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

Posted 5 years ago

“Had an issue with our back door having dropped down on its' hinges. Stuart from CSJ attended, quickly diagnosed the fix and was done without 30 minutes. Excellent work and much better door now!”

Helpful Report

Posted 5 years ago

“Arrived on time and got started right away putting dust sheets down. Installed new windows to rear of house and tidied up after. 1st class job by team 2 jimmy, mick and Callum. Definitely would recommend the company.”

Helpful Report

Posted 5 years ago

“super team 3 Bryan Liam Jordan and James Pavarotti got 9 windows fitted over 2 days arrived on time excellent first rate job very tidy workers all the best to super team 3”

Helpful Report

Posted 5 years ago

“Efficient and courteous team who completed my window installation in excellent time, leaving the house clean and tidy on completion. I would be happy to have this team, of Calum and James, return for any future work.”

Helpful Report

Posted 5 years ago

“Team 5 : Jimmy, Callum, and Mick, great job windows fitted by pleasant polite guys would ask them back any time also cleaned up well when finished. Well done guys will use again as planning new doors .”

Helpful Report

Posted 5 years ago

“We had 4 windows installed by team 3. The guys were courteous and ensured there was enough dust sheets down to minimise mess. They also cleaned up after. The only down side was one of the kitchen window locks was faulty. This was only noticed by myself when the team had gone and I was inserting keys. This window had been a bit problematic and having sorted initial issue out, none of us checked or noticed this other issue. Office was phoned but unfortunately unable to turn the team around and after some debate (originally said two weeks to get someone out) we managed to get appointment to resolve this issue this coming Friday. Bit of a downer given everything else was fine.”

Helpful Report

Posted 5 years ago

“Team 5 arrived on time, did an excellent job and were very polite and answered any questions that I had. Regards, Mrs Christine Hill”

Helpful Report

Posted 5 years ago

“We have had to take double figures in time off for repairs. We eventually got the ombudsman involved to get them completed. They are fine unless you need repairs. I would never ever recommend them”

Helpful Report

Posted 5 years ago

“Zero after care and complete lack of empathy shown by CSJ. They supplied and installed/fitted shower room in April 2018. Kitchen ceiling was leaking in July 19. Called them and was told it was 2 months over the warranty therefore I had to pay £120 to get some workmen out to "check" what was wrong. I had to find and pay a local plumber to fix problem. On inspection, we discover, there had been a long term leak as our kitchen beam is completely soak and damp. Apparently there was another problem, the water pipes were leaking too. Called CSJ and showed them the poor workmanship provided and it was then they had send someone out to fixed the water pipe. However, this wasn't an emergency as we had no use of a shower for 4 days. I am now trying to get a reimbursement for the work I had to pay to get a new trap tor replace the broken trap fitted by CSJ. Message then and no surprise, no reply or acknowledge this.”

Helpful Report

Posted 5 years ago

“Replaced old patio door with double glazing to eliminate condensation and save on winter heating costs. Excellent clean and tidy job done by Stewart and Peter at date and time promised.”

Helpful Report

Posted 5 years ago

“Jimmy & Mick (Team 5) did a excellent job from start to finish, they were very professional in the way they carried out the fitting of our new seven (7) windows (Order Number 14936) and keeping us up to date with the progress of the work. We would have no hesitation recommending CSJ to family & friends should the occasion arise.”

Helpful Report

Posted 5 years ago

“I had my windows and doors installed a few years ago but lately my french door was stiff to close so I contacted CSJ about it and the customer service was outstanding.Made an appointment a few days later someone came and sorted it. Highly recommend this company.”

Helpful Report

Posted 5 years ago

“Professional, efficient service. Delighted with the end product. Thank you.”

Helpful Report

Posted 5 years ago

“Excellent service all round, from first house call to the tidy-up after the job done. 5 windows replaced with amazing efficiency as Jimmy's team worked together, each knowing their own particular job. I cannot fault their workmanship and the quality of the windows.”

Helpful Report

Posted 5 years ago

“Had new front windows installed by team 2, Stuart and Peter. Could not praise them enough - they telephoned en route to tell us arrival time and once here never stopped. Windows were installed and all mess cleared up before they left. Would certainly recommend and would definitely use again.”

Helpful Report

Posted 5 years ago

“A great experience from start to finish. The two guys from team 4 (Andy and Stuart) turned up at the agreed time and got straight to work ... in next to no time, we had a lovely new front door fitted. The team were friendly, professional and did a great job, especially with the tidying up before they left! We've used CSJ before and would happily recommend their services.”

Helpful Report

Posted 5 years ago

“Team 3, Bryan, Liam & Jordan. Friendly and efficient. Carried out an excellent job installing 2 windows and a patio door. Tidied up thoroughly afterwards. Very pleased with finish and would use the company again.”

Helpful Report

Posted 5 years ago

“Had the remainder of our windows done by team 4 great guys great job just like the two other jobs they've done for us.I strongly recommend them.”

Helpful Report

Posted 5 years ago

CSJ is rated 4.6 based on 580 reviews